Cotton Traders Reviews

Name: Cotton Traders
Rating: 2.73

2.7 Rating 229 Reviews

43 %

of reviewers recommend Cotton Traders

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Metrics

2.7

Based on 229 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Cotton Traders 1 star review on 29th November 2022

Les

Cotton Traders 1 star review on 11th March 2022

Jayne C Greer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed in the poor quality of the fabric of a skirt I've just purchased, I returned it to Cotton Traders for a refund. I can now cost the exercise - skirt £37.00, delivery £3.99, return £2.95. Total charges equal £6.94 - effectively 10% of the cost of the goods. This is somewhat out of line when compared to most other companies. I am also disappointed that the only available means of communication with the company is via a premium phone line as I a) much prefer to email so that I then have a record of any communication if there's a problem and b) feel exploited if I'm telephoning them in order to sort any difficulties. Fortunately there are many other companies who don't charge so much for such poor service.”

Helpful Report

Posted 2 years ago

“Cotton Traders used to be the Gold Standard on likes of rugby shirts/tops and other things then tried to get too big for there boots selling all sorts of Tat that was badge sold(bought in from China with there labels)Quality went down quicker than a sub with all hatches open!. They tried selling footwear but never showed soles on outdoor boots you want to see what soles are like for where you want to venture! I called to ask and got some Dippy girl giggling on phone and wasn't interested in even acknowledging limited pics/info. Was just talking about CT earlier and said not seen them around so thought they'd shutdown mind way going they must be tying rope to put round there neck by reading comments on here. Plus using MyHerpes/EVRI(Every Parcel never gets there) they are a dead loos for any company.”

Helpful Report

Posted 2 years ago

“Ordered some pillows and a duvet. Specifically ordered the duvet after researching about microfibre and hollowfibre fillings. The description stated 100% microfibre, which us what I wanted. It is not. Its 10% microfibre and 90% hollowfibre. False advertising. Couldn't sent it back as already got rid of my old duvet.”

Helpful Report

Posted 2 years ago

“Cotton traders clothing has recently been sub standard being smaller then thier sizing recently I the sizes being sent to me have been less then they where 1 year ago. Is this because CT has sold out to a multi national, I have had to return 5 item to CT as size not correct. They have a premium phone number which cost me over £5 for a 10min call a total rip off I have now gone to Chums”

Helpful Report

Posted 2 years ago

“Why the longwinded message from the CEO when making a telephone order? I have ordered several items from CT over the previous few years and have been pleased with every purchase. I do however find it nauseating to have to listen to an elongated recorded telephone message on every occasion you make a telephone enquiry or an order. The annoyance being is that it is ‘us’ the recipients which are paying for a premium rated telephone call to listen to this superfluous message. I have recently been charged over £30 on my monthly telephone account for making three calls after placing my original order. Totally unreasonable and exploitative. Please make it clear to your loyal customers that they are subjected to this exploitative practice. It’s doubtful I will continue to trade with this company again after my recent experience as I don’t like dealing through your website. Thomas Rogers Gloucestershire”

Helpful Report

Posted 2 years ago

“I made several purchases from Cotton Traders over the previous year and only just realised from a recent purchase that I have been charged over £30 by my telephone provider for a recent order placed. Telephone calls to Cotton Traders are ALL premium rated calls and this fact is hidden in their small print instead of making this fact clear to all potential telephone enquiries. A totally unscrupulous practice! My recent order necessitated making three phone calls after submitting my order to clarify the size of the garments ordered. For this small issue I was penalised to the tune of over £30.00 on my monthly telephone bill for making these few calls. I will naturally not be dealing any further with this company and have asked my details be removed from their customer data base. This is altogether an unscrupulous practice which I and no doubt many other customers have been totally aware of. When premium rate telephone calls are charged there is an obligation to inform the recipient that this is the case. This company doesn’t do this because they are benefiting from the excessive telephone charges. A totally unscrupulous practice which is deceiving.”

Helpful Report

Posted 2 years ago

“Still waiting for refund off this company. Disgusting customer care . When you complain the care assistant laughs at you down the phone . Waiting for a call off their Finance dept . Not holding my breath”

Helpful Report

Posted 2 years ago

“Absolutely disgusted with cotton traders, returned some shoes through Evri and they have charged me £6.94 to have them returned. I don’t see any info on their website about the extra money for a refund through evri. I won’t be ordering through cotton traders again!”

Helpful Report

Posted 2 years ago

“Ordered item on 27 August. Paid for express delivery. Now 2 September and still waiting. Each time Evri say delivering but don’t deliver. Phoned 1September and helpful lady said Customer Services would ring me - still waiting . Phoned again and assistant talked about geofencing. I asked what he meant and he said I lived in a gated community - I do not! He didn’t know what he was talking about. Gave me refund of £2 as paid express delivery - big deal! I shall be cancelling and asking for refund but disappointed I haven’t received the trousers for my holiday.”

Helpful Report

Posted 2 years ago

“Never used Cotton Traders before, and never will again!”

Helpful Report

Posted 2 years ago

“Ordered two items that were poor quality and ill fitting. Very irritated to be charged for delivery and return. Then 3 weeks later received unsolicited a Cotton Traders catalogue which to my knowledge I had not requested. Rang on their premium contact number and was told online orders are added to mailing list automatically, and even though I requested cancellation I would receive at least 3 more copies of catalogue. Ridiculous waste. Will not be using this company again.”

Helpful Report

Posted 2 years ago

“I needed to exchange an item for a smaller size. The invoice gave a phone number to ring to make the exchange process simpler, and avoid repeat P&P. Just got my EE phone bill and discovered that phone call cost a whopping £15!!!! Certainly not worth it for the value of the item, which seemed completely mis-sized anyway. It’s put me off shopping there again. Whatever else you do, please stop using ridiculous premium rate numbers!”

Helpful Report

Posted 2 years ago

“I have returned to pairs of trousers £24 each I paid for them to be returned by Evri,my refund amounts to £20 05p,how they came up with this figure I don't know. On refunding money you should get an email itemising the refund .”

Helpful Report

Posted 2 years ago

“Would give them no stars if possible returned tracked item no refund claimed not received, gave up after three phone calls”

Helpful Report

Posted 2 years ago

“I was going to write a review, not looks like all the awful reviews on here hit the nail on the head!! All of them! PLEASE REFUND ME FOR MY SHIRT I SENT BACK TO YOU! I HAVE TRACKING. YOU'VE RECEIVED IT BACK.”

Helpful Report

Posted 2 years ago

“The items did not arrive the company uses Hermes. Tried twice. Still no delivery. I have been a customer for years and service quality has plummeted. Customer services is worse than useless. Will have to cancel my order and will delete them from my mailing list. If this is not resolved .”

Helpful Report

Posted 2 years ago

“Postal costs are deducted from your refund. Also you pay expensive postage at the outset and that is not refunded. I won’t buy from them again.”

Helpful Report

Posted 2 years ago

“Was under the impression if you returned an item via Hermes you would not have to pay a fee also delivery charge would be refunded,instead it has cost me £6.95 to try a bra on absolutely disgusting, will never use company again most certainly will not be recommending it”

Helpful Report

Posted 2 years ago

“The shorts I ordered were fine but the charges are a rip off, £3.99 delivery and £2.95 to return an item! I will not be using them again. No mention of the cost to return an item.”

Helpful Report

Posted 2 years ago

“Returned items refunds take a long time and you do not make it clear you have to pay for returning items.”

Helpful Report

Posted 2 years ago

Cotton Traders is rated 2.7 based on 229 reviews