Country Attire Reviews

Name: Country Attire
Rating: 2.02

2.0 Rating 277 Reviews

25 %

of reviewers recommend Country Attire

Company Reviews

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Metrics

2.0

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Country Attire 1 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned an item through rebound and have emailed them quite a few times and they don’t answer. I called and after 2 hours trying to get through I hung up. I want my money back! Order # 8029641 Rebound tracking 920223901007847000017186072 Shows it was received at the local hub Sent back 12/6/21 The worst company ever! Give me my money back or I will review everywhere!”

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Posted 2 years ago

“Please do not order anything from company, I only looked at trust pilot and not this website before ordering. My Penelope Chilvers boots arrived scratched and it took numerous phone calls, emails, live chats before I had a reply. I think in total I contacted them 20 times before they replied. I doubted that my refund would ever be processed and so in the end I kept the damaged boots. I was so disappointed with the customer service they offer and I have contacted Penelope Chilvers as well. Please don’t buy from even if it seems worth it because they offer a discount.”

Helpful Report

Posted 2 years ago

“I ordered the T-shirt for my son, but have to return it due to the big size, I have contacted them so many times, they don't reply my email. if I had read reviews first I probably would not have bothered with this company. the order number is 8064597 ReBOUND Tracking No: H01X1D0000149614 ,my refund would be appreciated.”

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Posted 2 years ago

“Ordered 2 jackets , both had to be returned due to size . Got one refund within a week , the other I have been waiting on since ..emailed twice with no response, phoned 3 times , all saying I am 32 on the list ( how that happens I don't know ) ..if I had read reviews first I probably would not have bothered with this company. order number is 8169879 RAN 1326358 ..my refund would be appreciated..”

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Posted 2 years ago

“Courier delivered to the wrong house. Been informed Country Attire cannot do anything until they raise it with DPD & it'll take 48 hrs, well it's been over that and I cannot seem to get hold of anyone now.”

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Posted 2 years ago

“**AVOID USING COUNTRY ATTIRE UNDER ALL CIRCUMSTANCES** They are refusing to reimburse £500 of goods that I have returned, claiming not to have received them, despite the fact that I have used their very own courier service, followed the process down to the letter, and the box has been received in their warehouse. The customer service is absolutely appalling, obstructive and usually uncontactable. I can see many other customers are reporting similar problems and one wonders if a fraudulent process is at work within the company. This company's processes need external investigation-- I am taking this up with the Ombudsman and suggest others do too.”

Helpful Report

Posted 2 years ago

“Tried returning goods - been over a week since Post Office delivered it to them and no refund or even acknowledgement of receipt. Have spent over thee hours on the helpline and have got nowhere. Avoid this company at all costs, their customer service is appalling!”

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Posted 2 years ago

“THIS IS HONESTLY THE WORST COMPANY. MY ORDER WAS CANCELLED BECAUSE THEY DIDN'T HAVE THE PRODUCT. I HAVE REACHED OUT 3 TIMES TO REFUND MY CARD AND IT HASN'T BEEN REFUNDED. I AM NOT DEALING WITH MY CREDIT CARD COMPANY. THIS COMPANY MIGHT BE A SCAM”

Helpful Report

Posted 2 years ago

“Hopeless they don’t answer the phone or respond to email or live chat”

Helpful Report

Posted 2 years ago

“Price on website does not include duty/taxes, delivey fees. The delivery fee does come up when you process your order, but the other fees do not. I ordered 158 dollar purchase and Fedex changed another 43 dollars for duty, rod fee(whatever the hell that is), taxes etc. Very disappointing seeint the little canadian flag on their website. One would assume duty was taken care of when buying from a canadian website. Would not recomend to anyone.”

Helpful Report

Posted 2 years ago

“I purchased a crossbody bag and within 2 weeks of carrying it, the clasp broke completely off. I sent several emails with pictures before anyone ever responded. I sent repeated emails asking if they still had stock of this bag because I wanted a replacement. It took numerous emails to find out that no, the actually were out of stock. So I had to ask if they would do a price adjustment because I wanted to keep the bag but it was not worth the full price. They did nothing g to accommodate me I was the one that kept asking for responses. I STIlL have not gotten a refund or price adjustment. This is THREE weeks of emails with few responses from them. I DO NOT recommend this company!!!!! They have horrible customer service. There is no US phone number so email is the only way to communicate with them. This has been a frustrating experience to say the least!!”

Country Attire 1 star review on 16th December 2021

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Posted 2 years ago

“Absolute scammers , avoid !”

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Posted 2 years ago

“Stay away from these wackalooneys. Their customer 'service' is a joke.”

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Posted 3 years ago

“I ordered a very expensive jacket. FedEx stated in customs the box was empty upon arrival. FedEx said contact Country Attire. Customer service has not gotten back to me and the phone number from the US does not work. DON'T RECOMMEND!!!!”

Helpful Report

Posted 3 years ago

“I ordered boots & then not 12 hrs later saw they said to size down...so I contacted them to fix this right away & they said they could not fix it as it was too difficult to find my order & shipped it anyway...terrible customer service...”

Helpful Report

Posted 3 years ago

“Ordered 2 items from Country attire. The Barbour hat arrived and an empty padded envelope which should have had Cath Kidston products in it. Just glad I received the more expensive item but annoyed other product not in box. I have contacted the company twice but they don't reply.”

Helpful Report

Posted 3 years ago

“Received faulty goods which then took forever to get a refund. They didn’t refund the postage for my return which their terms and conditions state I am entitled to if the purchase is faulty. I would never buy from them again, they make it very difficult to do business with. Avoid at all costs.”

Country Attire 1 star review on 2nd December 2021

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Posted 3 years ago

“Must admit I was a little concerned after reading all of the bad reviews but working in the service industry I know people are much more likely to complain than to offer praise. My items arrived quickly, as ordered without hassle. Duty 18% and tax 13% in Canada was bit higher than I expected but I should have checked that before ordering. Count me among the satisfied clients.”

Helpful Report

Posted 3 years ago

“bought some Birkenstock’s about a week and a half ago and made the mistake of reading the reviews after I purchased them instead of before so was very anxious that they wouldn’t turn up & that I would loose my money but surely enough they arrived this morning”

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Posted 3 years ago

“product returned and after a month they ask for a track and trace code and if you no longer have it, you have to pay for the product without having the product anymore!”

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Posted 3 years ago

Country Attire is rated 2.0 based on 277 reviews