DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.76

1.8 Rating 202 Reviews

18 %

of reviewers recommend DICK'S Sporting Goods

Company Reviews

Questions

Metrics

1.8

Based on 202 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DICK'S Sporting Goods made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

DICK'S Sporting Goods 1 star review on 12th January 2025

Tremika Francis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to the Naples store (#1168) on Dec 22 2024 at 4:51pm to pick up a gift certificate TRANS: # 431 REG 103 for Christmas. I had the most Nastiest cashier (STELLA) that I had the misfortune to meet. She was very unprofessional, immature and the most disrespectful person I've ever had to deal with at Dicks. After handing her my method of payment she proceeded with the transaction and returned my change. For no reason at all, she tossed the gift card on the counter and dismissed us. I had the right mind, to turn to her and request that she handed me my purchased gift card in my hand, the way I handed her the money I paid her with. I am not a person who thinks I am in anyway better than the next, but I will not tolerate disrespect from anyone. With that being said, I will NOT be returning to Dicks Sporting Goods for any future purchases. To verify my proof purchase, I give you my scorecard # L01ZB22CZVHP. THANK YOU FOR YOUR TIME.”

Helpful Report

Posted 3 weeks ago

“it is the largest of the DICK'S Sporting Goods CU'STOMER; SER VICE +1 (8O541O 56OO- DICK'S Sporting Goods PHONE NUMBE;R +1 (8O541O 56OO- British Isles, the largest European island and the ninth-largest island in the world. ] It is dominated by a maritime climate with narrow temperature differences between seasons. The island of Ireland, with an area 40 per cent that of Great Britain, is to the west”

Helpful Report

Posted 1 month ago

“There is a video on the internet that was made by a poacher. He is trespassing on my land late at night and killing trophy bucks!”

Helpful Report

Posted 1 month ago

“Went in store shopping. I was checked out by cashier Jennifer @ South Hills Village Mall. She was attentive, and very patient with me as I price matched my items. Thank you, keep up the great work!”

Helpful Report

Posted 1 month ago

“I ordered a CALIA Luxe women’s jacket and it was delivered having already been returned by someone else. It was obvious it had been worn as there was considerable pilling in various areas as well as having the sleeves left rolled up and misshapen as a result. I was shocked at the condition. Never again.”

Helpful Report

Posted 1 month ago

“Neverrrrrrrrrrrrr again will I shop at Dick’s. I returned an item two weeks ago and I have not received my refund.”

Helpful Report

Posted 1 month ago

“Do not buy anything from Dicks sporting goods online. Their website is very inefficient. I returned a wrong order that was sent to me on August 31st but still haven't received my refund yet. I have tried to contact them 4 times with no result at the end just the runaround. Stay away from their online store.”

Helpful Report

Posted 2 months ago

“They sell the cheapest shoes in the world and will break on you in a few days and they will not return them. I lost over 100 dollars on shoes that lasted 2 days with no scuff marks and they said NO. Hope everyone reads this and help close dicks down”

Helpful Report

Posted 2 months ago

“I have avoided shopping at Dicks in Dewitt ny for 5 or6 years. Because it never a good experience. But I wanted a good pair of high end binoculars and they had them. I stood at counter where binoculars are locked up. At least 4 people looked at me and walked right by. Finally I found an associate to help me. After much discussion with with other employees. It was stated to me by manager that no one was in store that could open cabinet. Sorry. Never again will I go back”

Helpful Report

Posted 2 months ago

“My elderly mother brought a 500 dollar gift card for dicks and had it for a year without use when she called to make sure it didn’t expire representative told her her balance then asked for the pin on back of card when my mother went to use card finally it was a zero balance and CS told her well that’s just too bad it’s nothing we can do all purchases was made online they confirmed all purchases were made by their employee and still did nothing but say we m sorry”

Helpful Report

Posted 2 months ago

“They are horrible when it comes to refunds and returns. I had a package show up missing two items. It did not have a packing slip and was packaged very poorly. I called customer service and they refused to resend or reship the item. They told me next time I should have my package shipped to another location or shop in store. I was so upset. They told me I was lying because the weight on the package matched what was in the package. I was shocked at how I was treated. I am a gold member and spend lots of money with them. I have never done a return in my life at the store. Yet I was accused of being deceitful. My package wasn't stolen to my knowledge, it was just missing items. I spoke with another representative who told me the same thing more politely. With DSG ship at your own risk. I finally had customer service contact me after listening to the calls and reshipped the items. I pray I get them and never have to work with, shop with or deal with DSG again.”

Helpful Report

Posted 2 months ago

“Shady company with terrible, unfriendly customer service. They overcharged me for an item that was on sale online and refused to credit back the 50 USD they overcharged me. Instead, they told me it's my mistake as I did not notice it earlier ??!! The item is still on sale online but I had to pay full price and they won't even accept a return as it's past the 2-week policy!! The escalation to the supervisor made things even worse, a very unfriendly person who does not understand customer service. Avoid this company!!”

Helpful Report

Posted 3 months ago

“We purchased $2500 in golf clubs nine days later the driver cracked Dick’s customer. Service was horrible.”

DICK'S Sporting Goods 1 star review on 13th September 2024

Helpful Report

Posted 4 months ago

“Recently went looking for hunting supplies just to learn you no longer carry them. At all in any capacity. That's not the only thing I shop here for, but I will no longer shop here for anything. You just lost a customer.”

Helpful Report

Posted 4 months ago

“I used customer online support. Christian, who helped me, was wonderful. He did a lot of research for me.”

Helpful Report

Posted 4 months ago

“I ordered shoes they said delivered , they were not delivered. They tried to negotiate 20% , 30%, 50% refund, I said no. Then they said 7 days they will full refund, never happened , they keep on saying we have sent refund but won't show me proof. SCAM. Don't buy anything from them.”

Helpful Report

Posted 4 months ago

“One a drawing for the Kobe 8's size 14. got my money on hold and everything then all of the sudden they are out stock. how can you be out of stock when i entered to win the drawing. its total bs”

Helpful Report

Posted 4 months ago

“Dicks sporting goods is more worried about DEI than they are about quality of products. Never buy anything from these Chinese con artists!”

Helpful Report

Posted 4 months ago

“Dick's Sporting Goods is a VERY, discriminatory company towards a specific group of associates, specifically, Older, straight, white males. They have been passed up for promotions to younger, less qualified associates ONLY based on their gender and race, not on any substancial qualifications that are above the older, white males qualifications. They also target the same demographic when it comes to placing TOTAL blame for a customers bad experience on the older, white males. I'm not certain this is a problem throughout the country, but, it is DEFINITELY evident in the Hartford/Springfield area.”

Helpful Report

Posted 4 months ago

“Your store has very unethical practices. Refuse to give me a refund because your NEW SYSTEM doesn’t process refunds to After pay as I said to your store Tgsts not my Problem you can stick your credit where the sun doesn’t shine”

Helpful Report

Posted 5 months ago

DICK'S Sporting Goods is rated 1.8 based on 202 reviews