DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.81

1.8 Rating 247 Reviews

19 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.8

Based on 247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 31st January 2025

Anonymous

DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

DICK'S Sporting Goods 1 star review on 12th January 2025

Tremika Francis

Anonymous

Anonymous // 01/01/2019

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“You guys are always great you have exactly what I need all the time keep up the good work”

Helpful Report

Posted 2 months ago

“I received a BOSU ball from my family. I love it. I am excited to do new workouts to help me meet my fitness goals.”

Helpful Report

Posted 2 months ago

“I order merchandise on January 11 2025 it is Feb 10 2025 and still hasn’t been shipped!! Will not purchase anything else again online.”

Helpful Report

Posted 2 months ago

“My experience purchasing the Sole F80 Treadmill from Dick's was completely ruined by their delivery contractor, AIT Worldwide. The issues began with untrained staff providing inaccurate information. When I called to confirm the delivery date and time, I noticed that the paperwork indicated I had only "standard delivery," despite having paid for "room of choice delivery." I immediately called Dick's to clarify the issue and to ensure that Dick’s communicated with AIT. A manager from AIT finally reached out after I threatened Dick’s to cancel my order, confirming that the staff member I spoke with was new and had made an error. What frustrated me the most was that the initial representative insisted I was wrong and never even bothered to consult with a manager for clarification. The final straw came on 2/7, when AIT failed to deliver my treadmill during the scheduled window of 12 PM to 3 PM. No one from AIT called to provide an update. When I called at 3:30 PM, I was told they would arrive at 4:30 PM, but no one showed up. I called again at 5:30 PM and was given an updated ETA of 6:30 PM, which came and went with no delivery and no further communication. This lack of professionalism and the blatant waste of my time left me incredibly frustrated. In the end, the poor service provided by AIT led me to cancel my order with Dick's. I strongly urge Dick's to reconsider their partnership with AIT, as their service was the sole reason for my decision.”

Helpful Report

Posted 2 months ago

“I order two stealth 2 hybrids online for my birthday. I received the first one perfectly. The second that I received was the wrong club, the wrong head cover, and the head of the club had a chip on it. Customer service claimed that the store I was returning it to had 5 in stock to exchange it with. The store had zero in stock and none in the system anywhere. I received a gift card for the value of the item. This will be the absolute last online order with Dicks. The was no care given with the club I received wrong. Very obvious things that were overlooked when this club was sent. Stealth 2 club with a sim 2 head cover. The club was supposed to be a 3 and was a 4, and the chip on the head of the club. Whoever packaged this item had no regard for what the customer was receiving. Multiple obvious things that were wrong. I did not expect such poor service from Dicks. This encounter has completely changed my mind of Dicks as a whole.”

Helpful Report

Posted 2 months ago

“dicks sporting goods in buford mall in georgia great experience thanks to WEN in shoes she went above and beyond. back story is i been running around all morning to find these shoes for my trip ! i got them for myself as a gift since i been working overtime at work. they didnt have them on display in the front but i seen they had it online saying it was in stores. WEN looked them up for me & buzzed the people in the back to grab them for me. alot of places would not have done that they would have just gave me an attitude & brushed me off BUT NOT HER. she really made my day this year been rough so far but its good to know there still great people in this world that work retail. a x1000 thank you wen !”

Helpful Report

Posted 2 months ago

“I bought a pair of Nike shoes online. They arrived with a damaged package and they were dirty, for sure they were previously sold. The customer service only tried to give me a kind of refund to keep the shoes before 10% then 20 and at end 25%. But they were a gift so I did not accept the refund. I will never buy from them again. Too much arrogance and no respect. Now I have to send them back and wait for a refund that probably will not arrive before I open a claim with Paypal.”

Helpful Report

Posted 2 months ago

“I just made a purchase at Dick‘s in East Cobb, Georgia. Not one employee engaged by looking at me. They acted like it was a pain to help a customer. I will certainly be buying my shoes elsewhere in the future.”

Helpful Report

Posted 2 months ago

“I visited the Novi, MI location today after seeing an ad on the Internet for discounted University of Michigan branded items. I found two that I liked and there were 40% off signs all around. At the checkout the prices came up at list. I inquired about the advertised discount and, as usual, the cashier couldn't find evidence of it. Calls were made and eventually the 40% was given. The clerk gave me a sneer and no other acknowledgement. Not the the first time, but the last for me.”

Helpful Report

Posted 2 months ago

“I came to Dick's to get 2 Stanley's,I buied the Stanley's and then returned them because I didn't like the color or height of them.When I tried return them I only got 23.36 When I got the Stanley's they were 81.81 and I tried to say they was 81.81 they said no they was not and gave me a gift card and pushed me out the store so I will not be shopping at Dicks sporting goods till things change and you should do the same.”

Helpful Report

Posted 2 months ago

“I have ordered the same item twice and it has got cancelled both times for apparently being “out of stock” when even after the orders where placed I still checked the listing and it still showed in stock before they cancelled it and the first time it was canceled I never even got a email or notification at all saying it was canceled I just happened to go in the app to my orders to check when the delivery date was and seen that it had been canceled if the item is not available then don’t put it on the app available to be ordered when it’s really not or just at least not let people check out with it in their cart so that they don’t have $50 twice just floating out in the middle of nowhere for two weeks waiting for it back it’s honestly dumb, I ordered the second time hoping maybe I would get it this time but no I was wrong. Customer service gets absolutely nothing accomplished so don’t even waste you time, money or patience if you can’t buy it in store then find it somewhere else even you have to pay $20 more for it you’ll be better off not ordering from them.”

Helpful Report

Posted 2 months ago

“I got a pair of shoes for Christmas they ended up being the wrong size not a problem. We called and they told us all we had to do was take them into the store with the order number and we would be able to exchange them again not a problem. I took the shoes in to exchange them I was told to go over to the shoe section get the size I needed and bring it back over, I went over to the shoe section and got told they didn’t have the right size I needed okay again not a problem because they said that if they didn’t have the right size that they would order them online. I went back over and we did the return and they gave me a gift card and got told if it was more than what was on the gift card that they would compensate the rest. I went over and did the online purchase and was told that I had to pay almost 50 dollars which I did because I have been wanting these shoes. What I don’t understand why I had to pay an extra 50 dollars when I was told if it was more than the gift card was I would be compensated for it!!”

Helpful Report

Posted 3 months ago

“They sell online and provide estimated delivery dates that they blow right past with excuse after excuse just telling you to wait or call back when you haven't received. They claim they can't do anything to help. Poor customer service, useless chat, useless hotline and don't bother going to a lead who is more inept than the representative.”

Helpful Report

Posted 3 months ago

“Ordered a treadmill online. Tried to cancel the order the next day even tho it hadn't even been started. Couldn't cancel the order(went to my local dicks and they had it in stock even tho it said it didnt). Told me I could return when it arrived schedule a pick up at no charge. Called to have it scheduled and tell me I will be charged whatever their shipping company charges to pick it up but they don't know the charge. Need to train their customer service chat and phone employees better.”

Helpful Report

Posted 3 months ago

“The worker Bricey, in the shoe department was terrible. When I was trying on a Nike shoe, he comes up to me very nicely and says "ma'am, are you sure this shoe is wide enough." My husband then looks up at him and asked what he meant by that. He then replied "usually plus size people should size up in shoes." I was absolutely taken aback. I then went up to a cashier and asked who the young black man was in the shoe department, he proceeded to tell me his name was Bricey... I will absolutely NEVER be coming back here!!!”

Helpful Report

Posted 3 months ago

“Promise delivery date with extra charges, always failed! Never come on time with those extra charges with the promise time or date. Dicks South Plainfield NJ.”

Helpful Report

Posted 3 months ago

“Terrible return policy. Got a gift with tags, no receipt a few days ago. Got 25% of the value stated on the tags. Horrendous”

Helpful Report

Posted 3 months ago

“Got the wrong size shoes! Took em home put in closet, and then tried them on. They are the ghost version . Apparently the dont fit nothing like my. Adrenalines! My toe was at the front of the toe of the shoe. I drove 36 miles to New Philadelphia and asked them to exchange them for larger size. The young man said I was 1 dayover the return time, mind you. Theses shoes have never been worn and I have the receipt”

Helpful Report

Posted 3 months ago

“The worker, Alvin, in the shoe department was amazing! Very patient and knowledgeable! The location was New Braunfels, TX. Thanks Alvin!”

Helpful Report

Posted 3 months ago

“Trash don't shop here they charge you for express delivery then send you trash ghetto package like as if it's paged neat in a empty box then make you wait this is a trash trash trash company”

Helpful Report

Posted 3 months ago

DICK'S Sporting Goods is rated 1.8 based on 247 reviews