DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.74

1.7 Rating 185 Reviews

17 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.7

Based on 185 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 13th September 2024

Anonymous // 01/01/2019

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“I ordered 2 pair of shoes online from Dicks for work because I was in dire need of some new shoes. The service was pretty fast and the site was easy to navigate. The shoes came as pictured. Size fit perfectly as well. Will definitely consider ordering from Dicks again in the future”

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Posted 6 months ago

“When you purchase golf equipment from DICK’s if you use it can’t be returned. They don’t tell you that when you purchase. Putter I purchased, tried it for 9 holes and tried to return it to no avail. No good reason to buy any equipment from DICK’S. Selection poor. Pricing poor and once you try it you own it for ever.”

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Posted 7 months ago

“I ordered two 2-pair packs of socks. The two sets were shipped separately. The first one that was delivered contained only one pair of socks. I called customer service and the rep said they would resend 2 pairs but I had to return the single pair. I said "Are you kidding me?" She said I could either return them to a store (obviously I don't want to drive to a store which is why I bought online in the first place) or I could send them back. Either way, I am being inconvenienced and wasting time due to their mistake. Why couldn't they simply send me the one missing pair of socks? If for some reason they had to send two, then let me keep the other pair since, again, it was their mistake. They've lost a long-time (over 20 years) customer over a $10 pair of socks.”

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Posted 7 months ago

“1. Website confusing 2. Too expensive 3. Help is hard to find in store 4. Help by phone asks you to look up info about product. 5. 300 minute to return via phone is to short of time.”

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Posted 7 months ago

“We ordered a pair of Hoka shoes on March 5th. Since we still had not received them on April 10 we called Dicks. They said to call back if they still were not delivered in 16 days! Terrible customer service.”

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Posted 8 months ago

“Doesn’t even deserve that one star. Bismarck Manager is a pervert. Make sure you check dressing rooms before you undress.”

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Posted 8 months ago

“Ordered a pair of Nike running sneakers for my wife online, when they arrived, they jab obviously been worn.”

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Posted 1 year ago

“I ordered a white Reggie White jersey and received a Kelly green long sleeved tshirt. When I called customer service, I was told it was out of stock . So instead of communicating that with me ,they sent me a tshirt . Unacceptable! I politely returned it and will not try again.”

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Posted 1 year ago

“If u buy a bike from Dicks All I can say is buyer beware my e bike had 44 miles on it and the battery shorted out 44 miles and Dicks want do anything about it The bike cost me 999.00 I hope Dicks goes out of business I will certainly do my part to see that the one at the Pinnacle in Bristol Tn. sure does!”

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Posted 1 year ago

“Dicks Sporting Goods is a fraudulent company. My order never shipped but they charged my credit card for it. When I asked for a refund they said I would have to wait for the order to deliver then return to my nearest store. How can I return what I never received? DO NOT ORDER FROM dicks sporting goods!!!”

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Posted 1 year ago

“I will never buy online from them again. Because of the experience I will never walk into a Dicks sporting goods store again. Fix your online shopping experience because it’s the absolute worst!!”

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Posted 1 year ago

“I ordered custom fit Mizuno clubs on June 14th ( paid in full ), Dick's cancelled the order on june 16th for non payment. No phone calls or emails about this. Called the store on July 12th to check status of my order and was told Mizuno had components on back order by employee. After 8 weeks I contacted mizuno directly and verified that non of the components had been on back order, and that They didn't receive my order until June 28th. I also discovered that the Manger of the Mentor Oh store took my money to purchase gift cards to resubmit the order and instructed the employees to lie to me and BLAME the situation on Mizuno if I where to call in. Dick's corporate Wasn't entirely helpful either, and seemingly not over concerned at the fact that their store manager actually committed credit card fraud in the way he handle this. And again I was never contacted by dicks about any of the situation.”

Helpful Report

Posted 1 year ago

“Absolutely useless company to deal with! I paid for two watches which I never received and after countless emails which were mostly ignored(thanks sily)I then got asked to send my email address so they could check my order status only to be told they couldn't find it even after I sent them the order details I recieved!I have now had 5 emails over a month each one asking for my email address! Hugely regret ever dealing with this company,I guess the clues in the name!”

Helpful Report

Posted 1 year ago

“Absolutely terrible service,ordered 2 watches and they never arrived,when I emailed sily at customer services I was told they'd been sent and that was the last I ever heard! Even after 4 follow up emails I never heard anything back. Very disappointed to say the least and i will never use them again.”

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Posted 1 year ago

“All pool safety and swimming equipment is 50% off stay safe!”

Helpful Report

Posted 1 year ago

“A very bad experience. I bought two bicycles and of their own free will they canceled one, without giving me options. I contact customer service ... and I had a horrible bad experience, I do not recommend buying from this online store.”

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Posted 1 year ago

“Ordered a bike that was on a good sale, for $299. Received a confirmation email with the expected shipped arrival date to the house, paid the extra shipping costs, tax, etc. Half a day later an email arrives saying we're sorry, the order has been cancelled, and there is no explanation. When I call customer service, they say they ran out of stock, but now they do have it back in stock, but the price has gone up to $399, and "am I still interested". I asked for them to give it to me for the original price, and they said that because of the type of sale that it was, they couldn't do it. I asked to put in a complaint, or speak to a supervisor, and was almost immediately told that the supervisor said no to my request, and that was it.”

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Posted 1 year ago

“Made a major purchase at the Spring Hill Fl store, the salesman Tyler was outstanding with his help, Savanah was awesome with her help trying to get the bank to help with my purchase. Managers Mark and Daniel went out of their way to help with a FedEx problem. Great store and staff, I highly recommend this store to anybody needing sporting goods. Keep up the good work.”

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Posted 1 year ago

“Sold me AF1's that were 100% FAKE! I will never shop here again.”

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Posted 1 year ago

“The company is nothing but a scam. They send promotions and will not honor them.”

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Posted 1 year ago

DICK'S Sporting Goods is rated 1.7 based on 185 reviews