DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.81

1.8 Rating 247 Reviews

19 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.8

Based on 247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 31st January 2025

Anonymous

DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

DICK'S Sporting Goods 1 star review on 12th January 2025

Tremika Francis

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really enjoy the selection of merchandise.”

Helpful Report

Posted 2 weeks ago

“Excellent customer service in the women’s shoe department today. Two of your employees assisted me. They were both pleasant and helpful. I wish I could remember their names, but you should be so proud to have them as employees.”

Helpful Report

Posted 2 weeks ago

“I bought a treadmill today at Dick's in McHenry Illinois. I just want to give a shout out to Ron, John M, and Tyler. They were all so knowledgeable, helpful and extremely friendly. Thanks you guys!”

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Posted 4 weeks ago

“Outstanding Customer Service by Younis! I had an incredible experience at the Canton, MI. 48188 store today, thanks to Younis! Despite how busy the store was, he went out of his way to help me find a pair of Nike pants in my son's size (L). When I mentioned I was considering ordering online, he immediately offered to check in-store availability. To my amazement, he quickly found the last pair in stock within just five minutes! My daughter and I were beyond excited and truly appreciative of his effort. It's rare to receive such exceptional customer service these days, and Younis absolutely exceeded expectations. Thank you, Younis, for your kindness, efficiency, and willingness to go the extra mile! WOW!!! 👏👏👏”

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Posted 1 month ago

“You guys are always great you have exactly what I need all the time keep up the good work”

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Posted 2 months ago

“I received a BOSU ball from my family. I love it. I am excited to do new workouts to help me meet my fitness goals.”

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Posted 2 months ago

“dicks sporting goods in buford mall in georgia great experience thanks to WEN in shoes she went above and beyond. back story is i been running around all morning to find these shoes for my trip ! i got them for myself as a gift since i been working overtime at work. they didnt have them on display in the front but i seen they had it online saying it was in stores. WEN looked them up for me & buzzed the people in the back to grab them for me. alot of places would not have done that they would have just gave me an attitude & brushed me off BUT NOT HER. she really made my day this year been rough so far but its good to know there still great people in this world that work retail. a x1000 thank you wen !”

Helpful Report

Posted 2 months ago

“The worker, Alvin, in the shoe department was amazing! Very patient and knowledgeable! The location was New Braunfels, TX. Thanks Alvin!”

Helpful Report

Posted 3 months ago

“I ordered a pair of Clifton 9's from Dicks as a Christmas gift for my daughter. When she opened them on Christmas morning there were 2 different shoes in the box. I called customer service after Christmas and was told I could take them to the Opelika, AL location, 2 hours roundtrip, and exchange them for the correct shoes. I asked the rep to please make sure the shoes and size I needed were there before I made the drive. I was assured they were. They werent. So I called customer service from the parking lot and was told to leave the shoes at the store I was at, and they would get the correct shoes sent to me. This was Friday, December 27th. I was told they would arrive by Monday, Dec 30th at the latest. They just came in today, Jan 2nd. And to my disbelief, the box said Clifton 9, but the shoes were Bondi 8's. I was told the correct shoes could not be sent to me until they had the wrong ones that I received today. I'm done with Dicks, and told the customer service rep that I just wanted a refund and have already placed an order with another store. I have ordered shoes online for years and I have never had anything even close to this happen. Dicks might want to make it mandatory that employee actually look in the box before shipping shoes. The incompetence I experienced with Dicks is almost beyond belief. And I will never order anything else through Dicks. I hope management cares enough to tighten things up so this never happen to anyone else again.”

Helpful Report

Posted 3 months ago

“it is the largest of the DICK'S Sporting Goods CU'STOMER; SER VICE +1 (8O541O 56OO- DICK'S Sporting Goods PHONE NUMBE;R +1 (8O541O 56OO- British Isles, the largest European island and the ninth-largest island in the world. ] It is dominated by a maritime climate with narrow temperature differences between seasons. The island of Ireland, with an area 40 per cent that of Great Britain, is to the west”

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Posted 4 months ago

“Went in store shopping. I was checked out by cashier Jennifer @ South Hills Village Mall. She was attentive, and very patient with me as I price matched my items. Thank you, keep up the great work!”

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Posted 4 months ago

“I used customer online support. Christian, who helped me, was wonderful. He did a lot of research for me.”

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Posted 7 months ago

“In Dick's Sporting Goods in Spokane Valley store, Brad Vadder, has been so professional & helpful every time we have contacted him. He answered all questions we had about a special situation we had. We can not thank him enough!! Excellent person and a valuable asset to your company.”

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Posted 10 months ago

“All pool safety and swimming equipment is 50% off stay safe!”

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Posted 1 year ago

“Made a major purchase at the Spring Hill Fl store, the salesman Tyler was outstanding with his help, Savanah was awesome with her help trying to get the bank to help with my purchase. Managers Mark and Daniel went out of their way to help with a FedEx problem. Great store and staff, I highly recommend this store to anybody needing sporting goods. Keep up the good work.”

Helpful Report

Posted 1 year ago

“Brenda and Any in Dublin ca store were very helpful.”

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Posted 1 year ago

“I came into Hickory NC store and Taylor Specht came to my rescue. I was looking for a baseball glove for my grandson. I had limited time and she was extremely helpful.”

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Posted 2 years ago

“Devon from the Chesterfield, Mi store knows how to provide AWESOME customer service! I was interested in purchasing a bike for my grandson. The one he liked had an issue with the handlebars, so After no luck repairing, he found one in Novi and had it built for us. You made an 11 year old’s birthday the best, Devon….thank you!!!”

Helpful Report

Posted 2 years ago

“I was looking for shoes at the deptford mall new jersey store and if it wasn't for Brittany I probably wouldn't have been very successful. As much as it was hard to find the shoe that I originally wanted, she was able to take the valuable time to help me settle for a similar shoe just as worthy. Thank you so much. -Keith”

Helpful Report

Posted 3 years ago

“Very good customer service, in the Men’s Footwear section. Very nice and support full, I purchased 10 1/2 Men’s Asics.”

Helpful Report

Posted 3 years ago

DICK'S Sporting Goods is rated 1.8 based on 247 reviews