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Direct Line Reviews

1.6 Rating 262 Reviews
13 %
of reviewers recommend Direct Line
1.6
Based on 262 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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Ask a question and get answers from people who are customers of Direct Line.
How quickly does Direct Line resolve customer queries?
(3 weeks ago)
Greater than 41% of reviewers feedback is Direct Line takes over a week to resolve customer queries.
(3 weeks ago)
C
63.89%
Industry Average
They wanted to increase my premium even though I'd been an existing customer for 4 years and had 4 years no claims discount. Didn't want to leave but they wouldn't budge on the price and managed to get it much cheaper elsewhere. I've never had any problems with them and their customer service has been great so I would consider going back to them if they could be a bit more competitive with the pricing.
- Jordan Wright
I did my insurance with Direct Line 3 years ago and im still with them because this company is really good and also good customer service. I will give Direct Line 10 out of 10.
- Numan Ahmed
Just taken out car insurance from Direct Line and I can only say that Adam who dealt with my call was very friendly and helpful. Brilliant service and great price.
- Phil Sephton