“I ordered a $1100 pump/filter 4/24, it arrived with a crack in the filter.. I called customer service.. they sent me a shipping label to return pump but would not send out a replacement until I sent the broken one back.. Well I needed a pump/filter so I paid for ANOTHER PUMP/FILTER..
I shipped damaged one back and instead of refund I got another pump/filter.. Instead of this being their mistake.. I will not get a refund until I mail THIS PUMP/FILTER back..
I have 2 $1100 charges on my card..
I will never order again from company..”
“Good website with product descriptions. equipment always arrives fast. I ordered the correct pump but the one sent was either wrong or defective. I had to purchase one locally which worked fine (so all piping was sound). Called Doheny they said they would charge a 20% restocking fee. I objected. They said send photos - i sent photos and have not received a call back. I am still sitting on a $300 inoperative pump with no path forward.”
“The on line ad said "Free Overnight Shipping" so I ordered my pump right away. Monday afternoon I still hadn't received a shipping confirmation so I called customer service (in India). I was told it should arrive in 4-5 days. After some conversation I was transferred to someone in Tennessee. They told me it should arrive in 2-3 days. I reminded them that their website said I should have it today! They apologized but said they couldn't do anything about it. I cancelled my order and went with Amazon. They might be a good place to order from if you are not in a hurry but don't believe the shipping times on their site!”
