Dunelm Reviews

Name: Dunelm
Rating: 2.25

2.3 Rating 1,106 Reviews

30 %

of reviewers recommend Dunelm

Company Reviews

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Metrics

2.3

Based on 1,106 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a copper retro fan on a stand, £50. A wee bit tricky to assemble, we modified the shonky fittings that secure the motor to the shaft. Fan is fab, looks fabulously retro, in all its copper loveliness and looks a treat in our lantern room. Shopped in store, friendly smiley staff, clearly enjoy their jobs at Boston”

Helpful Report

Posted 2 years ago

“Have been introduced to the company for about 18 months now. Great service. Good prices and prompt delivery. Good reviews of products prior to purchase. Had cause to return couple of items and customer service was brilliant. Always first choice now and extended credit offered for larger purchases”

Helpful Report

Posted 2 years ago

“We visited the Oldbury store, days before they opened their new furniture section. We were very cheeky and gained access to the sofas even though the displays were in progress. On my next visit Jodie recognised me even though she must have seen thousands of customers since my visit. With so much choice in so many store, it’s been a hard process to choose what to buy but I can honestly say that Jodie was without question first class in every aspect of helping with that process. She was so keen to help, reassuring me she had plenty of time to give, she helped by checking fabric choices against particular sofas, sat with me working out the costs of different options and even demonstrated the simplicity of the sofa bed we purchased. Her very pleasing personality, constantly smiling made me feel as if a friend was helping me decide. With the Ipad to hand and tape measure at the ready, every question was answered without any hesitation and with total confidence. We came away absolutely delighted to have purchased all 3 sofas for our new home and enjoyed every moment of the process. As an employer myself. I would refer to Jodie as a ‘golden nugget’ especially knowing that the furniture has only been in store for two weeks, to display such knowledge and confidence demonstrates an incredible asset to your team Thank you Jodie x”

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Posted 2 years ago

“We use Dunelm regularly and we have brought several items of furniture in the past and the quality has been excellent. This evening I am delighted with the help the Manager at Rustington Dunelm Marc gave us this evening. We were helped with a particular piece of furniture I have been looking for. The staff were so helpful and the Manager Marc was very nice and went over and above with customer service. Thank you again Marc and the team”

Helpful Report

Posted 2 years ago

“Paid for next day delivery Sat at Dunelm, only to find out DHL don't deliver on Saturday so will have to be Monday this being to late I manged to get hold of Jill (manager) at Wakefield talk about going the extra mild she delivered the order to my home on her way home she deserves the upmost respect from me for what she has done fo well done to the staff at Wakefield, Stay safe and good luck to you all. Thank you, Anthony”

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Posted 2 years ago

“The staff at the carmarthen store are so helpful. They go the extra mile. From walking in to the checkout staff are polite and courteous and on hand to help.”

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Posted 2 years ago

“Recently visited Dunelm store in Reading. Could not fault the customer service ,my special thanks to Andy, He gave me lots of help looking for an item even search the stock room ,finally he ordered it on line for me nothing to much trouble for him. Thank you Andy”

Helpful Report

Posted 2 years ago

“Uddingston store first rate so helpful and considerate when online team made an absolute mess of a so called toaster order ,I must say Liz and the team in the Uddingston branch where great could not fault them there online team could learn a few things from this store .”

Helpful Report

Posted 3 years ago

“Went to Dunelm Ashton today was greeted by Sarah,she's always happy to help above and beyond, after my shopping I went to the coffee shop,what lovely plesent people they are,Kyle is so good with everyone he engages with everyone, so if your having a bad day visit the coffee shop, you'll come out feeling a lot better,well done Dunelm Ashton on your outstanding customer service.”

Helpful Report

Posted 3 years ago

“A chap called Ade served me on Friday in Dunelm in wolstanston Stoke. I have never had service like it. What a charming man he was incredible helpful, even escorted me down in the lift when I said I didn’t like them. Thanks Ade I definitely asked the right person that day.”

Helpful Report

Posted 3 years ago

“Bought new bedding. Dorma. Wonderful quality. Very pleased. Double checked everything was correct size before opening as sticker on seal clearly states if opened no refund or exchange. Fair enough, I wouldn’t want to buy bedding I thought was new that has been on someone else’s bed! It is a fair and reasonable policy. Our new quilts and covers from Dorma Dunelm have actually given us consistent “ sleep,like a log/baby” nights. You can’t put a price on a good nights kip, thanks, Dunelm.”

Helpful Report

Posted 3 years ago

“Ordered Milas lighting, 6 items, arrived as scheduled, very well packed, easy to assemble, the industrial look is better than expected, very pleased with purchase online. Also purchased in my local Boston store, lovely store, fab stock, staff always seem happy to be working there, free parking and a fab little cafe. Delighted to be a Dunelm customer.”

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Posted 3 years ago

“Mansfield branch Dunelm very helpful staff that go above & beyond to help you can’t praise them enough , my last visit Zachary & Ann Marie went the extra mile to help .”

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Posted 3 years ago

“Very stylish. I am delighted with this purchase.”

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Posted 3 years ago

“I HAVE JUST BOUGHT A DUVET SET FROM DUNHELM AND I AM THRILLED TO BITS WITH IT. VIBRANT COLOURS AND PATTERN, JUST WHAT I WANTED.”

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Posted 3 years ago

“We visited the Inverness store today and were helped with our order of bedding by a sales assistant. We have visited this store several times over the years and have always been impressed with the support provided by staff; and also with the quality of the goods on offer. On this occasion the assistant who served us Ami was extremely helpful. She was knowledgeable, polite and provided first class customer service. Ami is a pleasant young lady who is obviously committed to her work and to customer satisfaction. She is a credit to her profession in general and an asset to Dunelm Mill in particular. Grateful thanks to her for help and advice provided.”

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Posted 3 years ago

“Dunelm have been excellent I ordered furniture the staff have been amazing in helping me resolve any problems and the delivery teams first class thank you all brilliant!!!”

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Posted 3 years ago

“ordered a mattress topper from Black fRiday deals.had to wait for a week for delivery as out of stock instore locally but its made our bed amazingly comfortable”

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Posted 3 years ago

“Ordered lots of items today for click and collect ,Hamu from altrincham store was very helpful lovely customer service thank you hamu”

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Posted 3 years ago

“I recently ordered some curtains at the York store - Emilie Rodgers sorted me out a treat! She was so helpful and efficient - thank you.”

Helpful Report

Posted 3 years ago

Dunelm is rated 2.3 based on 1,106 reviews