Dunelm Reviews

Name: Dunelm
Rating: 2.25

2.3 Rating 1,107 Reviews

30 %

of reviewers recommend Dunelm

Company Reviews

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Metrics

2.3

Based on 1,107 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Confirmed delivery date of 24th December for our sofa, no told 29th. Got rid of the old one this weekend to make space so no sofa for Christmas. Awful service, won't be using again.”

Helpful Report

Posted 3 years ago

“I purchased a click and collect item and paid by visa card. I am expected to wait until January for a refund after returning it to store.”

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Posted 3 years ago

“Dunelm have been excellent I ordered furniture the staff have been amazing in helping me resolve any problems and the delivery teams first class thank you all brilliant!!!”

Helpful Report

Posted 3 years ago

“We called at your store in Chesterfield yesterday, 7 December 2021 and were pleased find a number of suitable Christmas presents. However, on approaching the checkout we were kept waiting whilst three staff were huddled in a corner deep in conversation. Eventually one of them noticed us and another one came to attend to us. She completed the transaction (for over £80) and issued a receipt without a word to us, and then returned to her friends without so much as a smile or a thank you. We felt as though we were intruding. Over the years we have spent many hundreds of pounds at dunelm but never experienced such appalling customer service.”

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Posted 3 years ago

“ordered a mattress topper from Black fRiday deals.had to wait for a week for delivery as out of stock instore locally but its made our bed amazingly comfortable”

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Posted 3 years ago

“Have contacted Dunelm several times on phone to no avail and via email to no avail. Contacted Hermes with tracker no number Dunelm sent via email and that is not recognised. I should have received my order yesterday 30 November the order placed 21 November. I have spent two and half hours trying to receive communication from Dunelm. I know times are difficult but to receive an answer would be so much appreciated to receive a reply from them to acknowledge my query. The order is a high value which makes it worse,”

Helpful Report

Posted 3 years ago

“Ordered lots of items today for click and collect ,Hamu from altrincham store was very helpful lovely customer service thank you hamu”

Helpful Report

Posted 3 years ago

“Bought a portable standing heater on the 6th of November it’s 26th November today and still haven’t received it. Very bad customer service, taking ages to sort the problem out. Shop service is good but not online.”

Helpful Report

Posted 3 years ago

“Awful customer service. They lost the order, cancelled order. I bought elsewhere then they dispatched the order and claimed it was never cancelled even though I have proof!”

Helpful Report

Posted 3 years ago

“I recently ordered some curtains at the York store - Emilie Rodgers sorted me out a treat! She was so helpful and efficient - thank you.”

Helpful Report

Posted 3 years ago

“Nottingham store: Male named Richard, was extremely helpful and polite. I wanted to complete an order online but when I got to the checkout I wasn't able to use my gift card. I went into the store and Richard helped me find everything that I wanted, he walked around the store with me to show me where the items were! I had completed my shop within 10 minutes as he helped me find the items and new exactly where they were! Lovely guy, I hope he gets praised for this!! :)”

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Posted 3 years ago

“Fantastic service at the Ashton store”

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Posted 3 years ago

“Anna on curtains at the Chichester branch was amazing. So helpful and knowledgeable. She have us just the right amount of choices and we left very happy. Thanks again Anna.”

Helpful Report

Posted 3 years ago

“I purchased a sofa from Dunelm, after 12 months the sofa which was used in a little used second sitting room. Dunelm asked for photos, these were sent I was then told out of warranty . This is in breach of consumer rights act 2015. My concern is that there was no discussion after this there have not responded to emails or letters. I am still pursuing this. The sofa was very poor quality and was not fit for purpose.”

Helpful Report

Posted 3 years ago

“Beware the £18 christmas tree they are selling looks nothing like it does on the box!”

Helpful Report

Posted 3 years ago

“Terrible service, 2 failed deliveries, lied to, no communication I had to do all the chasing. I could go on, but the issues are so long and you would stop reading, never order from them if you want a trouble free service.”

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Posted 3 years ago

“Sasha at dunelm Birmingham is fab. Knows her products. Pleasant and very helpful. Other shop workers need a bit of training”

Helpful Report

Posted 3 years ago

“Will not buy again from Dunelm managers rude customer service don't have an idea on what is on offer , pls check all offers before you go in as they don't want to look into anything as a customer for years and years wi not shop there again.”

Helpful Report

Posted 3 years ago

“Manager of Dunelm, Brislington, Bristol is a bully especially to younger staff. He swears at his staff. He refers to young female members of staff as "fresh meat" and has inappropriately touched a female member of staff and thinks its ok to apologise and leave it there. Ringing head office to report this is a joke. They're closed due to covid. This leaves me with no option but to contact the police.”

Helpful Report

Posted 3 years ago

“Bought four double sheepskin rugs to use as throws. After a couple of days my breathing became very poor. My wife isn't affected but now £140 of sheepskins are in our loft. Not Dunhelms fault but everyone should be warned to ensure they are not allergic to these sheepskins BEFORE purchase. I have never shown any allergy to any product before. When I tried to post a review (after numerous badgering's from the company to do so) it "didn't meet their criteria"”

Helpful Report

Posted 3 years ago

Dunelm is rated 2.3 based on 1,107 reviews