ECCO Shoes Reviews

Name: ECCO Shoes
Rating: 1.87

1.9 Rating 213 Reviews

20 %

of reviewers recommend ECCO Shoes

Company Reviews

Questions

Metrics

1.9

Based on 213 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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ECCO Shoes 1 star review on 18th October 2024

Anonymous // 01/01/2019

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“Great quality, generous reduction.”

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Posted 6 years ago

“The best quality! Perfect size guide! Recommended!”

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Posted 6 years ago

“Online sale in January 2018. I ordered two pairs of shoes. I got an automated order confirmation and my credit card was charged immediately. No shoes arrived, and no communication from Ecco. I phoned them one week later. Said one pair out of stock, one still scheduled, needed to confirm. They credited my credit card for one pair. A further week passed with no communication. Still no shoes, still been charged. They should not charge credit card until order fulfilled, but they charge on order placement. Their systems appear not fit for purpose.”

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Posted 6 years ago

“Great quality product - well designed and robust!”

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Posted 6 years ago

“Ecco shoes with Goretex are perfect for school teachers! Comfortable, dry, and stylish. Best shoes ever!”

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Posted 7 years ago

“Great golf shoes, very waterproof , comfortable and able to wear in clubhouse as well as on course.”

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Posted 7 years ago

“Very quick delivery. Quality shoes.”

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Posted 7 years ago

“Every pair of shoes that I have bought for myself, my husband or our children have been absolutely without fault! They are comfortable from Day 1, have style, and are of superb quality.”

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Posted 7 years ago

“Very good and prompt service of the order. Very good quality products.”

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Posted 7 years ago

“Ecco shoes are always comfortable and excellent quality. It is easy to buy them online: they arrive quickly and the company provides a free returns label for if the shoes need to be returned.”

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Posted 7 years ago

“Great shoes at a sale price, so I bought 2 pairs”

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Posted 7 years ago

“Great shoes, very durable and comfortable. Easy to buy online, shipped the next day. Free return option makes buying online stress-free.”

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Posted 7 years ago

“The website was good to navigate and the shoes arrived promptly. However, when I saw them for real, rather than in the website photo, I wasn't really happy with the colour. The white leather upper had a blueish tone, so that it looked slightly greyish, especially in contrast to the laces, which were a creamy white. I raised this with customer services and they offered both a new pair of laces and a 10% discount.”

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Posted 7 years ago

“This company is excellent. Highest quality, well fitting shoes. Service is fantastic. I have ordered from them many times and I have no complaints. Wonderful :)”

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Posted 7 years ago

ECCO Shoes is rated 1.9 based on 213 reviews