ECCO Shoes Reviews

Name: ECCO Shoes
Rating: 1.86

1.9 Rating 219 Reviews

20 %

of reviewers recommend ECCO Shoes

Company Reviews

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Metrics

1.9

Based on 219 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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ECCO Shoes 1 star review on 13th January 2025

ECCO Shoes 1 star review on 18th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband's ecco soles literally disintegrated and left small black chunks all over the reception hall floor. The leather uppers were fine, but I have never seen a shoe fall apart like that before. Terrible quality.”

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Posted 5 years ago

“I took a faulty pair of Ecco ladies shoes into the Covent Garden store and they were so helpful. The Manager agreed a 50% reduction on a new pair and handed me over to Mohamed. He was extremely patient and an excellent member of their sales team. So top marks for Mohamed who managed to find me a pair of replacement shoes into which my orthotics could comfortably fit.”

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Posted 5 years ago

“I get sore feet and walking my dog 2 hours a day I need good shoes. I bought ecco goretex walking shoes second hand and they've been very comfortable and waterproof. I also bought ankle boots new and again they are so comfortable. I am on my feet a lot at work so they're perfect. Love them!!”

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Posted 5 years ago

“Even 1 star is too much for the worst shoes I’ve ever worn! Our hotel ordered Ecco shoes for its 300+ employees - every single person had a complaint with sore blistered, caloused feet! They are the most uncomfortable shoes and for what you get they are ridiculously expensive! AVOID AT ALL COSTS!”

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Posted 5 years ago

“Don't buy via eccoshoesuk.com. They took my money but then cancelled order not sending me notification. I hade to ring them to clarify situation. They made a refund as they said but my money still didn't come back 7 days passed. So I lost my 109 gbp and don't know if I will get them back. So they just robbed me.”

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Posted 5 years ago

“Purchased a pair of Ecco dress shoes and wore them all of about three times. Last night, in the middle of a formal event, the soles started to literally fall apart. I was tracking black rubber all over the gala hall. I have never seen anything like it before in my life. It was embarrassing and put me in a real bind as the event had just started and I had shoes that were literally falling apart with every step I took. Will be the last pair of Ecco shoes I ever buy. Upon doing a quick search, I do not seem to be the only one this has happened to!!”

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Posted 5 years ago

“Excellent Sale Offers! Once shoes ordered great communication about processing. Informed when Shoes shipped and tracking available. Prompt and secure shipment and delivery very fast. Have bought from online shop before and recommend.”

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Posted 5 years ago

“Very nice shoes”

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Posted 6 years ago

“I purchased a pair of golf shoes directly from ECCO (my 4th pair) on sale on their website. I wore them twice, and had the worst arch/heel pain/blisters that I have ever had from wearing a pair of golf shoes. When I contacted ECCO they offered to send me insoles, since it was outside of the 60 day return policy. I'm confident that this will not solve the problem as the quality of these shoes is poor...very cheap, hard plastic. This will be my last ECCO purchase.”

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Posted 6 years ago

“Ecco shoes are one of the few offering a loose foot bed, this is usually essential to those many of us who have orthotics. Whether or not you use orthotics these shoes are extremely well made in 'soft' leather and are very comfortable. Available via the online shop giving top service they come on free delivery and return, essential with shoe purchasing as fitting can be difficult, these shoes are available for day wear, sport, golf, running, they cover every activity. Its lovely to go to a supplier who can keep your feet happy, these people do.”

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Posted 6 years ago

“Great quality, generous reduction.”

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Posted 6 years ago

“The best quality! Perfect size guide! Recommended!”

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Posted 6 years ago

“Online sale in January 2018. I ordered two pairs of shoes. I got an automated order confirmation and my credit card was charged immediately. No shoes arrived, and no communication from Ecco. I phoned them one week later. Said one pair out of stock, one still scheduled, needed to confirm. They credited my credit card for one pair. A further week passed with no communication. Still no shoes, still been charged. They should not charge credit card until order fulfilled, but they charge on order placement. Their systems appear not fit for purpose.”

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Posted 6 years ago

“Great quality product - well designed and robust!”

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Posted 7 years ago

“Ecco shoes with Goretex are perfect for school teachers! Comfortable, dry, and stylish. Best shoes ever!”

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Posted 7 years ago

“Great golf shoes, very waterproof , comfortable and able to wear in clubhouse as well as on course.”

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Posted 7 years ago

“Very quick delivery. Quality shoes.”

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Posted 7 years ago

“Every pair of shoes that I have bought for myself, my husband or our children have been absolutely without fault! They are comfortable from Day 1, have style, and are of superb quality.”

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Posted 7 years ago

“Very good and prompt service of the order. Very good quality products.”

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Posted 7 years ago

“Ecco shoes are always comfortable and excellent quality. It is easy to buy them online: they arrive quickly and the company provides a free returns label for if the shoes need to be returned.”

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Posted 7 years ago

ECCO Shoes is rated 1.9 based on 219 reviews