ECCO Shoes Reviews

Name: ECCO Shoes
Rating: 1.87

1.9 Rating 213 Reviews

20 %

of reviewers recommend ECCO Shoes

Company Reviews

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Metrics

1.9

Based on 213 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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ECCO Shoes 1 star review on 18th October 2024

Anonymous // 01/01/2019

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“I bought a pair of women's black loafers quite a few years ago. I loved those shoes and bought another pair for backup. The heel came off the original shoe and was disintigrating under the heels of both. I JUST took out the backup paid to wear and the sole is falling apart after two wears. Apparently the material in the soles and heels are made with inferior materials and will rot over time worn or not.”

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Posted 1 year ago

“I bought a pair of Ecco, hiking boots went on a trip they are the most uncomfortable shoe I have . Will never buy them again thought they stood behind their product, sent them back and they would not do anything !”

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Posted 1 year ago

“Terrible customer service. I paid $350 for a pair of shoes and the tip of the shoe had discoloration after wearing it twice. I emailed the company with all the information including pictures twice and they got back to me after 2 months telling me to use their product to clean the shoe. The discoloration had nothing to do with cleaning. Very very bad customer service. I will no longer buy their shoes. It says sorry to hear that you had a bad experience but trust me they don't care.”

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Posted 1 year ago

“Shoes ordered 17th of June 2023, were in stock. Delivered 11th July 2023 Incorrect sizing. 41 delivered were larger than 41 purchased 2 years ago . Returned for refund on 12 July 2023 Have been informed that they are on their way to Poland. We will not get our refund for a further 2 to 10 days after they get to Poland. They are still on there way to Poland. It is now the 3rd August This is not acceptable.”

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Posted 1 year ago

“They've stolen my money and boots. I've had the most distressing experience. I was asked to send my faulty boots in. They've sent a low value voucher and they're asking me to pay for them. The customer advisor yelled at me on the phone and she was the most condescending human that I have ever dealt with. I've never felt this upset. As the company is European with no British presence, I am now having to reach out to trading standards to see if I can open a small claims court case against this company. Every member of staff has REFUSED to share to any line of escalations.”

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Posted 1 year ago

“I thought I loved them until I devolved corns on my toe due to them. I bought several colors and spent 180 a pair. Not only do I have that issue but the color from the suede bleeds onto the sole! CHEAP Ecco! Not quality.”

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Posted 1 year ago

“The soles just capitulate into dust, they then have nil customer service!”

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Posted 1 year ago

“I bought a pair of echo bioms and they are the most uncomfortable shoe I have ever wore. I've had them for 6 months and I can't wear them for 2 hours without my feet and legs throbbing. I can't hardly walk at the end of a shift my legs hurt so bad wearing them. I'll never buy another pair. And before you say buy some insoles. I shouldn't have to buy insoles for a 160$ pair of shoes to be comfortable. Walmart bran are just as comfortable.”

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Posted 1 year ago

“Ecco garbage shoes. Went for a trip in Japan for 7 days with $200 leather ecco shoes. Came back home and the sole on the bottom was a quarter falling out. Very disappointed. Do not ever waste your money on some trash shoes like ecco. Top may look good, but bottom will disintegrate in a very short time.”

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Posted 1 year ago

“Emailed customer service about a quality issue on a pair of recently purchased golf shoes. Was told to cover the issue with a cream available through Amazon and a protectant. Let's not deal with the problem, let us help cover it up. I have purchased Ecco for a few years and the quality is slowly deteriorating. Customer service will not honor warranty. Buyer beware”

Helpful Report

Posted 1 year ago

“Terrible quality, bad blisters and terrible customer service. Paid over $100 to throw them out after 2 uses.”

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Posted 1 year ago

“I buy Ecco footwear across the world from the UK to Australia. I have many pairs of Ecco shoes and never fail to be impressed by Ecco products and customer service. I would particularly like to highlight your Oxford, UK store where I was the recipient of Anna’s most impressive level of professionalism and care. She went above and beyond in every way to ensure my satisfaction and displayed the sort of courteous, attentive service that I miss from the past and is hard to find these days. Anna made my purchase of beautiful black nubuck Grainer Chelsea boots a memorable overseas experience. To Anna, my compliments and I wish you well.”

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Posted 1 year ago

“I was given a brand new pair of ECCO shoes. They had been in storage but never worn. I walked no more than 25 metres in them and the soles completely disintegrated. I find it unbelievable.”

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Posted 1 year ago

“Website is a complete joke. Cant do anything without accepting cookies. Way to many quality companies out there that actually make it easy to view the website. I will not be spending my money with this company. You do not have to have cookies to run your stupid website. Look at your competition if you dont believe me.”

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Posted 1 year ago

“The worst costumer service. Think well before giving them your hard earning money, bought some shoes end of December, I haven’t got the shoes or my money. Very disappointed”

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Posted 1 year ago

“Winchester ECCO staff are great - their customer service is top notch - friendly, helpful and nothing too much trouble. They didn’t have the shoes I wanted and therefore after checking the stock they rang a store in London where my sister works nearby and saved them for me for her to collect. Thank you as need them for work”

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Posted 1 year ago

“The soles fell apart in a year and when I approached customer service they refused to look at them without proof of purchase. Who keeps receipts for shoes bought a year ago?! I showed them pictures how the show was barely scratched as I had a worn them once!”

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Posted 1 year ago

“The worse shoes. I bought a pair before retire. Aftee 2 years now take up to wear. Already only left the leather top. The bottle sole all crash”

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Posted 1 year ago

“They are most comfortable shoes I ever bought in years thankyou”

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Posted 1 year ago

“Not a very honest company. Bought a pair of shoes on Dec 23rd, however, the company charged on my master card Dec 19th.”

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Posted 1 year ago

ECCO Shoes is rated 1.9 based on 213 reviews