“To whom this might concern.
We placed 3 orders over the Christmas period for flowers to be delivered to friends and family,
Order numbers were IE23446781, IE23443497 and IE23443633
Order number IE23443633 was placed on 22/12/2025 was not delivered until 29/12/25, the condition of flowers was an absolute disgrace.
Please see attached what was was delivered. My friend was so upset . They had been lost somewhere for 7 days and had no water and had been in a box. she was so upset and she hadn't wanted to tell me. I send flowers a lot and so do my friends. So I will be telling them not to use you. I would like a refund for the terrible flowers that were a week late.
A very disappointment customer”
“I put in 2 orders to be delivered on 24th December to the same address. I paid for the misleading “Guaranteed Delivery Date” on both.
They were delivered late on the day prior, when no-one was home to collect, and left in a position obvious to anyone passing.
I contacted their call centre and asked that they pickup and deliver on time. Bart curtly responded that no refund would be issued and no further delivery would be made, referring to the small legal speak as his backup.
I am now left hoping my xmas presents to my UK family will be there for collection, and smarting from a bad experience with e-florists, and especially the awful customer service from Bart in their call centre.
This borders on misrepresentation, and is shoddy at best. Makes the England cricket team look like world beaters.
Happy xmas everyone (except Bart)”
“Flowers received were nothing like the ones ordered from website. I ordered a bouquet of Winter Wonderland and they arrived in a flat-pack box.
Very sparse and disappointing.”
“I paid £40 for a "luxury sunflower bouquet". I received something that looks more like their £26 bouquets.
What I received looks nothing like the pictures on the site. The bouquet I received looks way emptier and not only - the colours are not even the same.
Top it off with really bad delivery. The package arrived completely damaged. And some flowers inside were broken.
After two consecutive complaints, customer service still believe my bouquet looks same as what I ordered.
Honestly if you want to pay that price, go to a better company like HAUTE. Or just get something cheaper and still way better from a supermarket”
“As a family we sent our very ill sister a lovely bunch of flowers to try to cheer her up,they came on time but we were absolutely discusted,they were half dead an stems broken,we we're embarrassed and angry.
We called the number to complain and all we got was a sorry then they hung up, both my sister and I tried to call back on the same number only to hear number unknown, that was seconds after, will never use or recommend this company again I would appreciate feed back.”
“Ordered the Serenity Medium bouquet for a birthday. What arrived was the most pathetic excuse for a bouquet ever. I could easily have spent a fraction of the money in a petrol station and got a better bouquet. Pathetic, I was embarrassed when my friend received them. I am preparing a complaint to send to the Advertising Standards Authority (ASA) for misrepresentation.”
“Extremely poor customer service. I ordered a boquet, accidentally ordered for tomorrow rather than my intended date (a weeks time). I immediately emailed, and received an email back straight away saying it's too late and that there's nothing they can do. This is an extremely lazy approach to customer service. It is not difficult to put an order on hold, particularly given the fact that it was ordered within the last 10 minutes. Will NOT be using again.”
“The bouquet itself was much smaller than expected and the roses were turning brown on the edges. Also thought it would come with a vase but didn’t.
My daughter lives by Kilkenny and received another bouquet from a friend who picked up at a grocery store which was much healthier and larger and half the price.”
“Partnering with Trakmint.org was effortless and highly effective. Their team responded without delay, provided clear updates at every step, and handled all details with care. Professional, dependable, and approachable, they made the process easy and stress-free. It’s uncommon to find a service that is both fast and reliable, yet they achieved both seamlessly.”
“Do not use this company. Use a trusted company like Interflora. What I paid for, versus what actually arrived. Condolences flowers for my friend who's father sadly passed away. I have contacted Trading Standards.”
“I should have read the reviews before I placed the order. It was next day delivery but failed to send. Whats the point if we cant send the flowers on a day which is birthday. Not going to use them again.”
