Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,466 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have questions about product I purchased from them but no one answers the help desk phone, they don't even answer any email that I send them! It seems all they want is for you to buy their products and then you have no way to contact them, returns have to be impossible! I won't deal with them anymore.”

Helpful Report

Posted 6 years ago

Hi Lawrence, Unfortunately there seemed to be a typo in your email address and we were unable to respond. We have reached back out in hopes of resolving this issue with you! Blossom, Customer Care-Electric Tobacconist

Posted 6 years ago

“Dissatisfied- my credit card was changed twice for the same purchase. Can’t contact anyone to resolve this overcharge.”

Helpful Report

Posted 6 years ago

Hi Dana, We have reached out to you via email and have taken care of this issue! Hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 6 years ago

“No response regarding my order that has not arrived a week and a half later.”

Helpful Report

Posted 6 years ago

Hi! We responded to your ticket inquiry via our HelpDesk. We wanted to make sure that the order in question was sent to the correct individual at your address and the package has since been delivered. We apologize for any inconveniences that stemmed from this issue as mailing can, rarely, encounter issues and delays. We hope this helps! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“I ordered six packs only received four in the mail. No one is returning my inquiry . I am very disappointed”

Helpful Report

Posted 7 years ago

Hi Baljit, I have reached out to you via email about this issue. I look forward to resolving this issue for you. Best regards, Sam Customer Care Electric Tobacconist

Posted 7 years ago

“Shipping has drastically been changed. I used to get my products within 2 days. Now it is taking about 5 or 6.”

Helpful Report

Posted 7 years ago

Hi Michelle, I have reached out to you via email about this issue. I look forward to resolving this issue for you. Best regards, Sam Customer Care Electric Tobacconist

Posted 7 years ago

“There is a lack of transparency with this company. I will qualify this statement by mentioning they are quick to respond to inquiries about faulty products. With this said, there products are FAULTY. I ordered a Bo Vape and it dysfunction in under 2 weeks of normal use. I attribute this to the leaky pods that a customer service representative told me we’re “normal” when I asked about the malfunction. This is a clear sign of a lack of quality assurance. After receiving a replacement in the mail, it too began to dysfunction. This time was significantly after the original date of purchase. When I reached out to the supervisor, he showed no willingness to resolve this poorly manufactured vape. He claimed that they could no longer replace the vape because it was close to “the 120 day mark of my intial purchase” which “is the normal lifespan of this vape”. Two problems: that’s not true and I had the Bo replaced so it was not as close to the “120 lifespan” as the rep claimed. Overall, this company gives good prices and deals but you get what you’re paying for: cheap, faulty vapes that are very likely knockoffs.”

Helpful Report

Posted 7 years ago

Hi Samuel, I have had a look the thread between you and our US Customer Service Team. In September, we sold you a product that was faulty. We shipped you out a new one along with a discount to use on your next purchase as an apology. We felt this was the least we could do after inconveniencing you. More recently, however, you seem to have taken our goodwill a stage further by persistently emailing the team, demanding to speak to supervisors and threatening legal action, all for a product that has exceeded its warranty period by more than double. We're sorry we can't help you, but we have to send products back to the manufacturers when they are faulty. One many, many occasions we have replaced items for our customers where we have zero chance of recouping the money from our suppliers, but we have to draw the line somewhere. Thank you for your feedback. I trust our customers will see through your 'knockoffs' comment by tallying the number of positive reviews we get versus the number of negative ones we get. All negative reviews are proudly displayed on our Reviews.io page and internally discussed, and on this occasion I am satisfied that my staff have dealt with your query correctly. Best regards, Pascal Founder The Electric Tobacconist London, 2/6/18

Posted 7 years ago

“Really the main thing was the costomer service and how long it took to get a reponse from them, by the time they answer it’s of no use.”

Helpful Report

Posted 7 years ago

Hi Richard, As far as I can see we answered all of your queries within an hour of our business being open or within a half an hour if it was during business hours. We hope this suffices and are doing the best we can to give careful attention to each and every one of our customers with queries. Hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“vaporizer didnt work from day 1.....yes...everything was prepared right according to instructions...the help center went through all the steps that i already took, according to instructions....and finally they quit corresponding with me.... Im very disappointed !!!”

Helpful Report

Posted 7 years ago

Hi John, We sent you a prepaid shipping label so you could send your Cue back for testing. Did you receive it? Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“I want to love this place. My first order the shipping took 6 days, seems long for the east coast, but I ordered again and took that in to account. This order has now surpassed 6 days and tracking shows its in New York. That’s 2 days away if I am lucky. Tis’ the season, I suppose but it so disappointing.”

Helpful Report

Posted 7 years ago

Hi there, Unfortunately you have ordered with standard shipping both times, which takes 5-7 business days according to USPS. So sorry for any inconvenience this has caused! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Product will not work, cannot get help from you. Will not order from you again”

Helpful Report

Posted 7 years ago

Hi Connie, We reached out to you to solve this issue via email! Look forward to working on it with you! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Your package leaked it was useless through in the garbage what a waste of money”

Helpful Report

Posted 7 years ago

Hi Michael, I have reached out to you via email about this issue. I look forward to resolving this issue for you. Sam Customer Care Electric Tobacconist

Posted 7 years ago

“I do not like my prpduct it feels very cheap and already broke”

Helpful Report

Posted 7 years ago

Hi Aaron, I have reached out to you via email about this issue. I look forward to resolving this issue for you. Sam Customer Care Electric Tobacconist

Posted 7 years ago

“The cartridges leak. Poorly made.”

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Posted 7 years ago

Hi Christine, I have reached out to you via email about this issue. I look forward to resolving this issue for you. Sam Customer Care Electric Tobacconist

Posted 7 years ago

“I purchased an e-cig by Boulder called rock it dosen't work like the ad.”

Helpful Report

Posted 7 years ago

Hi Jeffrey, So sorry to hear you have had issues with your Boulder Rock. I have reached out to you via email to resolve this issue! Hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Still haven't received my order and it's been a while. :(”

Helpful Report

Posted 7 years ago

Hi there, I have reshipped your order as it seems to have been lost in transit. I am so sorry for this issue and please feel free to always reach out to hello@electrictobacconist.com with any issues you have. Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“I ordered Sunday, July 30th with an expected delivery of Friday, August 4th and I still have not received my order on Thursday, August 10th. So I'm disappointed with what I've just stated. I can say the website is nice but as I still haven't received my order, the layout of the website is not really relevant if the products sold through it don't arrive in a timely manner.”

Helpful Report

Posted 7 years ago

Hi Chris, We have reached out to you via email about this issue. We should be able to resolve it quickly! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Order was completely wrong and shipping was not that fast”

Helpful Report

Posted 7 years ago

So sorry about that Charlene. We have reached out to you via email and sent the correct product out. Please let us know if we can help you with anything else! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“The products offered are inconsistent, and it's difficult to get your money's worth. I would be VERY cautious when purchasing products from this company. If it's a different provider other than Electronic Tobacconist, I would strongly hesitate to move forward with a purchase without preparing yourself for disappointment...”

Helpful Report

Posted 7 years ago

Hi, We always want to help with any questions and have a dedicated customer care team that are available on hello@electrictobacconist.com We have sent you a private email to make sure any issues were taken care of. Thanks again. Ellen, Customer Care

Posted 7 years ago

“I ordeeed my cartridges 9 days ago and they've been sitting somewhere for over a week no updates. Still have not received them.”

Helpful Report

Posted 8 years ago

Lisa, we were sorry there was an issue with USPS and as per our private email to you we made this was rectified. We hope you enjoy the cartridges and thank you for using Electric Tobacconist. Ellen - Customer Care, Electric Tobacconist

Posted 8 years ago

“Shipped to wrong address twice, customer service was no help”

Helpful Report

Posted 8 years ago

Hi Anthony, We did add a note after our conversation (about your computer auto-filling in your billing address). If you enter your university address as the shipping address, that's where it will ship to; we only ship to what the customer enters for shipping. But we'll try to keep an eye out and change it for you. Best regards, Ellen, Customer Care

Posted 8 years ago

Electric Tobacconist USA is rated 4.8 based on 35,466 reviews