Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,685 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This website - and the company behind it - needs a lot of work. First of all, there's no method for contacting the vendor. No online chat, no email address, and no telephone number to call. Secondly, there's a problem in the ordering system. I thought I'd ordered 4 items but paid for (and received) 8 items. I'm pretty handy with online storefronts and am 99% sure I got it right and they didn't. Third, the items I normally purchase are no longer available with no explanation about why those items were discontinued. Fourth - and most troubling to me - the product packaging has changed and again with notice or explanation. For products like this, that's unsettling. I liked shopping with Totally Wicked. I was comfortable with them for several years, but I don't like shopping with Electric Tobacconist (or any other vendor whom I cannot contact) and will not shop with them again.”

Helpful Report

Posted 6 years ago

Hi Kevin, We're sorry to hear that you may have experienced any issues with ordering on our website and we've reached out to you over email to clarify any problems that may have occurred. In addition, Totally Wicked has partnered with the Electric Tobacconist to be their sole retailer in the United States and any change to their products are decided and put into effect by Totally Wicked. We look forward to hearing back from you! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“Unprofessional customer service.”

Helpful Report

Posted 6 years ago

Hi, We will reach out to you upon receiving and processing your defective return. If there is anything else we can help you with, please reach out to our Help Desk and we will be more than happy to assist you with any issues or questions you may have. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Way too much hassel to buy online from this company. Buy local.”

Helpful Report

Posted 6 years ago

Hi William. We are very sorry to hear you were experiencing difficulties while shopping on our site. Please reach out to our Helpdesk with the issue you are encountering and we will be more than happy to assist you. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Product was delivered to another person by USPS. Contacted you guys to let you know and for help resolving this issue, but I never received a response.”

Helpful Report

Posted 6 years ago

Hi Samson, We are very sorry to hear you did not receive our reply to your ticket. We have reached out to you again through the email address associated with your account. We look forward to hearing back from you so we can rectify this situation for you. Best regards, Jeff Customer Care Electric Tobacconist.

Posted 6 years ago

“Disappointed in shipping prices..”

Helpful Report

Posted 6 years ago

Hi Juanita, We offer free shipping on all orders over $20 and a free upgrade to priority shipping on orders over $80. I can confirm you did receive free shipping on your order. Please always feel free to reach to us with any issues or questions you may have at electrictobacconist.com/help. Best regards, Jeff Customer Care Electric tobacconist.

Posted 6 years ago

“ordered 2 products. didnt like them. sent them back for refund. havent seen refund yet.”

Helpful Report

Posted 6 years ago

Hi Christopher, We have received and processed your return this weekend. Please allow 3-5 days for your refund to process. We hope this information helps and apologize for any inconvenience. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“I bought a boulder also the site it was broken and I kept on trying to contact them and no one answered back”

Helpful Report

Posted 6 years ago

Hi James! Our Customer Care team operates between the 9AM and 5PM throughout the week and reached out to you via your Help Desk ticket this morning. We look forward to hearing back from you to help resolve any issue you may be experiencing with your device. Sincerely, Todd Customer Care Electric Tobacconist

Posted 6 years ago

“I understand the no return policy. There should be a review of each case. I received unsuitable products.”

Helpful Report

Posted 6 years ago

Hi Michael, Unfortunately, as stated in our returns policy on our website, we cannot accept opened and used products in exchange for other products, refunds or in-store credit. We hope you understand that all items we carry are consumable and if a device is not faulty we cannot process a return. We've reached out to you via email with a discount code for your next purchase to help rectify this issue! Best Regards, Todd Customer Care Electric Tobacconist

Posted 6 years ago

“I’m writing this review, but knowing the people who work for customer service, I highly doubt that I’ll be acknowledged for my review. Customer service not only made me wait for weeks to “fix” the issue of my friend and I not receiving our packages, but as well didn’t even bother to refund us or at least send new packages after together losing a total of 100$ in product. I’m giving it a 2 because, regardless of the horrible customer service, it’s a decent website with lots of products. If it weren’t for the decency of the site, I would’ve given this review a 1, customer service is of no help in any way honestly. The whole situation upset me even more, because I’ve been a loyal customer to this site ever since I found it. It’s upsetting that they didn’t care enough to help out a customer who didn’t want to be out of 100$ for nothing and who has purchased so much prior; even after being completely dismissed, I still buy from this website. I still buy from here because there’s no where else good to buy it; if there was I’d hop right off this site, because I get irritated every time I think about that time where this website practically stole 100$ from me.”

Helpful Report

Posted 6 years ago

Hi Talia, We've made every effort to rectify this situation you've experienced and we are sincerely apologetic that we were unable to find a solution. We've supplied you with a discount code to help resolve your issue and, please, always feel free to reach out to us through our Help Desk and we will do absolutely everything within our means and policies to assist you. Sincerely, Todd Customer Care Electric Tobacconist

Posted 6 years ago

“My order seemed to have been lost in the mail and by instruction of the ET site I waited 10 days before reporting it to them. When I reported the situation, the rep was polite but informed me I had to wait another 15 days and contact them again if it doesn’t arrive. My address was verified as correct which makes me wonder how my package just dropped from the USPS tracking. Not pleased with the additional wait time considering I purchased a supply to hold me till my package arrives.”

Helpful Report

Posted 6 years ago

Hi, When orders are shipping outside of the United States we ask customers to wait at least 15 days before we can reship the package. It appears your order has arrived in Guam this morning and you should be receiving your package shortly. We apologize for the delay and hope this information helps. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“ET has been great for the better part of a year. Recently they haven't shipped my last 2 orders and I've lost over $100 in orders. It's been over a month since I got ripped off my first order and still no refund.”

Helpful Report

Posted 6 years ago

Hi, Unfortunately, your payment was declined during the checkout process and because of this, your order did not ship out. We have emailed you explaining why the payment was declined and how to prevent it from happening again. We hope this information helps and apologize for any inconvenience. Best regards, Jeff Customer Care Electric tobacconist.

Posted 6 years ago

“For the second time, my order was shipped to my billing address instead of my shipping address. I caught it the first time. Missed it this time...lost $30.00. Done with this company.”

Helpful Report

Posted 6 years ago

“NO,YOU DON'T RECTIFY ORDERS--AND YOU DON'T HAVE A NUMBER WHERE YOU CAN CALL AND TALK TO SOMEONE!!!!!!!!”

Helpful Report

Posted 6 years ago

Hi Alice, We're sorry to hear you experienced issues with one of your purchases. We've reached out to you via email to see if there is anything at all that we can do to help. We look forward to hearing from you and assisting you. Todd Customer Care Electric Tobacconist

Posted 6 years ago

“I’ve placed 2 orders. And neither have come the day I have been given as the delivery date. The first was 4 days past, the second order- we are on day 2 after the originally provided date.”

Helpful Report

Posted 6 years ago

Hi Dan, We are very sorry to hear your order did not arrive by the predicted delivery date. Please keep in mind standard shipping can take up to 5-7 business days to be delivered and the date you see on your tracking link is just an estimate. If you do not receive your order within 10 business days please reach out to our helpdesk and we can assist you further. www.electrictobacconist.com/help Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“I enjoy the product but find it completely unexceptionable that when I placed my order and paid for my purchase, it told me that I would have to wait two weeks for my order (which I have yet to receive). If I had known that it would take so long I would have paid the extra cost for faster shipping.”

Helpful Report

Posted 6 years ago

Hi Joseph, We are very sorry to hear you are experiencing a delay with receiving your order. We have reached out to through our Help Desk and will rectify this situation immediately. Please respond to our email and we can assist you further. Best regards, Jeff Customer Care Electric Tobacconist.

Posted 6 years ago

“I had a problem with some of the Solo refills. Many of them that I have purchased over the last several months have been defective. These are expensive refills and I didn’t complain until now. I recently tried to contact the company to get a replacement or my money back. I didn’t get a number but an opportunity to leave a email. It’s been days and I still have not heard from them.”

Helpful Report

Posted 6 years ago

Hi Nancy, We are very sorry to hear you did not receive our response to your ticket. We have reached out to you again from our HelpDesk. Please check your spam/junk folder to ensure you received our email! Best regards, Jeff Customer Care Electric Tobacconist.

Posted 6 years ago

“Very slow site”

Helpful Report

Posted 7 years ago

Hi, We are very sorry to hear you were experiencing slowdowns with our site, we apologize for the inconvenience this may have caused. Please always feel free to reach out to our helpdesk with any issues or questions you may have at www.electrictobacconist.com/help. Best regards, Jeff Customer Care Electric Tobacconist

Posted 7 years ago

“I'm new to this needed some help too bad this website wasn't accommodating. I will just say if you know what you're doing you might get a good deal but if you don't don't ask questions because you won't get answers. They responded to my question with a link to a page I looked at for over 10 minutes trying to figure out what I want. I know what I want now a better website”

Helpful Report

Posted 7 years ago

“I was supposed to receive nicotine free liquid menthol but did not! Have not been able to try it yet!”

Helpful Report

Posted 7 years ago

Hi Carol! We are sorry to here you did not receive the products you ordered and we've reached out to you via email to help rectify this issue. Our Customer Care department is here around the clock to help with issues like these and we hope to see your reply soon so we can rectify this issue. Todd Customer Care Electric Tobacconist

Posted 7 years ago

“Not too happy with my purchase of the iJoy Pole. Under the product listing, it specified that this vape accepted salt nicotine (which I also purchased with this order). Later, I was told by owners of a local vape store that this type of vape pen does not do well with nicotine salts (especially with coils at 1.0ohm). I verified this information online using other sources as well. I will likely not purchase from this website again due to the inaccurate information being presented.”

Helpful Report

Posted 7 years ago

Hi Samson! We are sorry to hear you did not enjoy your experience with the iJoy Pole device. If the device was defective, please, feel free to contact us via the HelpDesk on our website and we can resolve the issue. If the device just wasn't what you were looking for we have a wide range of pod mod devices that fit everyone. We recommend taking a look at them and seeing if there is a better fit for your needs: electrictobacconist.com/pod-mods-c51 We hope this helps! Todd Customer Care Electric Tobacconist

Posted 7 years ago

Electric Tobacconist USA is rated 4.8 based on 35,685 reviews