Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,466 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Web site is terrible.”

Helpful Report

Posted 5 years ago

Hello! We work hard to have one of the best, easiest platforms to work with for all of our customers. We're certainly not perfect, though (yet!), and we'd love your feedback on how to be better. Just email us at the link below, and you'll be surprised at how hard we work to improve! https://help.electrictobacconist.com/support/tickets/new Thanks! ET Customer Care

Posted 5 years ago

“Send a email a few days ago with no response. I received a box (lose disposables) that have to short of a life. I buy these all the time from other companies and there was minimal battery life.”

Helpful Report

Posted 5 years ago

Hi Judi! Apologies for the delay. We're searching for your email but can't find it. We always answer emails same-day (considering our hours are 9-5 MT). We're happy to help with any issue you're having, though. We'll send you an email through our helpdesk (hello@electrictobacconist.com) to solve your issue ASAP. Looking forward to solving this! ET Customer Care

Posted 5 years ago

“I bought 2 Of them and one never worked and the other just burned up in the same day! And I can’t exchange or get a refund.”

Helpful Report

Posted 5 years ago

Hi Zachery, We're sorry to hear you are having these issues. We would love to help you right this situation, you can submit a ticket at the link below and we can get you taken care of, we look forward to hearing from you. https://help.electrictobacconist.com/support/tickets/new

Posted 5 years ago

“Only two online stores have I enjoyed. but, ElectricTobaccoist are reallreshipy speedy getting my order out the same I could brag on their customerservice all day long, beacuse one order never made it out of Colorado. They reshipped it priority mail for free. I messaged then on a saturday and received my package the following monday... ONE MORE Then I'll leave you all alone. Prices on juice are the best on the net. I wish you kept more RTA's in stock but thats minorl. I ordered 4 bottles of juice Wed Evening (I'm in BFE in SWVA) well, I got my order today.!!!!!!! No special shipping or anything.. This company is the best I"ve dealt with More so than my local shops. My apologies for poor punctuation and grammar. My keyboard sometimes lets me hit the mouseaccidently and it types wherever. 6 out of 5 everytime I've ordered.. Superb.. Thanks to everyone who makes the electrictobaconist”

Helpful Report

Posted 5 years ago

“I tried several times to make a purchase, and on checkout, there continued to be a charge for the "free" unit...this is poor response to your own advertising! Mike Ford”

Helpful Report

Posted 5 years ago

Hi Mike, When we have promotions you will see where the discount is applied just above the total as a negative amount. We are sorry you experienced a difficult checkout. If you contact our Help Desk we will be happy to walk you through this! https://help.electrictobacconist.com/support/tickets/new -Electric Tobacconist Customer Care

Posted 5 years ago

“This was my first time ordering from Electronic Tobacconist, I received the wrong order in the mail and although the shipping was fast I’m disappointed and out $13. Not a good first impression.”

Helpful Report

Posted 5 years ago

Good afternoon, We are so sorry to hear you received the wrong product! I had a chance to research your account and it looks like our team sent you the correct coils free of charge yesterday. Should you have any further concerns please feel free to contact our Help Desk: https://help.electrictobacconist.com/support/tickets/new -Electric Tobacconist Customer Care

Posted 5 years ago

“Website glitched on payment three times.”

Helpful Report

Posted 5 years ago

Good morning, We hate to hear this. Our website processes thousands of orders daily and we rarely see issues, however we apologize for your negative experience. I realize this post is anonymous but have you reached out to our Help Desk to get assistance? They are always more than happy to help and terrific at solving problems! https://help.electrictobacconist.com/support/tickets/new -Electric Tobacconist

Posted 5 years ago

“I still have not received my orde they are being very complicated”

Helpful Report

Posted 5 years ago

Hi Eliza, We are very sorry to hear you have not received your package. I can confirm your order shipped out via USPS the day you placed it but unfortunately it did not end up in your hands. I see that you have been in correspondence with our Customer Care team about this issue and I can assure you they take great care of you. -Electric Tobacconist

Posted 5 years ago

“I'm not sure how much of this falls on them, but in my 4 orders, I have yet to receive a single one on time. My current order was placed 5 days ago and as of now the status reads: Shipment Received, Package Acceptance Pending BOULDER, CO 80301. Is my order being delivered via horseback? They seem to offer a quality product for a good price, but if my orders consistently come 2-5 days later then expected and I have to spend that savings purchasing a box of carts from the local gas station whats the point? I've always received the correct order, and the vape juice has always been great. Maybe a slightly higher score is in order but having items take twice the expected time to show up really blows.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback. We have some of the fastest (if not the fastest) shipping in the industry but unfortunately sometimes orders can be delayed through USPS due to holidays, weather, etc. I can confirm your order was dispatched the next business day from when you placed it. Should you ever have concerns about tracking your order please contact our Help Desk, they are more than happy to provide you with all the details! -Electric Tobacconist Customer Care

Posted 5 years ago

“Both bottles of e cig juice that I ordered a week ago have an expiration date of 12/2020. I did not think that I would be given expired products, which is a shame because last time I ordered the same product it was not expired and tasted much better”

Helpful Report

Posted 5 years ago

Hello, Someone form our Customer Care team will contact you today! -Electric Tobacconist

Posted 5 years ago

“Normally I would give 5 stars but this last order was disappointing. I received it quickly but out of the 5 refills I ordered for Solo Menthol refills 2 of them had empty cartridges. Not a happy customer at this time.”

Helpful Report

Posted 5 years ago

Hi Kathy, We are very sorry to hear this and someone from our Customer Care team will reach out immediately. -Electric Tobacconist

Posted 5 years ago

“My pods that I just received from you guys for my nova, came with 3 in the pack and I'm already on my 3rd pod and I just got them Monday, because the first two, both taste as if they are bad and taste burnt but the 3rd one is fine. So I just didnt understand is all.”

Helpful Report

Posted 5 years ago

Hi Jaleesa, We are very sorry to hear that your order took longer than usual. We have extremely fast shipping, but please keep in mind that any predicted delivery dates on our site or on the USPS tracking site are estimated delivery dates and in no way guaranteed. As well, it is peak holiday shipping time. Should you ever have any concerns about your shipping or help to track your order please feel free to contact our Help Desk at any time. https://help.electrictobacconist.com/support/home -Electric Tobacconist Customer care

Posted 5 years ago

“Ordered PHIX pods supposedly with free battery. No Free battery. Pods are no good without battery. BEWARE!”

Helpful Report

Posted 5 years ago

Hi Andrew, We love giving great products to our customers! With this promotion, as stated on the website, you needed to add the battery of your choice to the cart during check out. As well, you purchased 1 pod and the promotion requirement is 3. We're sorry for any confusion and put Customer Care team will reach out to you today!

Posted 5 years ago

“I paid extra, again, for priority shipping and my order did not get here in the 4 days as promised.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback. We take pride in our expeditious shipping and have some of the fastest in the industry. USPS Priority Mail usually takes 3-4 business days, however please keep in mind that any predicted delivery dates on our site or on the USPS tracking site are estimated delivery dates and in no way guaranteed. Should you ever have any questions or concerns please feel free to contact our Help Desk at any time! -Electric Tobacconist Customer Care

Posted 5 years ago

“sad to hear you will know longer carry Njoy!”

Helpful Report

Posted 5 years ago

So are we! NJOY has elected to sell their products strictly on their own website. Because of this, we will no longer be carrying their line of products going forward. It is our hope that we will carry NJOY products again in the future. We appreciate the feedback! -Electric Tobacconist Customer Care

Posted 5 years ago

“The only reason I'm giving a poor rating is because of the fact that I can't talk to a real person. I'm not the grearest on the computer and many if not most the products on the website I don't have a clue as to what they are. I can order the E-liquid that I use with no issues but it would really be to able to speak with someone on the phone to receive better anwsers to the questions that I have.”

Helpful Report

Posted 5 years ago

Hi Alex, Thank you for the feedback! We do not run a phone support or advice line, we need to be able to log all issues via email so we can keep complete records of everything. Our Customer Care team is excellent and extremely helpful via email. Sorry for any inconvenience, however this ties in with our compliance and insurance standards. -Electric Tobacconist Customer Care

Posted 5 years ago

“At first it was great then had to wait 2 days to place my order so they could verify my government issued id along with my ss# all a bit extreme to buy vape products!! Then it went decent got my order in 2 days. Open it very very excited to find out that it was missing 2 off my extra pods I'd paid for that go to my new sorin air. Then I fill my ood with what's supposed to be sweet fruity cereal milk vape and oh ewww it's cinnamon almost a cinnamon cereal it's not horrible but definitely not what the their webpage states that it is nor is it whay I wanted. So basically was left with an overall unsatisfied experience!!! Not to mention the Sorin air I bought has a huge scratch/ gouge out of the middle of it. Isn't that nice hey man check out my new sorin oh Don't mind that it looks like it was thrown down the stairs it's how I got it brand-new! :( other experiences with them were amazing just not this time”

Helpful Report

Posted 5 years ago

Hi Jailee, Electric Tobacconist abides by all federal, state and local laws. All orders placed on our site are age verified as part of the checkout process. If credit card or billing address verification is unable to match website users to our third party database, we ask to see a copy of that person's identification. If proper identification is not provided, we do not accept the order. We are very sorry you were having issues with your product! Our Customer Care team will reach out to you today in order to discuss a resolution.

Posted 5 years ago

“My last order took eight days to get here. I'm not happy that you don't carry the tanks that are compatible with the batteries that I have. I don't like that you can't talk to someone directly, and you have to wait for an email answer, and it's usually half an answer.”

Helpful Report

Posted 5 years ago

Hi Valerie, We appreciate your concern. Unfortunately we do not run a phone support or advice line. We need to be able to log all issues via email so we can keep complete records of everything. We take a lot of pride in our expeditious shipping and I see that your order was delivered in 4 days. If you would prefer a quicker route we also offer Priority Express! Regarding your tanks, I have brought your concern to our Procurement department and always appreciate this type of feedback! Should you have any issues in the future please feel free to reach out to our Help Desk at any time! https://help.electrictobacconist.com/support/home -Electric Tobacconist Customer Care

Posted 5 years ago

“To place an order on your website I had to use my credit card only, it would not let me use my credit/debt card. I used 2 different debt cards and it would not accept them. On my 3rd try I had to use my credit card. I went through that time, but is a pain in the behind because I would rather use my debt card.”

Helpful Report

Posted 5 years ago

Hello, We appreciate this feedback! We are more than happy to take debt cards as a payment. I had a chance to look at your account history and it seems the issue was on your bank's side, which was declining the attempted debit card orders for a reason we cannot see. If you'd like to discuss the issue further please feel free to reach out to our Help Desk at any time! https://help.electrictobacconist.com/support/home -Electric Tobacconist Customer care

Posted 5 years ago

“I ordered on Wednesday and it’s Tuesday and I haven’t received my order. I haven’t received either the regular mail order or the two day order. Plus I’ve seen the Vuse Solo cartridges for $7.99 as opposed to $8.99 on this website.”

Helpful Report

Posted 5 years ago

Hi Mitchell, Thank you for reaching out! We are in the process of looking at your account and will contact you privately today. -Electric Tobacconist Customer Care

Posted 5 years ago

Electric Tobacconist USA is rated 4.8 based on 35,466 reviews