Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,465 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just put in a fairly large order Received it and half of the disposable vapes did not work Called spoke to 2 very nice gentleman and told they put in an order Not heard anything back”

Helpful Report

Posted 1 week ago

Hi Jennifer, thank you for taking the time to leave us a review. We're sorry to hear you've experienced issues with your disposable vapes. Please note that we do not offer phone support for these types of queries. We kindly ask that you reach out to us through the Help Desk on our website, where a member of our team will be happy to assist you further. Best Regards - ET Team

Posted 1 week ago

“Product as advertised. Shipping is very slow.”

Helpful Report

Posted 1 week ago

Hello, thank you for taking the time to share your feedback. We're pleased to hear you were happy with your product; however, we're sorry you found our shipping to be slower than expected. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding. Best Regards - ET Team

Posted 1 week ago

“they need to change their shippers...”

Helpful Report

Posted 1 week ago

Hi Karen, thank you for taking the time to share your feedback. We're sorry to hear the delivery carrier didn’t meet your expectations. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding. Best Regards - ET Team

Posted 1 week ago

“I still have not received my feb 20th order”

Helpful Report

Posted 1 month ago

Hi Tammy, thank you for taking the time to leave us a review. We’re sorry to hear that your order has not yet arrived. While our orders typically arrive within 10 business days, occasional delays can occur. Your tracking information confirms that your order has reached the final mile carrier, meaning it should be with you very soon. We truly appreciate your patience and if you need further information or assistance, please don’t hesitate to reach out. Best Regards - ET Team

Posted 1 month ago

“I received my order undamaged and complete. My only complaint is your shipper! They rarely update order tracking and don't send notifications for delivery. They offer no flexibility in their delivery times, they deliver only when they want to deliver. This can be difficult based on the required signature!”

Helpful Report

Posted 2 months ago

Hi Ronald, thank you for taking the time to share your feedback. We're glad to hear that your order arrived safely. We understand your concerns regarding the tracking updates and how this may cause an inconvenience. This is due to the PACT Act which no longer allows us to send with USPS; FedEx, UPS, or DHL, and we now rely on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding. Best Regards - ET Team

Posted 2 months ago

“Delivery is a challange.”

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Posted 2 months ago

“Inconvenient adult signature. Last time info when they will arrive.”

Helpful Report

Posted 2 months ago

Hello, thanks for taking the time to leave us a review. We’re sorry to hear about this. In compliance with the PACT Act, all orders must be shipped with an adult signature required as well as a valid ID upon delivery. It's also no longer possible to ship with USPS; FedEx, UPS, or DHL, and we now rely on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding and if you have any further questions please reach out to us. Best Regards - ET Team

Posted 2 months ago

“On my blu nation rewards I have 11701 points and no one will show me how to apply those points when I buy from Electric Tobacconist. I spent $3000 last year and can't use my points. I cashed a bunch of them in for $5 couponds but no store would take them. What's up with all that? Can someone help me redeem my points toward my next ($300) order? God bless”

Helpful Report

Posted 3 months ago

Hi Robert, thanks for taking the time to leave us a review. We are not associated with the bluNation rewards program; this service is directly run by blu. The points/coupons are intended to be redeemed during the checkout process on the bluNation Marketplace website only. Unfortunately, due to circumstances beyond their control, the service is currently unavailable and they're actively working on solutions to bring back the bluNation Marketplace. For further information, we'd recommend getting in touch with blu directly. Best Regards - ET Team

Posted 3 months ago

“Tell the shipping person that they must wait until 3:00 PM to make sure I will be at home. The order for me I just ordered on Jan. 4th tell the shipping person I won't be home until 3:00 PM. #ETUSA3772386-957”

Helpful Report

Posted 3 months ago

Hi Eric, thanks for taking the time to leave us a review. If you require assistance with a delivery in the future please, contact us directly through the Help Desk on our website. This will allow us to assist you more efficiently. We’re glad to see that your order has been successfully delivered. Best Regards - ET Team

Posted 2 months ago

“Your Products take forever to recieve, I found another place that delivers by mail and their came within days. Highly upset how long yours took to get. The product its self was as expected.”

Helpful Report

Posted 3 months ago

Hello, thank you for your review. We regret that your order took longer than expected to arrive. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. Unfortunately, it’s likely that some other online retailers are not correctly following these restrictions. For added assurance, we also include a 40-day Package Protection guarantee with all our orders. We appreciate your patience and understanding, and if you need any further assistance, please don’t hesitate to contact us. Best Regards - ET Team

Posted 2 months ago

“The biggest complaint I have is the shipping/delivery company used. Very unreliable in my opinion. Supposedly no signature required but the tracking info indicates a attempt was made to deliver but no one available to sign. We were home on the date and time indicated. Suggest you use a more reliable service such as UPS, Fedex or the mail service.”

Helpful Report

Posted 4 months ago

Hi James, thanks for taking the time to leave us a review. We’re sorry to hear about the issue you experienced with the delivery service. Please be advised that all our orders are dispatched with a signature requirement upon delivery. Due to the PACT Act, we can no longer ship with USPS; FedEx, UPS, or DHL, and we are now reliant on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding and if you have any further questions reach out to us. Best Regards - ET Team

Posted 2 months ago

“Too long to ship… omg!!!!”

Helpful Report

Posted 4 months ago

Hi Sharon, thank you for taking the time to share your feedback. Upon reviewing our system, we can confirm that your order was dispatched on the same working day and delivered within the standard shipping timeframe of ten working days. If you have any further questions or require assistance, please don’t hesitate to reach out. Best Regards - ET Team

Posted 2 months ago

“Slow delievery”

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Posted 4 months ago

“Quick to respond and was resolved very quickly”

Helpful Report

Posted 5 months ago

“It is very difficult to get a good draw on this.”

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Posted 5 months ago

“website has gotten hard to navegate”

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Posted 6 months ago

“You used to ship to Columbus Ne. Now I have to have the order shipped to Sioux City IA which is very inconvenient, but I still want the product.”

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Posted 7 months ago

“Product is fine but shipping took well over 25 days”

Helpful Report

Posted 9 months ago

“Shipping was excruciatingly slow, but the package did finally arrive. All items were packaged well and arrived in excellent condition.”

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Posted 10 months ago

“Still waiting to be delivered”

Helpful Report

Posted 11 months ago

Hi Thomas, we've just come across your review and we're sorry you didn't appear to receive your order. Upon checking your tracking we can confirm your order - ETUSA3700997-067 was delivered on Thursday, April 18th. We recommend checking with household members or neighbors who may have accepted the delivery. Should you still be unable to locate the package, please reach out to our team via the Help Desk for further assistance. Best Regards - ET Team

Posted 11 months ago

Electric Tobacconist USA is rated 4.8 based on 35,465 reviews