Name: Etsy
Rating: 2.16

“This site is full of replica, fake, counterfeit products yet they are trying to keep the integrity of their website? Suspending seller accounts for selling those items, yet there are thousands more selling the EXACT same thing and yet they are still allowed to operate? Etsys policy rules should be applied to everyone and not just target sellers. Its BS”

Helpful Report

Posted 4 years ago

“bought several items at this store - quite attractive items, but the worse company to communicate, is almost impossible to reach customer service. They don't verify sellers at all... from six items bought only received 1 in 20 days. no answers from the rest and want of them appears a no longer existing store. pfffttt”

Helpful Report

Posted 4 years ago

“I was a seller. Etsy customers lie about products received and Etsy forces the refund then the buyer has no obligation to return the item. If you try to get help, etsy will give you the run around. If I didn't know how damaging it is to sellers, I would go buy a lot of stuff and then lie and say the seller sent the wrong item, get a refund and never return the item. Etsy encourages this behavior. Etsy sucks!”

Helpful Report

Posted 4 years ago

“So, I ordered an item from this website and when it hasn't arrived (after a month) I opened the dispute on their website but they just pointed me to PayPal (dispute still open). What's even worse they closed my dispute on their website before the dispute on PayPal was over and prevented me from pursuing this matter any further. On my emails they would just reply "how sorry they are, but can offer me a 50$ voucher on my next purchase". So all together they ripped me of for 200$ but offered me 50 back. What a nerv. Customer service 0 points. Never again ordering from these amateurs.”

Helpful Report

Posted 4 years ago

“So, I ordered an item from this website and when it hasn't arrived (after a month) I opened the dispute on their website but they just pointed me to PayPal (dispute still open). What's even worse they closed my dispute on their website before the dispute on PayPal was over and prevented me from pursuing this matter any further. On my emails they would just reply "how sorry they are, but can offer me a 50$ voucher on my next purchase". So all together they ripped me of for 200$ but offered me 50 back. What a nerv. Customer service 0 points. Never again ordering from these amateurs.”

Helpful Report

Posted 4 years ago

“Tried to buy a knit cap with a slogan ("Stop the Steal") but looks like Etsy doesn't believe in free speech bc it banned this item. Good-bye, Etsy! Will shop elsewhere.”

Helpful Report

Posted 4 years ago

“I started selling items on etsy for extra money this holiday season. I try to make my prices reasonable for people because the unemployment rate is at an all time high and unlike most things on etsy, I wanted to make the prices affordable to everyone but still make a good profit. Etsy has so many hidden fees that are difficult to find in the fine print. Etsy made me feel robbed and now the most profit I can make because of the amount of fees deducted is $0.05. How is that possible when before these hidden fees were deducted, I could have potentially had a $15 profit. I am deleting etsy as soon as I ship this item now that etsy has put me in the negative profit wise. Never trust etsy. Start a Facebook page first. If I didn't catch this early enough, I would have got lawyers involved.”

Helpful Report

Posted 4 years ago

“I started selling items on etsy for extra money this holiday season. I try to make my prices reasonable for people because the unemployment rate is at an all time high and unlike most things on etsy, I wanted to make the prices affordable to everyone but still make a good profit. Etsy has so many hidden fees that are difficult to find in the fine print. Etsy made me feel robbed and now the most profit I can make because of the amount of fees deducted is $0.05. How is that possible when before these hidden fees were deducted, I could have potentially had a $15 profit. I am deleting etsy as soon as I ship this item now that etsy has put me in the negative profit wise. Never trust etsy. Start a Facebook page first. If I didn't catch this early enough, I would have got lawyers involved.”

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Posted 4 years ago

“Seller was nice but Etsy overcharged me and 0 help from customer service. Not again”

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Posted 4 years ago

“Bad,Bad, Bad experience,payed for my order,the seller did not no anything about this order.Helpdesk(only chat) no telephone(!)contact useless,promisses,promisses,but to cut a (very long)story short,my money is gone ,so one good advice NEVER order anything at ETSY!”

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Posted 4 years ago

“Never received my Sneakers!!! 😩😩😩 Not buying from again!”

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Posted 4 years ago

“Thousands of Chinese manufacturers allowed to sell prohibited items?!?!?! I list a grinder and get reprimanded - suspended with one sale?! Total discrimination on ETSY. They allow huge sellers/manufacturers to sell every type of drug paraphernalia you could imaging. Thousands of pages, some of these sellers have thousands of sales each - but Etsy allows them because of the $$$$ they make from them. Always screwing the small home-based business - that is the ETSY way.”

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Posted 4 years ago

“Scam alert!!!! Etsy and driving desires took payment never delivered. Refuse to refund or follow up on purchase postage or delivery SCAM!!!!!”

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Posted 4 years ago

“See fake name brands like Nike mask adidas mask , gucci mask and poor quality , high in price”

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Posted 4 years ago

“now that I can write a review since the website wouldn't let me. I bought a music box for my now ex back in Christmas. the craft of the box was good but there are whole in the lid that the merchant could of filled with wood putty. the sound quality was garbage, they used a sound card like the ones in birthday cards not the metal cylinder. I emailed her for a refund and she replied no refunds sorry. The item was expensive to and for the quality it's pretty crappy.”

Helpful Report

Posted 4 years ago

“This review is to MJ owner of MJs4848, Now that I can write a review for this person because the website wouldn't let me. I bought a music box for my now ex back in Christmas. When I got the music box the craft was good but there were holes in the lid that they could of filled with wood putty but left them, that's hack work right there. The music device that they put in there wasn't what you usually see in a music box no metal cylinder. It was just a crappy sound card that she save it on to. The same thing you find in those birthday cards that make music. I emailed her and she said sorry no refunds even though her page said refunds.”

Helpful Report

Posted 4 years ago

“Love etsy. Always had brilliant things from there. Always been very happy with what we have received and it's always been quick to arrive.”

Helpful Report

Posted 4 years ago

“People might not aware that purchasing goods from scammer is to support bad business therefore can bring bad luck to home. Here is how we suffered from an Etsy cheating scammer MaljiArts: (1) In early August, the Etsy seller MaljiArts took our order of a customized carving of sandalwood item for US$900 that shipping in 25 days, with US$500 deposit and balance of US$400 payable before shipping the item. But MaljiArts never worked on this order seriously; (2) MaljiArts made us work very hard for two months to teach him how to correct all his negligent mistakes by describing the meanings of our design. Until On 30th September, MaljiArts suddenly stopped replying to our messages. (3) We reported this problem to Etsy Chat staff because we could not reach MaljiArts. Thereafter, an Etsy support staff informed us that he has contacted MaljiArts and MaljiArts suddenly messaged us to ask a question of the item's design detail. (4) The Etsy support staff also advise us to "keeping a strong line of communication with the seller in regards to this order" after reading our message conversations with MaljiArts during the two months of teaching the seller. Therefore, we asked MaljiArts to set up a proper selling listing (Etsy staff told us that MaljiArts did not do so when requested the US$500 deposit) for us to pay the balance of US$400 and to ship the item after one week. In fact, the entire carving of the item should have been completed in about a week). (5) On October 7th, 2020, MaljiArts suddenly "closed" our order and told us and the Etsy support staff, that they won't sell the item and would "refund" us our US$500 deposit the same day (. (6) We have to follow MaljiArts' instruction to request the US$500 refund via PayPal, but MaljiArts canceled our request by giving us a different PayPal email account. We immediately used the new PayPal account that given by MaljiArts to send the refund request again, MaljiArts still playing trick with PayPal but do not pay the money (today is October 15th). Furthermore, (7) In the meantime, MaljiArts made a listing to sell the near completed order of our design. We only realised at this point in time that MaljiArts is not only a scammer but also a thief, they stole our design and even used our explanation as their Etsy listing description.(8) Since we continually reported to the Etsy that MaljiArts still don't pay their initiated "refund" of the US$500, MaljiArts sent us and the Etsy support staff, their chat screenshot with PayPal, to tell us that Maljiarts DO NOT have money in their PayPal account to pay their US$500 refund to us. Therefore, the refund is not paid because MaljiArts asked PayPal to use PayPal's money to pay the US$500 refund and book it as a "negative amount" to MaljiArts' PayPal account. MaljiArts have said to everyone that: now it is PayPal's responsibility to pay the US$500 to us, that it has nothing to do with MaljiArts' anymore. What a completely professional scam! It is far beyond our imagination that this can happen on Etsy's selling platform with Etsy's support. We are telling this horrible experience in this review and other review platform regarding Etsy. Now, we paid this Etsy seller MaljiArts US$500 and worked extremely hard for two months to teach MalljiArts for them to steal our original design work. Etsy wanted to use $50 gift card as the solution for this problem, and PayPal informed us that: "M AND R HANDICRAFTS (MaljiArts' PayPal account) has made a partial refund offer for $50.00 USD. We encourage you to respond to M AND R HANDICRAFTS as soon as possible to resolve your issue.....If you're unable to resolve this issue with the seller, you or the seller can escalate it to a PayPal claim before 27 October 2020. Otherwise, this case will be automatically closed on 27 October 2020. Once a case has been closed, it can't be reopened or escalated to a PayPal claim". We informed Etsy that we do not take Etsy's $50 gift card and refused MaljiArts' partial $50 refund offer. Therefore our refund request is still handling by PayPal.”

Helpful Report

Posted 4 years ago

“Your reviews are not real. Same lady made same review word for word over 2000 tim es s according to your review info.”

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Etsy Reviews