Etsy Reviews

Name: Etsy
Rating: 2.16

2.2 Rating 626 Reviews

28 %

of reviewers recommend Etsy

Company Reviews

Questions

Metrics

2.2

Based on 626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Etsy made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was sent to a different address then my shipping and billing address when I contacted the shop owner was not helpful said it wasn't her fault and after many attempts to reach esty customer service I just got dead ends would let go to place to file a report so I m out the money and the item which was supposed to be a gift will never order from esty again they don't care about their customers”

Helpful Report

Posted 4 years ago

“I had to wait for a long time for my order but it was worth the wait my boy and girl statue are awesome I love it thank you Patrick got it today”

Helpful Report

Posted 4 years ago

“My account is still suspended without a reason or any emails explaining why. This seems to be a widespread issue. A simple google search will show many people with this confusing issue. I’ve checked my junk mail. Nothing. I haven’t done anything to be suspended. I’ve reached out to Etsy multiple times to resolve the issue to no avail. I’m honestly disappointed. I was very excited to plan our wedding using Etsy small business vendors. I really wanted to support your company. Wanting to support your company set back wedding planning. I had everything that we wanted to purchase ready and planned. I had to start over finding new vendors outside of Etsy. I think the small business owners would be disappointed to know that potential customers are being blocked from purchasing on Etsy. Especially in the midst of an economic crisis that’s effecting small business owners the most. It’s also bad business to block potential business and go weeks without responding to customers who are seeking out assistance in supporting your platform. It’s hard to feel valued by a company who neglects their customers and business owners who trust you with a large part of their livelihoods. I’ve read on multiple message boards that this issue is happening without cause to a large number of customers and business owners. The common theme is that Etsy never responded. Some business owners stated they lost sales because of the lack of responsiveness. Getting in contact with Etsy is pretty impossible. Bad business.”

Helpful Report

Posted 4 years ago

“Lovely!! Greta prices for great things. So unique!! Love my buys from here!!”

Helpful Report

Posted 4 years ago

“Etsy hacked my mother's credit card for a fictitious charge of $62 and then hacked it again for a "GW2" charge of $1, which USSA credit card informed us was a well-known Etsy fraudulent credit card scam meant to hack information and continue fictitious charges. The $1 was on the statement listed as a "catalogue." My mother had to have the charges blocked and an entirely new credit card number issued to her over this. BUYER BEWARE STAY AWAY from Etsy!!”

Helpful Report

Posted 4 years ago

“My mother's credit card was hacked due to Etsy fictitious charges. An unknown $62 and the credit card had to block the charge and issue her a whole new card. On top of that, they charged her another $1 "GW2," which the credit card company (USAA) reported to us was a known Etsy fraudulent credit card scam practice. The $1 was listed on the account as a charge for a "catalogue" we never ordered! Etsy is trash! A bunch of scammers- BUYER BEWARE Stay AWAY!!!”

Helpful Report

Posted 4 years ago

“Etsy is getting this 1 star review for not following their own policies. As a shop owner, reviews about 3rd parties are supposed to be removed yet they have not taken down multiple reviews that are solely due to the USPS's slow shipping service which is exactly what a 3rd party is. I hope this company goes bankrupt.”

Helpful Report

Posted 4 years ago

“I've started selling on Etsy 2 weeks ago. For the first 10 days, my shop was not visible to anyone else, and I had already paid $20 to Etsy. I sent Etsy an email, and they took 7 days to reply. After 2 days of being able to sell, my account was blocked without any reason. I decided then to close my shop. I paid my balance, and I sent Etsy an email asking then to close my account. After 2 days without a reply, they didn't delete the account, then they unblocked it without my consent and started running ads. They stole $37 from me while I was sleeping. Because of the ads that I didn't want, as I had asked for my account to be deleted, I got one sale that I won't fulfill. I am unable to cancel the order, as they want me to pay for it. The customer service is terrible, they ignore you and treat you badly. I won't give Etsy one more cent. Don't sell on Etsy, you will have zero support from them. T Terrible company. I am sure they will go out of business soon, it's impossible to treat your customers this bad and get away with it.”

Helpful Report

Posted 4 years ago

“Etsy has 2027 listings for WEED PIPES on their website, when I posted a hand-made ceremonial native pipe - they took my posting down and said it was an infringement on their regulations regarding cannabis?!?!? WTH. LOL - weed pipes are okay, along with papers, blunts, one hitters,paraphenelia etc..... but DO NOT list a ceremonial pipe otherwise you are reprimanded and threatened by Etsy to take down your entire store. Absolutely disgraceful. No customer service either - No email or contact phone number in Canada. You can pay for customer service - otherwise there is none. This company is outrageous.”

Etsy 1 star review on 9th September 2020

Helpful Report

Posted 4 years ago

“I have not received 🍫Zoe Renee Villarreal’s pencil case. Please let me know if it has been mailed. Thank you”

Helpful Report

Posted 4 years ago

“Dear Etsy, I took you 5 months to inform me that you do not deliver to South Africa. PATHETIC.”

Helpful Report

Posted 4 years ago

“I ordered a face mask from, You So Crazy Fashion, through Etsy, I was VERY pleased! The quality is excellent, and delivery was quick.”

Helpful Report

Posted 4 years ago

“I ordered a pregnancy album that costed around 48 euros. To this value, 24 euros of shipping were added, as the package was coming from USA to Belgium. Today, to receive this package, I had to pay more 28 euros, because of "customs fees". I wonder then if the shipping fees were only for the cardboard package. If yes, it's quite expansive... Almost 100 euros for an album that costs 48€, it's quite ridiculous. Mainly because the album doesn't really value the 50€... I fear I won't use this service again, neither I will recommend it to anyone.”

Helpful Report

Posted 4 years ago

“Etsy never delivered herbs that i ordered and they denied my request for a refund ; if you have money to lose shop with etsy if not be very careful.”

Helpful Report

Posted 4 years ago

“Wonderful vendors in rug hooking and weaving . . .”

Helpful Report

Posted 4 years ago

“My order was handled efficiently from start to finish. I ordered NFL masks for me in PA and daughter in CA. Four different teams for family favorites. No shipping charges. Snail mail arrived in a reasonable amount of time. I would order from Eric again.”

Helpful Report

Posted 4 years ago

“I was recently scammed on etsy. I bought african basket/hats that ran about $200 from a shop called VungDecoration. I never received the item and the seller removed themself as a seller from etsy.com so there is not way for me to contact them. I will never order from etsy.com again. Etsy.com does not provide a way for you to get your money back. Do not order off of etsy.com! Buy from a reputable site that will take care of you if their sellers do not send you your item. etsy.com is a joke!”

Helpful Report

Posted 4 years ago

“Avoid I was a seller on this scam site and make a few sales but had to cancel the orders as etsy took the money from my customers but 3 weeks later had not cleared the money to me..it seems to be a popular trick they play on sellers”

Helpful Report

Posted 4 years ago

“Reviews on sellers and products on Etsy are a scam and Etsy is the biggest scam of all! Bought face masks from "Tati Tom", 100% satisfaction money back guarantee. LOL! Can't contact Tati, no 24/7 help line advertised by Etsy, no email help from Etsy. They're ALL A SCAM!!! Just threw money away. Buy from a reputable company. Etsy has terrible reviews. Too late, too little.”

Helpful Report

Posted 4 years ago

“All prices are in pounds and I can't seem to change that to US dollars, which they tell me is the default setting on Etsy. The instructions for changing to US dollars make me just want to quit and go to Amazon, which is what I am going to do now. If you don't make it easy for shoppers, we will leave pretty quickly. Bye Etsy”

Helpful Report

Posted 4 years ago

Etsy is rated 2.2 based on 626 reviews