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Etsy Reviews

2.2 Rating 623 Reviews
28 %
of reviewers recommend Etsy
2.2
Based on 623 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
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Etsy 1 star review on 25th January 2025
Anonymous
Etsy 2 star review on 21st January 2025
Evelyn
Etsy 1 star review on 18th October 2024
Alex N
Etsy 1 star review on 17th April 2024
A M
Etsy 1 star review on 7th March 2024
Mischa Pearson
Etsy 1 star review on 28th November 2023
Jo
Etsy 1 star review on 11th November 2023
Anonymous
48
Anonymous
Anonymous  // 01/01/2019
Absolutely disgusted with Etsy's lack of due diligence for their customers. I've been a customer on Etsy for years and I received threatening and abusive messages from a seller. Etsy advised me to report the shop as they seen the messages from my screenshots and stated they were inappropriate and not acceptable by Etsy policies. I reported the shop over 2 weeks ago and chased Etsy every other day but they disconnect my calls and online chat saying someone will email me but it never happens. Disgusted with lack of customer service and care
Helpful Report
Posted 7 months ago
I order something I live one place and it's saying it has been delivered to place inever gave that address Nor doistay intent state they stole my money
Helpful Report
Posted 7 months ago
As an Etsy Seller for 2 years, I have always followed Etsys rules and policies. I was a Star Seller; made all of my products myself; and my business was starting to grow. I had heard for months from several other sellers that they had been kicked off without explanation from Etsy. I thought to myself "they must have violated some rule or policy but I'll be fine because I'm following the rules". One morning I woke up to find an email from Etsy stating my acct had been suspended, without explanation. In disbelief, I filled out the form to try to get the suspension lifted... even though I had no idea why it was suspended to begin with. The following day I was told my shop would not be reinstated and the suspension was permanent. Again, there was no explanation at all. So, I certainly can't recommend Etsy to Sellers and these type of practices imact buyers as well. I suggest you look for other marketplaces
Helpful Report
Posted 7 months ago
It’s been a week and a half and my tracking shows it hasn’t even begun to be sent! It shows it ‘Pretransit’! That sounds like a scam company to me!
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Posted 7 months ago
I will never order from Etsy ever again. I used their site for first time today well that was biggest mistake. I order 3 bars of yoni probiotic bar saop for 35.00 that was already expensive. Then after I payed my email said I just Purchased 117.18 didn't tell me anything about shipping 85.00 if I new that I wouldn't have got it. Never again
Helpful Report
Posted 8 months ago
Please provide option for 0 star rating at least because this company doesn’t even deserves that. Etsy should be named the most horrible criminal company on planet earth. At most it seems like Indian sellers are ensured to thrive on this platform as its management discriminates against all others. The staff behind the suspension of accounts are Indians at most and they allow illegal Indian sellers to operate while legit sellers are banned from the platform. The outcome is legit sellers lose their hard earned money, their investment into the platform, their hard spent time and efforts and huge disappointments further experience the shockingly non responsiveness of Etsy.
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Posted 8 months ago
They cancelled my order. Then they said they would return money. No evidencecso far The i hot 2 diff emssils from them one stated order arriving tomorriw and then fifv order # and diff email ststing order arriving on june 23 rd which is a sunday Weird fraudulent company
Helpful Report
Posted 8 months ago
I ordered 2 appligue Rabbits ,but only recieved 1 costing £3 46 .When viewing my bank statement I see £45 has been taken out .Thus is completely fraudulent. So if not resolved I will have no choice but to take the matter further. The company was MyfanwysAppliques order no 33178027767.on June 4th
Helpful Report
Posted 8 months ago
Account forcibly closed without any warning or explanation. They refused to release my funds and are probably doing the same to most sellers. Guaranteed from so many bad reviews and consistent 1 star reviews that these guys will be out of business soon!
Helpful Report
Posted 8 months ago
Paid to sign up, banned for no reason, refused to tell me but kept my money. I'll guarantee these guys will be taken to court. Etsy will be dead before long. Good riddance.
Helpful Report
Posted 8 months ago
Etsy forces you to ship internationally . They also force you to issue refunds, and there are certain items that just cannot be refunded, and these are items that are either expensive or irreplaceable. Etsy makes their own rules. They say that these protocols are in place as rules and regulations, but on other forums, I have no problems. I’ve asked them to close my store because they’ve cost me more money by constantly, forcing me to sell items in areas to which I do not want to sell them. I would stay away from Etsy unless you’re selling like bracelets or something? Something that you can afford to lose. If you have anything expensive that you need to sell, I definitely would use a different forum.
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Posted 8 months ago
Worst place to sale no Custumer service they block your product pretending not hand made without any proof … most of the sellers buy on AliExpress and shein their jewels and can do they aren’t fair …my account was hacked so no secure place stay away of Etsy
Helpful Report
Posted 8 months ago
Vendors do not return your messages and everything I've ordered has been extremely cheaply made
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Posted 8 months ago
Etsy a scam. They automatically cancel orders and double charge and never refund the money to your bank. Customer service is a joke. They will give you the runaround until you get so fed up.
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Posted 9 months ago
ratting 1 is too much, the real rating is 0. Delete account without any notification or confirmation of the reason, so all effort put into setting up a store and products is lost and cant get money back. Just one day you suddenly cant access account and you have no understanding why. Customer support - I don't have polite words to describe it in the way it deserves it. They are only capable of sending useless copy-paste templates responses which has nothing to do with the raised questions. So no support, literally.
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Posted 9 months ago
This is strictly related to TeeApparelCenter. Terrible experience. Do not trust them. I have had other lovely experiences with Etsy. They should drop this vendor as they do not reflect Etsy with bad business practices.
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Posted 9 months ago
Fraudulent company that steals money from sellers, closes your account without any complaints received, and uses the internal system as an excuse to refuse to disclose the reason for the account closure, withholding your money for their own use. This money is not yours!!
Helpful Report
Posted 9 months ago
My daughter ordered an item and it never arrived. Etsy did not help. They told us to solve it ourselves with the seller but the seller disappeared. Asked Etsy for help. Never heard back from them.
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Posted 9 months ago
Full of scammers and extortionate made up fees. Robbery!
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Posted 9 months ago
Phone number on Google 844-333-0927 is a SCAM. He wanted me to download ANYAPP so he could get into my phone and was very unprofessional! Been trying to get help to correct my email address with ETSY but no way to email confirmation because of incorrect email address on file. I just want to get it corrected. How can I TALK to someone in customer service?
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Posted 9 months ago
Etsy is rated 2.2 based on 623 reviews