Etsy Reviews

Name: Etsy
Rating: 2.16

2.2 Rating 626 Reviews

28 %

of reviewers recommend Etsy

Company Reviews

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Metrics

2.2

Based on 626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please stay away from ETSY! It has a terrible online "business" platform. Most of my shopping experiences with ETSY have been horrible. Especially when I used the website to seek spiritual guidance. First off, I am a former shopper. I have had four accounts cancelled without any explanation whatsoever. All I was trying to do was pay for some merchandise. I wanted to ask someone about this. But there was no customer service team available!!! There was absolutely no one available to help me. What kind of company is this??? What kind of company doesn't have a customer service number available??? Also, the website sponsors the web pages of other fraudulent businesses. There is a "business" on ETSY entitled, "The Grey Angel Shop". The owner's supposed name is "Michelle". At least, that's the name that is being used for the site. "Michelle's" profile on Etsy says that she's based in Australia. She has about 28 reviews on her page. Most of the reviews were good. So, quite naturally I thought she could help me. I paid $1,000 for services that were not rendered. We were supposed to have spiritual counseling sessions for seven weeks. However, she missed most of our meetings. She always had an excuse. Sometimes her internet was down, then she was stuck in traffic, then eventually she caught COVID! For her grand finale, I was told that she posted a zoom link for our meeting. But I sent her a screen shot that proves that she never sent any link. I will be reporting both "Michelle" and Etsy to the Better Business Bureau.”

Helpful Report

Posted 2 years ago

“Worst experience ever almost impossible to return some thing can’t even figure out how to get a mailing label or do you even do a return. Seller say they’ll give you a refund but how do you get it how do you return the item. Never will shop on that website again. And half the stuff is a bunch of garbage. And beware of some of the sellers on there at least Amazon can monitor them and throw them off. You can get bullied and intimidated by them not all of them but I’ve had that experience”

Helpful Report

Posted 2 years ago

“Their customer service is diabolial, I purchased 2 watch straps only to find that when I received it, it didn't fit my wrist, the measurements of the strap were 119mm/75mm and on the receipt it states the measurements of what I ordered 125mm/75mm. I then tried to return it but there was no return slip on my receipt. I then contacted them and they said the watch strap was not theirs, even after sending them a copy of the receipt and the email they sent me comfirming the purchase. They have now stopped communicating with me and I now have to go throught the lenghty process of getting my money back through American Express.”

Etsy 1 star review on 7th September 2022

Helpful Report

Posted 2 years ago

“It may be a good place to sell homemade items but the plants and seeds sales are mostly fraudulent and mainly listed by resellers who have no background in horticulture at all and do not know and have no way of knowing what they are selling. The customer service for sellers is almost as bad as that other evil site that starts with E. They have lied to me twice about how much fees will be, they sign you up automatically for extra fees so you risk getting hit with 50% fees. Listing is difficult, awkward, time consuming and very frustrating. I do not even try to make a listing from scratch since it never works for some unknown reason. Stats are useless as they count all my visits to edit or copy my listings as "views". Customer service sucks. It is extremely difficult to impossible to contact them and they are very slow at answering or helping. I have recently wasted a huge amount of time changing my bank because they made it impossible to do it. Then they cancelled one of my very common bulbs for being "prohibited", they have no idea what a plant is, no business determining what is or not prohibited to sell and many other sellers are selling the same species. Those idiots there at Etsy it are clueless to spot blatant plant fraud and too stupid to attempt to police horticultural items. It is very misleading advertising since they consider all plants to be "homemade" when most are resellers who buy from the cheapest and worst wholesalers out there. Some are blatant fraud to a horticultural eye. As a grower and breeder nothing beats your own website, but as the internet evolves the hassles and cost and constant "upgrades" have killed my business. It gets way to expensive to keep having changes all the time, and no grower has time for that stupid social media BS. There is no time or money for advertising for a real grower. I charge 2X or more on my items on etsy since so many are paying so much for fake or mystery plants. Since it is so much time and trouble I charge much more. Etsy like the other evil site they copied is censoring plants they have no business censoring, my plants and bulbs are not illegal, and they are not qualified to even know that either. And my seed is real, but I wholesale it now to real seed companies which is more profitable, funny how none of the seed I buy on those sites like etsy and ebafia never germinates.”

Helpful Report

Posted 2 years ago

“I bought a wrist watch its foulty does not work. The company is frouder scam. I recomond don't shop anything.”

Helpful Report

Posted 2 years ago

“This site closes all access to a customer who does not have an account, I closed my account on their site because I am not interested in buying from this place ,unfortunately I have orders that are still open , I have no way to check what's up with the orders, unless I create(reopen ) an account . I hope you understand the type and quality of their attitude towards the customer, you have been warned, think carefully before you buy”

Helpful Report

Posted 2 years ago

“Second time buying from Etsy, we bought x 4 Lords & Labradors Large Four Panel Wooden Pet Gate Doggie Stopper With Metal Bars, for an special event, however only x3 delivered, we made the representation but they blame to the Delivery service company (DPD)”

Helpful Report

Posted 2 years ago

“Etsy allows "bad sellers" to reinvent themselves on its site. Purchased a 800 plus coffee table from aryat studio never arrived paypal gave me the money back. Contacted seller just said sorry a glitch I ordered again "my bad" this time no coffee table and no refund out hundreds. They were not see again on etsy until a month ago same coffee table pic, out of Bulgaria different name TerraBG new name of seller not vlad or angelina but same bad seller, buyer beware of this shop they take your money and no product string you along for months about shipping probs and etsy does Nothing and they are selling again under new fictitious names.”

Helpful Report

Posted 2 years ago

“Despite having clear policies prohibiting the resale of items, many of the sellers on Etsy are simply reselling Amazon products. After wanting to support a small business and I received a marked-up Amazon item in its original Amazon packaging. Etsy doesn't seem to care to enforce its own policies and Etsy does not provide good support in resolving disputes with sellers.”

Helpful Report

Posted 2 years ago

“Etsy will withhold and STEAL your funds DO NOT TRUST I was a seller on Etsy. I was accused of violating Etsy policies, my account was subsequently banned. I received automated e-mail messages in response to my appeal. The accusations made against me were completely invalid and hypocritical. Thousands of listings for the item I was banned for selling are still being sold by others on the website. Etsy STOLE all of the money that they were withholding from me and had not payed me yet, then blocked me from logging into my account. I DO NOT RECOMMEND THIS PLATFORM, try Amazon etc. instead. HORRIBLE!”

Helpful Report

Posted 2 years ago

“Customer support is the worst that I have ever delt with. I will never order anything on etsy again. thanks etsy for not even having phone numbers for some simple questions. I will take my broken product and call it a "a lesson learned".”

Helpful Report

Posted 2 years ago

“Bought some items that were not high quality as advertised and expected. plus, unauthorized monthly charges were on bank card as "subscription", even after it was requested to be cancel months before. Not trustworthy”

Helpful Report

Posted 2 years ago

“Someone used my son’s stolen credit card to purchase some crocs had it shipped to a different address then sent my son a crappy pair of flipflops and Etsy refused a us a refund because the said that someone in my house made the purchase I was like of course it is under my son’s name his info was stolen”

Helpful Report

Posted 2 years ago

“What a joke !! Purchased from a seller over two weeks ago no communication for a personalised candle !! Not delivered , taken the money and nobody does anything about it! I’ve lost my money now !! Do not order through Etsy- you have been warned”

Helpful Report

Posted 2 years ago

“Open an Etsy store 3 months ago, and now I can’t find nor can I get in touch with Etsy. Customer Service is horrible. There is no one to help you. I’m really frustrated. At this point I just want to close my account.”

Helpful Report

Posted 2 years ago

“I did not receive my order 760AUD worth adn seller stopped responding. No refund . Customer support did nothing”

Helpful Report

Posted 2 years ago

“Etsy was a good online shop at the beginning. Unfortunately now this is not the case. It has become like the rest of the big companies - they are only after the money. The main idea of Etsy was for us to sell handmade stuff there - this one is long gone. The fees are very high, selling is not easy and the customer service is ridiculous(nonexistent). Etsy has become a complete scam. If you want to sell your handmade stuff don't make the mistake to open a shop on etsy - you will be sorry...”

Helpful Report

Posted 2 years ago

“Etsy always push the problems with the sellers to the credit card. I am new on Etsy and I have a problem with a seller that sold to me a fake Chanel brooch and other one received a small plastic bag open and empty. Their answer after be a month waiting: "it appears that you've contacted your card provider to dispute this charge. Because this dispute was filed, it is no longer an option to resolve this order via Etsy’s case system." This is ridiculous. Never trust on this company. The accept ANY seller and after do not help you to solve ANYTHING.”

Helpful Report

Posted 2 years ago

“Orded present for my daughters birthday never received it I emailed etcy many times never got response ruined my daughters birthday”

Helpful Report

Posted 2 years ago

“I have had problems with so many of your vendors. Ordering Christmas gifts that never came or showed up in January. I ordered the gifts early November. In March my son told mevofc2 items my grandson wanted from 2 different vendors.I told him I hated ordering from Etsy but I ordered in March I still haven’t gotten them. They think refunding makes it ok. His birthday was April 15 I was told they were shipped . It’s may no product. I know you are so large that you can’t follow your customers. I have deleted your app and I tell everyone to stay away from Etsy”

Helpful Report

Posted 2 years ago

Etsy is rated 2.2 based on 626 reviews