Etsy Reviews

Name: Etsy
Rating: 2.16

2.2 Rating 626 Reviews

28 %

of reviewers recommend Etsy

Company Reviews

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Metrics

2.2

Based on 626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter and I attempted to order Christmas gifts for our family from two Etsy sellers. The first seller had something listed but when we ordered it, claimed they could not find the item. They offered to send us something similar instead. Suspecting a bait and switch scam, my daughter asked for a refund. One was given. The second seller caused even more trouble. After 6 days of not even seeing any shipping info, my daughter had to prompt the seller (LovelyLavenderRose) to ship the order, asking if it had been shipped or not. The seller made a lame excuse, that it was still being packaged. Then finally the item shown as having been "shipped." But there was no tracking number included. First the seller told my daughter to use the tracking number provided. But there is NO tracking number listed, my daughter tried to explain, through email. My daughter politely asked three times for the tracking number. First, the seller claimed Etsy would send the tracking info. Well, Etsy did not! All that showed on the site, (which you must create an account to log into!) was "Your order has shipped! We don't have any tracking info for this shipment." Then the seller used the excuse that because it was the weekend, a tracking number would not show. (But that has never happened on any legitimate buying site- there is ALWAYS a tracking number!) When my daughter asked again, now for the third time, the seller sent a screenshot of the tracking number, along with a scolding that "there was nothing she could do at this point" and that my daughter needed to "be patient and wait." Now all of a sudden, Etsy automatically sends an email that the product actually finally shipped, and the email finally includes a tracking number. I suspect that was because the seller finally shipped the order! If the seller had sent the tracking number manually, just given us the numbers as we had asked, it would have saved us all a whole lot of trouble! But it was clear that the seller simply did not want to ship the order, but rather hold onto our money! Finally, we received the order, LATE, after 11 days! The seller, not coincidentally, decided to put her store in vacation mode until "after the holidays" while all this was transpiring. So all we got at first was an automated "I'm away" email response. Scammy! And this is a seller claiming to be from the USA, TN! We seriously doubt that at this point! Long story longer, Esty is never worth this kind of hassle with scammy sellers who do not know how to communicate and a backwards selling platform which also makes no sense! Stay FAR AWAY from Etsy!!!”

Helpful Report

Posted 3 years ago

“I just want to tell you”

Helpful Report

Posted 3 years ago

“DON"T SELL ON ETSY IF YOU WANT TO GET PAID. THEY HOLD YOUR FUNDS FOR 45 DAYS EVEN IF SENT WITH TRACKING AND THE ITEM RECEIVED BY THE BUYER. WORSE THEY WILL ASK TO VERIFY YOUR ID/ACCOUNT AND FIND ANY MISTAKE TO POSTPONE AND TEMPORARILY BLOCK YOUR ACCOUNT. APART FROM SELLERS PUTTING RIDICULOUS PRICES ON ITEMS WHICH COST CENTS.”

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Posted 3 years ago

“I called them about a store I could not find . they said the store was closed. I contacted the store and they were open. I had to search the store on Google. This is crazy Esty said they would follow up never did. The store owner says this is a big problem with etsy. She had discussed this with several others. They are moving the store.”

Helpful Report

Posted 3 years ago

“an extremely irritating website. try to stay on this site for more than a few minutes and the site freezes, have to go out then come back in to continue. have tried on different browsers and different computers, always the same. shame really, there are some great shops on etsy but you need at least a half day and infinite patience to find what you want.”

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Posted 3 years ago

“Professional service, lovely person and well made hand-knit items, will definitely shop again!”

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Posted 3 years ago

“product never came was charged for shipping when i was not supposed to. Then they cancel an order . last time i order from them !!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Presents made personal. Purchased from them and received email to say it had been dispatched and would be with me for 25th November.. On 27th November after not receiving I contacted Lauren who informed me that they were a few days behind and would be with me soon. I then received an email on 01/12/21 stating the product not in stock and didn't realise so would be a further delay of 2 weeks. When contacted to inform she had sent me a message with dispatch said thought it had but down to 1 member of staff. Clearly not dispatched so why notify me. Disgraceful,. Previously had fabulous experience with Etsy but this site and Lauren not professional at all and wouldn't recommend, disgraceful service.”

Helpful Report

Posted 3 years ago

“I made an Etsy purchase last night. This morning, I had two $300 purchases that were not mine using my credit card. Etsy was of no help in resolving the issue. Luckily my bank got involved but I had to cancel this credit card. I won’t use Etsy again and I won’t recommend to anyone. I’m really frustrated this wasn’t a secure site and that Etsy did nothing to resolve the problem.”

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Posted 3 years ago

“This site sucks and lies about what it has on hand”

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Posted 3 years ago

“Etsy does not even deserve one star. My account was recently hacked and someone started a business selling under my login. I could not longer acces my account because they added a 2 factor authentication to an unknown number. I tried multiple times to contact Etsy. Their lack of concern is horrifying. Do not do business with them. It is not safe!”

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Posted 3 years ago

“Great product from this store. wow, your product gives comfort to children and I a happy to give my new baby comfort from your 7 in 1 Baby Diaper Bag. thanks”

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Posted 3 years ago

“Always such lovely items on Etsy, brilliant presents and feels like such a personal online shop. Never had any problems”

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Posted 3 years ago

“I bought some head bands that are made for children that have hearing aids And they where lovely made well and held her aids in place well recommended”

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Posted 3 years ago

“I bought a product twice worth 160 euro's and it got deducted from my account. I have proof of this but Etsy won't and can't help me with this. I need to handle it with the seller myself, not knowing that other people can sell items on Etsy without mentioning this. I contacted the seller and he denies receiving a penny and won't send me my order. I have to sort everything out myself.”

Helpful Report

Posted 3 years ago

“I think Etsy should take a look at products price and accountability for it. As a customer, I have noticed that products are too pricey (not sure why, perhaps etsy charges the seller) on their site. On the other hand, if you look at other websites it is much reasonable. There is no customer service of Etsy at all. The sellers asking price feels like a rip off. Even though they claim, the products are handmade but I do not think that is quite right.”

Helpful Report

Posted 3 years ago

“I contacted Carol at Carol H Designs who designs beautiful sterling silver and Swarovski Crystal jewelry. I had a concern about the "shade" of red bead for a bracelet that I was ordering. Carol immediately contacted me and displayed samples of the red beads for my approval. She then prepared a beautiful red/wine color crystal bead bracelet and included tiny silver interspersing beads and a lovely tiny red crystal dangling at end of the chain. Much care and love went into her work....and she followed up with me to ensure my satisfaction. It was a real delight working with Carol Designs at Etsy.”

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Posted 3 years ago

“very prompt in delivery and when I had issue with the product, I supplied a photo and it was dealt with that day!!”

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Posted 3 years ago

“Shame we only have limited sites ! They just play you along and take ever increasing fees”

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Posted 3 years ago

“They take my credit card information, and charged me over$1,000 that I did not make any purchase!!!!! Scam company!!!!”

Helpful Report

Posted 3 years ago

Etsy is rated 2.2 based on 626 reviews