Etsy Reviews

Name: Etsy
Rating: 2.16

2.2 Rating 626 Reviews

28 %

of reviewers recommend Etsy

Company Reviews

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Metrics

2.2

Based on 626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a seller on Etsy and I didn’t received my money yet.”

Helpful Report

Posted 3 years ago

“I browsed the site once. Decided NOT to buy anything. However, I now have 9 unauthorized charges on my credit card and customer support is ignoring my e-mails. Two vendors are responsible for somehow hacking my credit card information and using it to charge purchases on my credit. I usually purchase from sites that take Paypal and I always keep my online purchase receipts and order number in an online shopping file. I know I did not purchase from this site as Paypal is NOT accepted. They have not been helpful in resolving my issue.”

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Posted 3 years ago

“I purchased an item through Etsy and the goods never arrived . I contacted Etsy and was literally told get lost . The seller did send the items and if it is lost or made an error we can not do anything . I lost over $150 . Please be aware when dealing with this company .”

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Posted 3 years ago

“Waited 4 months for my coffee table. Wood cracked and joints came apart 4 weeks after delivery as wood dried out. No response to complaints. BUYER YOU HAVE BEEN WARNED. LOOK AT THE OTHRR REVIEWS BELOW. NEVER AGAIN !!!!!!”

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Posted 3 years ago

“They refused to accept my bank account info, and kept saying over and over that they couldn't use it, please input different info... My banking info has been the same for the past 31+ years. On top of that, they didn't list the thing that I was selling. And then they had the actual audacity to charge me for the listing. WHICH THEY DIDN'T EVEN PUT UP BECAUSE I COULD PUT MY BANK ACCOUNT INFO IN. I'm refusing to pay that dumb listing charge. I don't care if it is only 20 cents; I'm not going to pay for something that they literally couldn't even be bothered to list, even when they said that they would!”

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Posted 3 years ago

“Extremely bad comms - nothing makes sense! Even a chat option would help. Done my time - I'm off to pastures new.”

Helpful Report

Posted 3 years ago

“You don’t want to sell on Etsy. If you’re an Artisan or Craftsman and make a product, and you what to work from home and sell online to make a little extra money or subsidize another income, look elsewhere to sell. It’s a bait and switch gimmick. When you first start they give your items good placements in search and advertise your items. After you’ve done well for some time they drop the ball. I started selling on Etsy in 2012 and my sales increased every year with 2018 being my best. Then in June of 2019 Josh Silverman announced that Etsy would be cutting back on Google Ads in an effort to get sellers to pay for more ads. Since I had never paid for ads before and was selling all I cared to make I didn’t think I needed Ads. That’s when my sales crashed and continue to drop. My sales for the second half of 2019 were 23% of the same period for the previous year. And that’s long before COVID-19. When Etsy didn’t get the participation they wanted they implemented the Off-Site Ad program. Shops that have ever sold $10K in any 365 day period pay an additional 12% on every sale brought to them by Etsy through a Google, Instagram, Facebook, etc ad. Shops under 10K pay an additional 15% , but have the option to opt out of the program. But I opted out and I’m not getting sales. The fee is in addition to the already sales fee of 5%. That’s 17-20%, and it is charged against the whole transaction (item price + sales tax + shipping cost ) and then there is the processing fee of 3%. When figured against the item price only for some it can be as much as 25-30% or more. You may want to consider this if you are thinking of selling on Etsy. It is obvious to me that if I don’t buy into the program I won’t be able to make it on Etsy. My item is time consuming to make and I can’t give up that much money to advertise fees and if I raise my prices I can’t compete. I once made pretty good money selling on Etsy to subsidize my S.S. Now my Etsy shop is dead. I’ve been reading the Etsy forums for some years and since this Off-Site Ad program started I’ve seen many shops close and are no longer with Etsy.”

Helpful Report

Posted 3 years ago

“Etsy charges sellers exorbitant fees and commissions but treat their sellers like TRASH. Seller support is a joke. They take forever to respond, if they even do, and trying to work out a shop suspension can drag on for weeks because you are lucky if you get one reply every other business day. They have no phone support unlike amazon seller support, and their canned response mentions how they get so many support requests that responses will be delayed. Well, hire more support staff! What are our fees paying for?? And yes, your shop can be deactivated with no explanation whatsoever. They'll claim an email was sent, but their email system routinely does NOT send out important emails to sellers. Just a horribly run company and sellers should avoid at all costs.”

Helpful Report

Posted 3 years ago

“I ordered a swet shirt I paid for it and I never received it, I tried so many ways to contact them with no luck,they have stolen from 33.00 I know is not that much but imagine from how many people they have stolen, this is a scam”

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Posted 3 years ago

“Etsy bot Suspended my account after 3 years without any explanation or any warning, I never violated their policy, and each time I try to contact them, they send me the same auto message to let me know that I have been refused service... A nightmare company....”

Helpful Report

Posted 3 years ago

“BEWARE: Oklahoma business Oliver and Olivia Apparel / Jill Snow-Ford and Trent Ford. They are now using the name "Buffalo Shirt Company" on ETSY under false names. Jill Ford and Trent Ford previously owned Oliver and Olivia Apparel which they filed bankruptcy on March 17, 2021. I never leave bad reviews, but I'm coming here to warn every individual I know about a company I've been with for the last few years and the couple who "operate" it. On March 2nd at 9PM Jill sent her team of 35+ a text message to tell us we were all out of our jobs with no prior warning. We are now unsure if we'll get our final checks for the last 2+ weeks of work - her track record of blatant lies and deceit, and her mind-blowing financial oversights which caused the company's downfall precede this worry. Leading up to this, she's been fraudulently listing products on Etsy, Amazon and Jane that she knew we could not deliver on. If we even had inventory of the items in the listings, they were advertised for production times that were drastically shorter than what we were able to accommodate. A few days after she let the employees go; Jill Ford and Trent re-branded "Oliver and Olivia Apparel" on Jane to "Printed Tees Shirt Company." Jane has closed the shop but it is still visible to the public. I attached a link below. Real example: you see a Christmas stocking on Amazon that says "2-day shipping", when in reality you will not see the item for 90 days at least. Our shop then prints the shipping label without having the item ready, which makes it ineligible for a refund and allows her to blame mail carriers. It doesn't make sense, right? It is more than accidental bad book keeping, and more than a crazy "holiday rush". She's been doing intentionally deceitful business for a long, long time. This is just the surface of it. There is SO much more to this story, and I will invite others to share their experiences in comments. The thing that made all of this tolerable is the team I worked with - in case you're wondering why we all stuck around. At the time of operations closing, we were still catching up on pre-Christmas orders because she had refused to take the listings down in November, when we were desperately trying to tell her we were at production capacity for the Christmas season. Around the same time we were all watching her spend company money frivolously, having just closed on a million dollar estate for herself. I have watched this woman use her managers as scapegoats for her own poor decision making, throw an absolute fit like a child in front of her entire team to try and garner sympathy, and threaten to fire staff if they did not come in for overtime during Christmas weekend. She is not fit to run a business. TLDR: Several of us are in contact with the labor commission over fear of not receiving pay, and we're all struggling to find new jobs or file for unemployment (painstakingly). Hundreds, maybe thousands of customers will never receive items they paid for nor will they see refunds from O&O. Be sure to share so that both employees and customers alike can save their time from an untrustworthy company. Etsy would not allow me to paste my links. There is a news report that was done. You can google Oliver and Olivia bankruptcy and it should pop up. I also could now paste the link to Jane. If you search in google "Printed Tees Shirt Company on Jane" the first link should be the one. Here are some links: OLD ETSY SHOP (can only be viewed on a computer or laptop) https://www.etsy.com/shop/OliverandOliviaKids JANE SHOP (CLOSED) REBRANDED FROM OLIVER AND OLIVIA APPAREL TO PRINTED TEES SHIRT COMPANY https://jane.com/sellers/printed-tees-shirt-company NEWS REPORT https://kfor.com/news/in-your-corner/i-want-my-money-employees-fight-for-final-paychecks-after-boutique-shutters-shop/ REDDIT POST https://www.reddit.com/r/oklahoma/comments/m4ef9y/local_edmond_business_oliver_and_olivia_children/ NEW ETSY SHOP OWNED BY "CHAZ" & "LILLIAN" https://www.etsy.com/shop/BuffaloShirtCompany?ref=simple-shop-header-name&listing_id=998635541”

Helpful Report

Posted 3 years ago

“Etsy is an absolutely horrible company to run a business under and to buy from. They are not trust worthy, they are over priced and they treat their business owners like pieces of sh*t. I got an email, while i was in the process of creating my store and a single first product to sell that they closed my account without explanation. Here is what the email said: After a comprehensive review of your account, Etsy has determined it violates our Terms of Service or House Rules. As a result, Etsy has permanently closed your account. Please do not open any additional accounts for buying or selling, as they will be closed without notice. This decision is final and we will not respond to any further outreach about your account. This email constitutes our final communication on this matter. It was rude. Zero explanation at all, horrible PR for a new seller”

Helpful Report

Posted 3 years ago

“They treat their sellers horribly, have terrible customer service that hang up on you, and stole my money and said they're keeping it..I'm sorry what? I don't recommend any seller to open a shop with Etsy. Ever.”

Helpful Report

Posted 3 years ago

“If I could give negative stars I would. This website is a joke! I tried to start selling on it and left the set up process to come back to it on a later date. When I returned it said my account was closed and that I needed to contact support. I did and had to reach out 3 times to get an answer. After about a month and a half I finally got an email stating my account violated their terms and conditions and was permanently closed. The email then went on to tell me to not attempt making any other account buyer or seller as those will be closed too. So there was no feedback as to what was the violation, nor was there a way to remedy it. They just closed my account and went on the threaten me with closing any other account! What type of business are you when you do not give the benefit of the doubt? What type of business are you when you block users with no way to make things right? How is this business even still around? It has terrible reviews, terrible customer service, terrible policies and handling of said policies. What a waste of my time! I am so glad they never got a chance to take any of my money!”

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Posted 3 years ago

“This etsy company didnot deliver my 26mm panerai rubber strap..i am not happy with this compAny... they just ignored my complain ...Dont trust this company.!”

Helpful Report

Posted 3 years ago

“It was never anything big or well known in the UK, but covered costs so kept with it for 6 years. Around 2019 it became more recognised and sellers sales increased. That is when they enrolled every seller in an advertising program where they take 20% (yes twenty!) of any sale made within 30 days for an ad you never placed being made. That is on total value including post and taxes paid by the buyer - so closer to 30% of my actual sale values (don't forget you have already paid listing fees and they still charge you the standard 5% sales fee!!!!). Most handmade companies do not add 30% profit margins after labour etc, so ETSY have basically bankrupted most small sellers. WASTE OF TIME. RIP OFF. VERY SAD. Could and should have been so much more. Even Amazon are not so greedy at 15% and they do way more advertising of your products for that fee! Oh, and they don't charge listing/renewal fees either. If you want to work your ass off for free making some corporate rich off your endeavours ETSY is just for you. Me, I work to had to not make money!”

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Posted 3 years ago

“Terrible experience. My shop was shut down with no warning for illicit products and I had no illicit products. My money is being held and I have to eat the cost for unfulfilled orders”

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Posted 3 years ago

“Extremely upset!! They did a 20 dollar charge on my account that was unauthorized. Never had an experience like this. Not safe or trustworthy!!!”

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Posted 3 years ago

“Don’t even bother starting a shop on Etsy. A plethora of top sellers and sellers who’ve sold on Etsy for more than a decade have been recently shut down for prejudiced and invalid reasons, whilst Ali Express fraud sellers are still on Etsy having a blast. Please be smart and dont for a second think you’ll be able to be a millionaire off Etsy. Most people respect companies and entrepreneurs with their own website, not people who rely on third party sites such as Etsy to drive them easy sales and not do the work. Success in business is all about learning SEO and driving traffic directly to your own site. Having said that, your account will also be shut for no reason - even if you have a consistent 5 star reputation and are in the top 3%. No explanation will be given and you have no chance of reinstating your account. Payment will also be held on freeze and your income will be held hostage by Etsy. Just go on trustpilot to read the overwhelming amount of reviews of people having their shops shut down. Customer service on Etsy is also useless, and a joke to be brutally honest with you. If you want to make easy money but go bankrupt a year or two later, then by all means start a shop on Etsy. Don’t say we didn’t warn you.”

Helpful Report

Posted 3 years ago

“I opened my store a month ago. And suddenly Etsy closed it without any warning. I did not receive an email from Etsy (yes, I checked my spam folder). I have no clue what I did wrong. I was going to sell prints of my own photographs and artworks. It's not on the prohibited list. It's not a copyright issue - it's 100% my photos and my original artworks. I am very new to Etsy, I read the selling guide and followed it in detail. I had Etsy payments, About page, policy, photos, descriptions, no external links except to my other items on Etsy. I subscribed to eRank and Marmalead, services recommend by Etsy, to optimize my items. I did not use VPN. I don't see any reason for what I did wrong. I very politely asked Etsy about a reason for closing my store. And received from Etsy a very rude and offensive response (I copied it below). I understand that Etsy has the right to not accommodate any store on its platform but without any explanation do not allow me even BUYING on Etsy?!!! It is not fair. Not just in respect of me but in respect all other sellers on Etsy because now I cannot buy anything in their stores. Very disappointed. My recommendation to all new sellers: don't waste your time on Etsy. Your store can be closed at any moment without any explanation. ---------------------------------- ETSY response: After a close review of your account, my team and I have determined that we can no longer accommodate your business on Etsy. As a result, your account has been closed. Please do not open any additional accounts for buying or selling, as they will be closed without notice. This decision is final, and we will be unable to respond to any further outreach about your account. This email constitutes our final communication on this matter. Thank you for your attention to this. ----------------------------------”

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Posted 3 years ago

Etsy is rated 2.2 based on 626 reviews