Farfetch Reviews

Name: Farfetch
Rating: 1.52

1.5 Rating 287 Reviews

12 %

of reviewers recommend Farfetch

Company Reviews

Questions

Metrics

1.5

Based on 287 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Farfetch 1 star review on 20th December 2024

Anonymous // 01/01/2019

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“Thieves !!! I bought a Tom ford belt for £359. Farfetch sent me an empty box !! Asked for pictures and all then said sorry cant do anything !!! This Farfetch is a scam website !! I am not the only one who received an empty box as evidenced by the numerous messages here !! Please be very careful !! Dont waste your hard earned money on this scam website”

Helpful Report

Posted 1 year ago

“I intended to purchase a Canada Goose jacket for myself and a Moncler jacket for my wife as a New Year's gift. After browsing online, I came across Farfetch and added selected items to my cart. Subsequently, I received an email confirming the availability of the items with a discount incentive for immediate purchase. Consequently, I finalized my purchase on December 17th, with a promised delivery date of December 27th, a 10-day delivery window that seemed reasonable for European shipping. However, I later received an email from Farfetch indicating that the Moncler jacket, previously marked as available (as confirmed by another email), was, in fact, unavailable. They proposed refunding my payment or offering an alternative product. I opted for a refund, intending to buy locally in time for the New Year. Concurrently, Farfetch informed me that the Canada Goose jacket was being processed and would soon be dispatched. Simultaneously, I received another email from a different boutique stating that my Moncler order was processed and set for shipment the next day. I promptly requested a cancellation and refund from this boutique. They acknowledged my request but failed to provide any updates for four consecutive days. Since then, despite my daily email inquiries, I have neither received the ordered items nor obtained a refund. Additionally, the responses from Farfetch's customer support have been inconsistent. One representative claimed the refund for the Moncler jacket was processing, while another insisted it was already shipped. Furthermore, the Canada Goose jacket, initially scheduled for delivery on December 27th, remains undelivered, with no concrete updates or tracking information available. According to the app, the Moncler order appears canceled, while the Canada Goose order is still listed as "preparing." Regrettably, I have yet to receive the Canada Goose jacket despite having paid for it 11 days ago. Conversely, the Moncler jacket, according to shipping information, may arrive next week. However, I remain skeptical due to the conflicting information provided by Farfetch's customer service. Their inconsistent and unresponsive customer support has left me frustrated and out of pocket by over €3,000. I strongly advise against doing business with them based on my experience.”

Helpful Report

Posted 1 year ago

“Farfetch is bankrupt and can no longer insure commands, don’t buy from them, you will be scammed!”

Helpful Report

Posted 1 year ago

“It’s now been 4 months and still NO REFUND. The customer service agents won’t raise a complaint and cannot and will not answer to where my parcel is or who lost my order. Two videos uploaded with this review proves how terrible and vile their customer service is. I have had to contact Trading Standards to report how Farfetch are operating.”

Helpful Report

Posted 1 year ago

“Returned my order back in August 2023, the order passed UK customs and was sent to Japan and then returned back to my billing address EMPTY. My parcel was stolen and tampered with somewhere after UK customs to Japan and back to me. Farfetch have been ignoring me since August and still have not refunded me for my missing goods of £180. I have had to contact trading standards to get involved. Do not purchase from Farfetch. Worst customer service I’ve ever experienced. I am now £180 down and I do not even have the goods.”

Helpful Report

Posted 1 year ago

“DAS IST BETRUG!!!! FINGER WEG”

Helpful Report

Posted 1 year ago

“Apparently UPS doesn’t want to deliver because the package was damaged and empty box. I haven’t received my order and they say they need to wait until UPS fills out a form and then they can refund me. They didn’t even sent me an email to notify me. I found out because I called myself to UPS and then go to Far T. I asked the to resend the shoes (do a new order) and they can’t until they solve the problem with UPS. That is not a problem that has to do with me, it’s with them and UPS. They have my money and I don’t have what I purchased. Won’t purchase here ever again.”

Helpful Report

Posted 1 year ago

“I ordered a pair of boots that didn't fit, I returned them and they say the partner boutique was unable to accept the boots since they were damaged..and sent a photo that shows the boots filled with hair and looking worn although i tried them for 2 minutes inside the house, on a carpeted portion to not scratch them. they are now sending them back, regardless of all my complaints, and I believe it's a way to rip customers off, since I am even a different hair color than the hairs on the boots on their 'proof'. I feel completely disgusted since I know i sent the product back in the same condition it arrived, I had never returned anything to them, I will most certainly never order again.”

Helpful Report

Posted 1 year ago

“Farfetch's delivery policy with FedEX needs alternatives. They require a signature for delivery at address and I understand this to ensure product is received by customer. However, FedEx also has an option for customers that work and not home during delivery, to pick their product up in person at the nearest FedEx location and sign for it with ID. Most people work and are not home sitting on their backsides being pampered awaiting a package because we have money and nothing else to do. WRONG!!! Most of us are hardworking people as customers and at least allow another option for customers to pick up and sign for their products ordered. I am truly disgusted with this whole FedEx signature at residence restriction because people are not at home 2:30pm in the afternoon. Hell, WE WORK!!! Once I receive my product, I will BEVER attempt ordering from this entity. Too much unnecessary B.S. surrounding shipping without reasonable options. ~NG”

Helpful Report

Posted 1 year ago

“Farfetch is ripping of clients. I bought a pair of sneakers for 200 Euro (Axel Arigato) which started to dissolve after 2,5 months. Farfetch is claiming that it is my responsibility and denies a return! Do not order anything from them.”

Helpful Report

Posted 1 year ago

“Good was not delivered and also no reaction from customer service! Never again!”

Helpful Report

Posted 1 year ago

“Ridiculous customer service! I received shoes faulty, hadn’t worn them, notified them within a day or two of receiving them when I went to wear them and noticed. I had so many emails asking for photos which I sent many times, never dealt with the same person so I kept getting asked for new things or being told new things. There was no instant offer to exchange them! I was simply treated like I’m not being honest and I have been going back and forth for a week now it’s absurd. I spent $300 AUS on a pair of shoes that are faulty and they are doing absolutely nothing about it so far. Don’t bother with this site, shop somewhere else!!!”

Helpful Report

Posted 1 year ago

“disappointed”

Helpful Report

Posted 1 year ago

“Selbst diesen 1 Punkt hat Farfetch nicht verdient. Ich habe 2 Waren bestellt, nur einen bekommen. Dies habe ich sofort gemeldet, habe Beweise, Fotos und Video und bei der UPS sogar kann man das Gewicht der Packung(0,5 kg) sehen, was sicher beweist, dass nur ein Artikel deinen war. Ich wurde in korrekter Form quasi als Lügnerin bezeichnet, weil Farfetch meinte, dies wäre nicht möglich. Dies ist unglaublich. Jetzt hoffe ich auf PayPal. Ich rate ab bei Farfetch etwas zu bestellen! Die ganze Erfahrung kann ich nur als Betrug bezeichnen! Sowas habe ich niemals bei einem Online Einkauf erlebt!!!”

Helpful Report

Posted 1 year ago

“I called Farfetch ahead of placing an order that would go beyond their regular return policy. It was my partner's birthday and the gift date would be past 14 days of delivery. I was assured it wouldn't be an issue and an exception would be made in case I had to return anything. It's now time to return an item and Farfetch won't honor their promise. I keep getting the same response over and over again from their customer service team, without any actual resolution. We've order from them enough in our household. Likely our last order after this episode.”

Helpful Report

Posted 1 year ago

“The most greedy and unsafe company. They delivered empty, opened package which was worth of 300 USD, when I tried to get refund, they said nothing can be done since they asked courier and they said they delivered package unopened :) not sure what else would they say. no other proof, just word of the courier. so it means, even tho its luxury company and you could order something over 1 K and if it gets lost/stolen etc... they will not do anything about it, even with the customers who have spend a lot of money throughout the years on their website.”

Helpful Report

Posted 1 year ago

“FarFetch processed my order, took payment of USD $350 from my credit card and now there is no trace of my order. So disappointing, I ordered from them at Christmas and it went just fine.”

Helpful Report

Posted 1 year ago

“@farfetch @FarfetchHelp This company is filled with liars and sheer thieves. They have been lying to me about my refund for almost one month now. And whenever I call, I get told another lie. How incompetent can you lots be? Lying to me in series of emails for my $974. don't use them they will scam you and will never refund your money.”

Helpful Report

Posted 1 year ago

“Joke of a company. Ordered 2 pairs of pants (in 2 sizes) that I need for an upcoming event. Package was delivered and only had 1 pair inside. I called customer service and was told they'd need to reach out to the partner and investigate, which could take up to 15 days. I told them the pants were needed ASAP for an event and I could not wait that long, and asked that they ship me a new pair. I was told they would not be able to do that and could not do anything until they heard back from the partner who shipped them. If you order something from Farfetch, it is Farfetch's responsibility to make it right - but they don't treat it that way. Do not order from this website, it is a full scam and I will likely have to call my credit card company to get my money back.”

Helpful Report

Posted 1 year ago

“I recently completed my first transaction with this company and, unfortunately, my initial experience left me quite disappointed. I placed an order for a pair of wedding shoes in size 36 EU for my wife. However, the quality of the shoes did not meet the expected standards, and while we reluctantly decided to keep them, the size guide on the website proved to be grossly inaccurate. This led us to initiate a return on the very same day in order to exchange them for the correct size. Much to our surprise, the company rejected our request for a refund, arguing that the shoes we returned were not in the same quality condition as when they were dispatched. This assertion was entirely baseless, as we had returned the shoes in the exact condition in which we had received them.”

Helpful Report

Posted 1 year ago

Farfetch is rated 1.5 based on 287 reviews