Farfetch Reviews

Name: Farfetch
Rating: 1.52

1.5 Rating 287 Reviews

12 %

of reviewers recommend Farfetch

Company Reviews

Questions

Metrics

1.5

Based on 287 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Farfetch 1 star review on 20th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely rude company with absolutely no respect as to what you are trying to say! Ordered a pair of £200 shoes and within an hour of wearing the bottom rubber was peeling off, I contacted FARFETCH as I am sure this is a faulty product, I was offered a £9 store credit! Once I then contacted and stated I am not happy with this I had nothing but rejection! I am now 2 months down the line £200 down and a pair of broken shoes to show for it which I have wore for 1 hour! Absolutely disgusting!”

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Posted 1 year ago

“Can this company make doing business with them more difficult? it's not like you're buying something cheap that you haven't paid a lot of money for. if they are unable to support their customers in a positive way they should hang up their business,”

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Posted 1 year ago

“Seems to be a trend that they send empty packages and deny all and any responsibility.”

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Posted 1 year ago

“Bad experience. Product returned. Return accepted. Said they processed the refund. Have yet to see it..1 month later and still waiting. When contacting them they were rude and told me to contact my bank providing me with nothing to go off….this was my first and last experience with this website. Horrible.”

Helpful Report

Posted 1 year ago

“I bought my boyfriend a pair of TNs that I couldn't get in Australia, he was after a plain black pair and found the ones he wanted on Fetch. I ordered 6 days ago and they arrived 4 days later sent from overseas to me in Australia. they sent the correct item and the correct size so my experience has been nothing but good.”

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Posted 1 year ago

“I returned sunglasses followed by their instruction, but when the sunglasses arrived in the custom of Portugal, the DHL told them to contact the custom to release the item, but they did not, and the item is there for almost a month ( still there at the time I am writing this review) and they just hold my refund not take any action. I contacted them, they only said they still hold it and will update to me asap. They do not care customer but their own interest. Very bad company. I already disputed the charge from my bank.”

Helpful Report

Posted 1 year ago

“My money was stolen by Farfetch, I mean LITERALLY! I have been using Farfetch for a while. On my third order, I have ordered 2 sunglasses as well as some other products together. Sunglasses shipped from sunglasshut, and in the app it’s been indicated that they will be shipped together. Once I receive the package, there was only one. I simply file a report, call the customer service by hoping this as a simple and honest mistake that will be compensated quickly. It did not! A few days later, I received an email they can’t return because the ‘partner’ confirmed that they delivered both products. This is quite literally stealing. I don’t see anything else here. The biggies nonsense I have experienced in online shopping so far. I will be following my legal rights, be away from them!”

Helpful Report

Posted 1 year ago

“I ordered a shirt which was delivered by DHL. DHL Didn't follow my delivery instructions and left the package at the door instead and sent me a blurry picture as proof of delivery. When I got back the package was not there. I contact Farfetch and the said they will investigate and get back to me with a decision regarding a refund. The company got back to me through one Andre who said that the company can't bear liability since I agreed for the package to be delivered at the door which isn't through and I have evidence. I will be contacting my credit card company to dispute this transaction. The company is a very fraudulent one, I'LL ADVISE YOU TO AVOID.”

Helpful Report

Posted 1 year ago

“The worst experience ever….Don’t order anything from Farfetch - missing items which they don’t refund you for.”

Helpful Report

Posted 1 year ago

“My return was lost and a claim was issued by the courier, but Farfetch gave me a suspiciously contradicting statement saying that i never returned the item even though i did. The tracking reflects the progress of the return and a claim was issued by the courier due to the missing package; however, despite all this, they told me that i never returned it. I will be filing a chargeback and will never buy from here ever again. What an experience, you heard it from me first.”

Helpful Report

Posted 1 year ago

“I have put my order in 4 times it was cancelled the first 3 times right away. The 4th time the order was in the process stage it was cancelled because your company couldn’t verify my credit card or my id. The credit card that was used came from my bank and the id was my drivers license. I don’t understand what happened and why it wasn’t able to be verified. This is ridiculous. This is 4 times it’s been cancelled I’m going to another company your company is a joke and overpriced.”

Helpful Report

Posted 1 year ago

“I was a loyal Farfetch customer but not anymore. Just one transaction destroyed my trust on them. I ordered a Moreau Tomme tote bag worth £665. They delivered a wrong item. I ordered again to correct the 1st order. My second order came, it’s still a wrong item. Both orders they delivered Saint Tropez tote bag! I returned the second order the following day as I need to use a tote bag for my holiday. 10 days after they received my return, I still did not receive any confirmation for my refund. I contacted the Customer service via email and we exchanged emails for a week and nothing happened! On my 8th message, I rant at them. After my email, I received that refund has been processed. They waited for the customer’s rage before they will give your refund! They don’t even offer any compensation for the inconvenience! My email message below: Hi, This is now getting ridiculous! What makes it so complicated to refund me when I returned the item untouched? Here is the timeline of my 2 orders to make your “concerned department” understand it easier: 01 March- Ordered Order # VHN5G2 Tomm tote bag £665 image0.jpeg 06 March- Order # VHN5G2 arrived but wrong item received (Saint Tropez tote bag) image1.jpeg - Ordered same item to correct the first order Order # XT9Z9C Tomm tote bag £654 09 March- Order # XT9Z9C arrived but still wrong item received (Saint Tropez tote bag) image2.jpeg - Packed the second order for return (I chose to return the cheaper price although the item received is the same for goodwill!) image3.png 10 March- Order # XT9Z9C picked up by DHL 15 March - Order # XT9Z9C received by the shop I have a picture of the first order but not the second order which has been returned to you to prove that you’ve sent the wrong items twice! If your concern department is logical, it is easy for them to understand this. I’ve returned the item in perfect condition, hence you have to give my money back! You cannot have both! That is called STEALING FROM CUSTOMER! THIS CASE NEEDS TO BE ESCALATED AS THIS IS NOW SO FRUSTRATING AND UPSETTING. I lost all my trust in Farfetch!”

Helpful Report

Posted 1 year ago

“I ordered a pair of shoes from Farfetch. The sizes were womens and the product was not labeled as such. Accordingly, I received a 10.5 when I wanted a mens size 12. I have messaged them twice without so much as a peep or reply. Not a bugger off or a we can help you...absolutely nothing. It boggles my mind how this happens when there are so many options for shopping that a company would be radio silent on a customer request. I should also note that the item was fulfilled by Stadium Goods and there was no billing invoice or order information inside the package - another FAIL. I reached out to Stadium Goods and at least they replied very promptly but were unable to assist. Another FAIL for Farfetch. As Southwest Airlines says, we know you have many options to fly. I will be taking my options to shop elsewhere.”

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Posted 1 year ago

“what a scam. i ve bought a pair of shoes fratelli rossetti 274£, they sent from Naples(????) a pair of faulty shoes, with the left bigger than the right, sent them back in less than 12 hours , They refuse the return, stating that the sole has been scratched, while the shoes were in those conditions when arrived .Finally they ve found a stupid for a faulty pair of shoes. Big mistake trust farftech”

Farfetch 1 star review on 22nd March 2023

Helpful Report

Posted 1 year ago

“Awful No refund”

Helpful Report

Posted 1 year ago

“Absolutely SCAM company. Bought a dress, returned it within days following every step. I am super petite and once I opened the package saw how huge this dress was. NEVER EVEN TRIED IT ON, did not remove it from the hanger or plastic bag it came cover on and after several calls and insisting over email what was the status of my refund they are saying that it arrived damaged. A complete lie!!!! The dress is almost $5000. DO NOT BUY FROM THIS COMPANY. I will be disputing the charge with my credit card provider but AVOID yourself problems with this company. As they made something up to not issue my refund. This item I bought it was actually sold out, I received an email one day saying it was back in stock so most likely someone bought it before and returned it and now they want to blame me for something that DID NOT HAPPEN. Worst company to shop from. Do not buy from them!!!!!”

Helpful Report

Posted 1 year ago

“Customer care is indeed far-fetched!!! I have bought a lot of expensive items via Farfetch and always had good experience. That was only until they had to take responsibility though. In short I bought several identical t-shirts in different colors only a few months ago and one of them has an obvious manufacturing flaw which got a lot worse the first time I used and washed it. After a lot of (stupid and unnescessary) questions which I answered the initial response was I could get 10% off a new shirt. What a joke!!! Afterwards they closed the case due to them deciding it was wear and tear = no refund or new shirt. So yes! The customer service and taking responsibility when not making money is indeed VERY FAR FETCHED! Shame on you. My best advice is to do your shopping else where!”

Helpful Report

Posted 1 year ago

“I read these reviews too late. I purchased a Balmain gents t-shirt.It arrived in a jiffy bag.Not what you expect when paying £200. I returned the item as I felt it looked fake. Filled in all the appropriate returns details. A month later the package was " returned to sender" it had been refused at customs . Cheated Never Shop with Farfetch Frauds.”

Helpful Report

Posted 2 years ago

“Beware. A good deal turned out to be a scam!! I thought I was getting a discount on a pair of designer socks but working with this company is a nightmare when things go wrong. I foolishly trusted FARFETCH with ordering a $200+ dollar pair of socks as a Christmas present. I got a call a few days after reporting that the package was not delivered offering to send a replacement. When I followed up they had “no idea” what the voicemail was about and said needed more time to research. Then After “carefully researching” with the shipper for over a month they stole my money and never delivered the package. I’m not sure if my problem was ever even touched by a real person as it seems they were just churning out autogenerated emails with no real response to date.”

Helpful Report

Posted 2 years ago

“Ordered a pair of shoes that supposedly were coming from Italy. The ordered never arrived supposedly cause it got damaged and two months later, I’m still trying to get a refund. Tried to dispute the charge through my bank and they lied to the bank saying that they had delivered the ordered when they even sent me emails that the order was NOT going to get delivered. Anyways, frustrating, still waiting for the refund and I do NOT recommend ordering anything from them.”

Helpful Report

Posted 2 years ago

Farfetch is rated 1.5 based on 287 reviews