Farfetch Reviews

Name: Farfetch
Rating: 1.50

1.5 Rating 305 Reviews

12 %

of reviewers recommend Farfetch

Company Reviews

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Metrics

1.5

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good variety, delivery speed and well stocked.”

Helpful Report

Posted 6 years ago

“WTF is up with Farfetch prices?? You guys are out of control..Are people actually paying these prices? Farfetch has become the most expensive place to buy clothing! Sales have become a major trolling event...😂😂😂😂😂💩💩💩💩”

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Posted 6 years ago

“Good service, fast delivery, perfect discounts! 5+”

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Posted 6 years ago

“I ordered an expensive designer bag but received a pair of shoes worth about 5% of what I paid for. Despite their delivery error customers service is slow to help. The returns process is opaque- there are no updates from Farfetch, I had to call daily to chase. I have sent back the item 2 weeks ago but am still waiting for a refund. All they can advise you is to ‘wait a few more days’ and apparently are unable to do more than ‘email the boutique’. I am beginning to think I may have to resort to court action for my money.”

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Posted 6 years ago

“Good sales and offer free delivery”

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Posted 6 years ago

“Easy to use, fast delivery.”

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Posted 6 years ago

“Great app, very quick and easy to follow. Accept paypal which is always a plus sign for me for safety reasons. Reasonable prices and all items are sent via courier so even though coming from the EU they arrived within 1 week and were extremely well packaged. Definately use again”

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Posted 6 years ago

“Quick to charge your card and slow to ship the item. Also, big markups and no price matching. Would not recommend at all.”

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Posted 6 years ago

“Amazing packaging . Emails on every step of the way . Brilliant selection .”

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Posted 6 years ago

“Very slow with refunds first time took about 7 weeks to get a refund. Currently waited 4 week still no refund No communication I have to email twice and still no idea when I should expect it”

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Posted 6 years ago

“Super fast delivery via DHL and a fantastic range of high end products from across the globe”

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Posted 7 years ago

“very good packaging, fast delivery ..”

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Posted 7 years ago

“Top service all round and extremely well packaged 5 stars farfetch thank you !”

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Posted 7 years ago

“a lot of chooses”

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Posted 7 years ago

“Reasonably priced high end clothing, fast delivery with DHL and only one shipping cost from multiple locations.”

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Posted 7 years ago

“Great! Delivery in time”

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Posted 7 years ago

“I ordered a YSL dress and it was delivered in just 3 days! The site is truly professional, efficient and carries great brands”

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Posted 7 years ago

“Good website, great choice of items. There was an issue with the packaging and so i was offered a discount, which led to delays in my delivery. From this i received a discount for my next order and 5% of my current invoice. I would use farfetch again.”

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Posted 7 years ago

“GREAT EXPERIENCE!!! PROFESSIONAL Team!!”

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Posted 7 years ago

“they have wide rnage of brands, better photos with models wearing the items and good info of size / measurements.”

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Posted 7 years ago

Farfetch is rated 1.5 based on 305 reviews