Farfetch Reviews

Name: Farfetch
Rating: 1.50

1.5 Rating 305 Reviews

12 %

of reviewers recommend Farfetch

Company Reviews

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Metrics

1.5

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service !!! received a package that was tampered with from farfetch.. contacted DHL and Farfetch and apparently DHL claims that there were no contents in the box from the original facility. (I have an email grom DHL, that attests to that, which I forwarded to Farfetch) Apparently not a good reason, and because someone at Farfetch customer service decided that this is not a valid reason for refund, they apparently cannot reverse the descision.. not even management!??). I am not trying to reverse the Death Penalty, just a descision made by an inefficient, inexperienced staff member. Don’t waste your time and money.. go to the luxury store, and have the full luxury experience…”

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Posted 2 years ago

“I just realized I bought "non-returnable" shoes that don't fit. Their prices are outrageous shop at SSense..way better return service thatn Farfetch...”

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Posted 2 years ago

“ha ha if you are rich enough to buy these, just don't return it. All these bad comments are specifically about return issues because they cannot afford to lose $500 on items they don't like after trying them on. ha ha”

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Posted 2 years ago

“Upon delivery of my Moschino shoes, the box was bent up. I opened the box and the shoe box was bent up as well. This was the last size so customer service didn’t discount it. They only offered I return the shoe and get my money back. My son was wearing the shoe to prom the next week. First off the packaging was done very poorly. If your buying a very high price item, your item should be package right. I will not be ordering from them again.”

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Posted 2 years ago

“I ordered a Marc jacobs tote. It is so obviously a fake. It stinks of plastic and the zippers for one are absolutely not what is normally used in a Marc jacobs product. So disappointed and I at least don’t want other people falling for this. And there is an internal tag saying made in viet nam and made of polyurethane!!”

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Posted 2 years ago

“I do not recommend this company, they denied they have received my returned product, even I provided all the prove of all information, nice way to feed their family”

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Posted 2 years ago

“After reading all those bad reviews I was not sure if it was a good idea to shop there, finally YEAH, BEST IDEA EVER. I am totally, completely satisfied with my order and how the shipping went fast. I recommend!!”

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Posted 3 years ago

“I do not recommend ordering from this company. Poor customer service. They will not accept your return even if it is within the window stated on their policy. They sent me a wrong label for returning a few items from an order of more than $1,700 dollars. Even though they acknowledge it was within the window they do not honor it and I couldn't do the return.”

Helpful Report

Posted 3 years ago

“I ordered several pairs of designer shoes from Farfetch. I wanted to return most of them and it took a few days and phone calls to get the return label. Today, I heard they are not going to refund my money for a pair of shoes because they are damaged. They are not damaged. I tried them on and put them in the box. I did not wear them. I am still waiting for the refund of other pairs and it has been about a month since I returned them. NEVER BUY FROM FARFETCH. Buy designer clothes and shoes from a reputable site like Nordstrom, Saks or Neiman Marcus!”

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Posted 3 years ago

“This appears to be a fraudulent company, not only to the basic returns or cancellation policy mislead the customer but they indicate forms that need to be filled with no link to download the forms whatsover. I ordered a surprise gift for my wife and due to change of mind I sought cancellation a few hours later, to my horror the customer rep replied that the order was already processed and they cant cancel it despite it being barely 2 hours since I cancelled my order. When I followed-up they refused to grant even another reply to work out any options. Buyers beware a company that makes it so hard to reach them after taking your money is shady for a reason.”

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Posted 3 years ago

“PLEASE BEWARE OF THIS SITE!! I ordered 3 items from Farfetch and had issues with each one of them. The items purchased were supposed to be brand new since I paid full price. They came to me in used condition. scratch marks on all 3 bags! Customer service is terrible. They don’t support their customers. Returns are painful and difficult. Never purchasing from them again!!”

Helpful Report

Posted 3 years ago

“Horrible customer service. Do NOT use this site if you need your order! They cancelled my order 3 times.... I provided verification, called, did everything but give them my 1st born and still cancelled. I wasted so much time with them and now have only one week to find something. Would never recommend them!”

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Posted 3 years ago

“I placed 4 orders over past 1.5 weeks. 3 orders were canceled due to out of stock. However when I clicked on the item I bought which suppose to be out of stock, they are still selling on farfetch at a much higher price. I have never got my order cancelled from other designer online shopping site, but 3 orders got cancelled by farfetch.”

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Posted 3 years ago

“The absolute worst customer service. I was sent the wrong item, not even close to what I ordered. Now I am expected to make the return and your company refuses to send me the correct item. You expect me to re-order the item as if I haven't been inconvenienced enough. I am now running around to return the wrong item you shipped as if I am an employee receiving compensation for my time and energy, while your company can't possibly be inconvenienced with actually shipping me the right item without me re-ordering. Absolutely ridiculous. Unprofessional. Bergdorfs would never.”

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Posted 3 years ago

“DO NOT BUY FROM HERE, if you are looking for a positive Customer Experience Farfetch will always prioritise their relationship with their partner boutiques rather than the consumer. I bought several items through Farfetch and returned one of them. 3 weeks without any communication, I receive an email from Farfetch saying that the shop did not accept my return because it had a make-up stain on it. Guess what? I am male (not that matters) and I do not wear make-up. I am not sure what happened here, but they are returning the sweater back to me and forcing me to keep it. I did ask what would they have done if the "make-up" marks were left by someone trying the sweater in store? Would they force the customer to buy it? - but they failed to respond to that. Never in my online shopping experience I had an item returned back to me or such dismissive customer service. Poor First time reply, poor resolution time, poor customer service.”

Helpful Report

Posted 3 years ago

“Beware of this company - FAULTY ITEMS NO ACCOUNTABILITY. I ordered a very expensive Coperni small handbag from Farfetch. The bag was used once for a wedding as a clutch bag. On the second use I tried to attach the strap to the bag and one of the loops broke away from the bag leaving just a sharp metal prong. Now unable to use the bag with or without a strap. I wrote to Farfetch Customer Services who advised they would refer the issue to Coperni. Two weeks later I am advised the following: "Upon analysing the photos you shared, our partner concluded the damage reported is not caused by a quality issue, rather by normal wear and tear. As such, they are unable to offer a solution and will not accept a return". So a small handbag costing £550 used for the very first time with a strap and the loop breaks is a wear and tear issue? Not a quality issue? Unbelievable response and I will be pursuing this matter.”

Farfetch 1 star review on 14th February 2022

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Posted 3 years ago

“This company doesn’t know how to conduct business. If you agree just buying or returning it seems fine. But anything more complicated than that is beyond your it. Totally incompetent managers and no one to hold accountable”

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Posted 3 years ago

“BE AWARE!!! Impossible to return if id doesn't fit you. They have a habit not accepting items back claiming they are not in the same condition as they were sent initially. They are dealing with multiple partners who mistreat customers and farfetch has no control over it. All your items would come in multiple packages without any labels, invoices or return information. It is always your fault and they would just say sorry and do nothing to provide actual business. Most terrible company. Never again would give them my business.”

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Posted 3 years ago

“I ordered 2 dresses. Only one of the dresses was delivered. The shipping label, packing slip and everything showed 2 dresses, but the package only had one dress. This is a $750 dress that I was charged for, and never received. I’ve been in contact with farfetch for 3 months, every time I call they say they’re reviewing with the company and will get back to me within 24-48 hours. They do not get back to me, I have to call and it’s the same story. I demand my money back. I don’t know what else I’m supposed to do. Stay away from this company. This is a fraudulent company.”

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Posted 3 years ago

“Buyer Beware! Buy direct and dont use Farfetch. I paid full price for Gucci Horsebit slippers which are too small and they say their partner can not return or exchange for a larger size! Very sad that even though the National Retail Federation has urged extended return policies -Farfetch is not granting me an exception. They are not extending the return policy even though everyone was told to buy early due to shortages and shipping delays due to supply chain problems. Kudos to Best Buy for allowing purchases in Mid-Oct for returns until mid-Jan!!! Farfetch is not being reasonable!!!!”

Helpful Report

Posted 3 years ago

Farfetch is rated 1.5 based on 305 reviews