Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,835 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete disaster!!! How is possible that everyone's package is held in customs? I paid more with the shipping and customs fees than dress!! I will never order again!”

Helpful Report

Posted 5 years ago

“If i could give no stars I would!!! Terrible terrible customer service!! Ordered over £200.00 worth of clothing and it’s been 10 working days with no tracking number and no one is coming back to me on emails or the phone!!! Till today no response!!! But my money is gone!!!”

Helpful Report

Posted 5 years ago

“Fashion Nova no help at all. People working there think it’s fun to ignore customer email and play with people’s time and money. On top of that there is a fake company ‘Global freight systems’,which I’ve never heard of a day in my life. Never once have I had to pay customs, especially on items that are below the rate... absolutely disgusting. Wish I could give 0 stars..”

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Posted 5 years ago

“I would never ever buy from them ever again I just spent $20 to ship out a return I feel like all the money that people spend on their clothes they should not have to pay for a label”

Helpful Report

Posted 5 years ago

“WORST CUSTOMER SERVICE I order from Fashionnova regularly and have made numerous returns successfully. However with my last return there is A LOT of ISSUES. They mostly send you a template reply and offer in no way to help locate my package. I sent it with 2 day shipping and all I got was "sorry we can't help you" I like their clothes most of the time, but their customer service is by far the WORST. I spend an average of $200-300 a month with them and I will NOT be ordering from them anymore. -DISSAPPOINTED CUSTOMER”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM FASHION NOVA! Consider yourself warned, they are thiefs and just want to TaKe your money in whatever excuse. They cancelled my order and did not return the whole amount , they stole 16e from the Visa card used. They also add 10 e for every order made with Visa card without telling you anything off such cost will be taken!? (Supposed to be free shipping...) Have contacted them about this issue 2 times via email and they only play ping pong boomerang with you and keep repeating that they have done all correct and I just should contact my Visa card or bank... talk about escaping responsibility lol... I will sure make official complain true Visa cards insurances and tell them how this company steals people’s money. Hope they lose their visa rights ;)”

Helpful Report

Posted 5 years ago

“I placed an order for $77 dollars on 12th of April ‘19. Contacted FN May 5th to ask what happened to my order. FN then told me my items were held at Global Freight Shipping they then sent me a link. I paid the charges then nothing. Yodel do not have the items so I am contacting my bank for my payment back for GFS PayPal for my money from FN and I will never order from them again.”

Helpful Report

Posted 5 years ago

“COULD NOT BE MORE DISAPPOINTED WITH THIS ONLINE COMPANY!!!!!! I ordered 7 dresses for an upcoming trip, roughly about a month before I was to leave the country. I allowed myself this much time to place an online order because the website itself ensured me MULTIPLE TIMES that their shipping takes 5-10 business days. Well they lied. I was told on the phone with a customer service agent that the 5-10 business days is only talking about how long it takes for the shipment to get to customs... HOW IS THAT A REASONABLE ESTIMATE?!?! On top of this all, they dont allow full refund... only store credit. WHY WOULD I EVER WANT TO SHOP THEIR AGAIN??? this online store is HORRIBLE.”

Helpful Report

Posted 5 years ago

“Fashion nova is a scam. I bought jeans for $19.99 and had a discount of $5.99. They were stiff and were not skinny jeans so I had to return them which cost $11.00. Then I find out they will not return your money. they will only give a store credit on an e card so I got that. But come to find out they don't give you your full amount back. So after trying to buy jeans the same price and a discount the same, I found out I had to pay shipping again. So the $20.99 I originally spent...in order to get the same jeans only different size I would now be spending $19.99 plus $11.00 and then an additional $6.99. I am paying for the pants twice. This is a horrible place where greed overrides valuing their customers.”

Helpful Report

Posted 5 years ago

“For UK buyers , if you buy from fashion nova ,please be aware you will be ask to pay custom fees . Fashion nova does not state this on the website . So if you don’t pay , you won’t get your order plus you will have to pay for the fee for your order to be return to them . Also if your order is late , it it probably been held by the custom. Fashion nova won’t update you about this . You will never know what’s happening with your order unless you ask them . Cause they won’t update you ....or the tracking info. Also they won’t apologise for their poor customer service...so be aware”

Helpful Report

Posted 5 years ago

“for starters they DO NOT PICK UP THE PHONE. Second I referred a roommate and he spent over $100 dollars on their website and I was suppose to receive $30 for that. It never came because we have the same shipping address and that's not allowed. Where does it say that sharing a shipping address isn't allowed? I emailed them and every time i respond to the email someone new emails me back and keeps saying the same thing. They need better customer service for sure....”

Helpful Report

Posted 5 years ago

“If you have had problems with your order when ordering to the Uk or Europe this may help you. After waiting 2 weeks for my delivery (sometimes normal waiting time) I received an email from 'Global Freight Systems' asking me to pay a fee for duties and taxes. I was hesitant to pay this and at first thought it was a fraud company so I ignored it. I did email Fashion Nova about it but they didn't say anything about GFS and just said it can take up to 30 days to receive my package so I carried on waiting. 30 days had now past by and still no package so I emailed FN again and the send me an affidavit form to fill out so they can investigate where my package was. The next day they let me know it was with 'Global Freight Systems Ltd' they were awaiting my payment for the duties and taxes. She sent me a new tracking number along with a link to the website which is: https://globalfreightsystems.co.uk/PaymentService/MakePayment So now I knew it was legit (despite all the reviews saying its a fake company, it isn't). It also states on their website that they work with some companies including FN and they had a right to charge duties and taxes for some packages coming from abroad, it also states that FN does not mention this on their website or delivery info (hence why so many people are angry and don't know whats going on with their order). I paid the fee that day and each day I checked on Yodel to track my order but each day it said 'Your parcel will be with us soon' Until the 7th business day it said it would arrive that day and I was able to track it the whole day until it arrived. So I received my order after 5 weeks. Finally! I hope this helps some of you and I really think FN should make some changes to their website so UK and European customers know to expect other fee's (Everyone who has had this problem should email FN asking them to state that we may have to pay more fees)! Otherwise they will carry on doing what they are doing,, Its not fair, they are a multimillion dollar company, their customers have the right to know!! So after this long frustrating wait I am very happy with my clothes but due to this frustration I won't be ordering from FN again. Shame as I loved their range so much! Im sure I'm not the only customer they are losing due to this. Time to make some changes FN and notify your valued customers on your website!”

Helpful Report

Posted 5 years ago

“Terrible service and email responses from the fashionnova team seemed automated or completely unhelpful. Ordered my clothes 13th april and they are apparently still in transit to yodel and its not going to arrive by the looks of it even though i have sent 10+ emails to them trying to sort out the issue. Never ordering from them again”

Helpful Report

Posted 5 years ago

“I purchased a dress from this company that was 44 USD. Initially, I paid less because I had some discount coupons. Unfortunately, someone at this company was not using their head at all. Instead of using the amount I paid for being 24 USD, they mentioned the 44 USD. That is 20 USD more. For that reason, I had to pay customs worth something like 25 USD. Now customs does not want to give me my money back after telling and showing them that I paid less for the dress. I have the evidence that I paid less and no customs costs should have been charged. If only Fashion Nova mentioned the correct amount, I did not have to pay customs of almost 25 USD. Therefore, Fashion Nova should pay me my money back or give me a discount of the same amount I paid to customs in the Netherlands. This is their fault for not mentioning the correct amount. Just to be clear, I did not get a refund yet.”

Helpful Report

Posted 5 years ago

“Sizes are way off. They will only give you a gift card back to their store. Quality is terrible. Had to pay for shipping to return.”

Helpful Report

Posted 5 years ago

“So I went to the Fashion Nova site, because I had a $15 credit from a previous order,Of course I went straight to the “sale” section. I bought 3 pairs of jeans and 4 sweaters and 1 short sleeve shirt, I ended up paying $105 bucks, and I am SUPER satisfied with my purchase! I am a curvy woman and EVERYTHING has mostly spandex in it so they were super stretchy. I was smart enough to order a size up in case I needed to wash and dry to get the correct size and that proved to help. The jeans are thick and of good quality, for $19.99, I thought this was a great deal! The jeans were actually NOT a sale item but were still $19.99… Great quality for the price. My only complaint was that they advertised a 50% off code, but when applied it seemed to only give me about 30%… They had several savings codes swirling around…it took about 4-5 days to receive my order, and I was lucky to love everything piece so I had no need to use customer service. I don’t usually write reviews but I wanted to express my pleasurable review!!”

Helpful Report

Posted 5 years ago

“I wrote a review previously Im not sure how they got a three stars rating from me but if I could give 0 I would.... I hate fashion nova and I have canceled them. I tried to get my money back for an order and they just won't respond to my queries. DON'T WASTE YOUR MONEY OR TIME WITH FASHION NOVA!”

Helpful Report

Posted 5 years ago

“Horrible horrible horrible..... I would NEVER order from them again. First they took my money... The package was sent back to them they never acknowledged receiving my package and would not respond to any of my messages. Stupid me gave them another chance this time I got my package with items missing. In addition I got many items that were not fashion Nova branded....I'm over fashion Nova. I will save up and buy from companies with integrity. Cheap is not always good. Customer service is garbage and they ignore you completely.”

Helpful Report

Posted 5 years ago

“I purchased a gift card for my sisters birthday and they said they couldn’t fill the order. Wtf! It’s a gift card! Never got my money back either. No email response or phone call. Fraudulent company. Do not shop here. Report them to your credit card company so they will lose credit card privileges.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY. THEY SEND INCORRECT ITEMS THAT THEY HAVE IN THEIR SALE SECTION (THE ONES THAT THEY CANT GET RID OF ONLINE), THEY WILL SEND TO YOU BY “ACCIDENT” AND IF YOU DONT REPORT THE ITEMS WITHIN 48 HOURS (for ex: if you are out of town and can’t check the mail in time) THEY WILL KEEP YOUR MONEY AND APOLOGIZE FOR THE INCONVENIENCE( even if it was their fault for packing the wrong items in the first place). THEY WONT EVEN CREDIT YOU IN A GIFT CARD FORM OR SEND YOU THE ORIGINAL ITEMS YOU ORDERED. Report them to “Better business bureau”. Fashion Nova is a shady company. I am writing this to warn others from getting their money taken from them.”

Helpful Report

Posted 5 years ago

Fashionnova is rated 2.0 based on 2,835 reviews