Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I haven’t had an issue with product quality but customer service is horrible and no one is willing to help. I have deleted my old address several times from my account and it makes no difference, the second I place an order and the new address even shows up as confirmation, after the order, the old address is miraculously added and set as the default and that’s where my order is shipped with no help to correct this issue at all. You’re welcome new tenants for the gifts!”

Helpful Report

Posted 2 years ago

“I have sent several emails to there support website because of course you cannot speak to anyone! Yet I have not even gotten a return email with information. I ordered on April 24th and order has not moved. Please someone respond to emails sent to you! At this point I just want my money back!”

Helpful Report

Posted 2 years ago

“I purchased items that were damaged. Fashion Nova claims the items were damaged in transit. Items purchased 22 days ago and damaged were immediately reported same day as delivery on may 11. I have received two automated responses but have yet to hear from them since 5/14. Customer service is trash!”

Fashionnova 1 star review on 22nd May 2022

Helpful Report

Posted 2 years ago

“Find another shipping company because laser ship is not giving me my items and I’m pissed that I have to go threw this 2xs now.”

Helpful Report

Posted 2 years ago

“IF I COULD GIVE THIS TRASH WEBSITE A 0, believe me I WOULD. I had a $31.99 store credit with fashion Nova and decided to order an order that would come up to that exact price in order to use up my credit. As I proceeded to checkout and select the use of my gift card balance, I was shocked to find that my debit card was charged for the $31.99. I tried contacting them on several occasions and through several methods to get my money back but I have gotten nothing but automated replies and it’s about to be 2 weeks since this incident happened. Terrible site and worse customer service. Save ur money and time and NEVER shop here.”

Helpful Report

Posted 2 years ago

“Str8 trash and customer service is non existent for assistance! Website is broken when trying to contact?! Clothes look NOTHING like the ad! I ordered skinny jeans and got boot cut wtfawk?”

Fashionnova 1 star review on 18th May 2022

Helpful Report

Posted 2 years ago

“Customer service is trash!!!!They make it very difficult to speak with support, when you call they refer you to the chat which is no help, I was given tracking number with DHL that did not work, so therefore I am not able to speak with DHL because of course they need a legit tracking number, I will stick with black owned small businesses for now own, their CS and process is so much easier, never have any issues with them”

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Posted 2 years ago

“They don’t return your money but instead give you a gift card so you can spend more money on them ! It’s a scam and the product is very low quality !!!!”

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Posted 2 years ago

“I ordered a romper & mailed it back because it's too large. Fashion Nova required you to pay for & print a shipping label from them. They also only give a store credit, no refund. I never received my credit & have not heard and from them regarding my return. It has been received according to my tracking info. I will never order from Fashion Nova again.”

Helpful Report

Posted 2 years ago

“Evil scammers want refund your money want respond to emails and that's your only contact so many people buy these cheap overpriced clothes and they treat there customers awful if you need to return something you want get your money just ignored”

Helpful Report

Posted 2 years ago

“For all the money this company makes you think they would have a true CS dept. WARNING: order at your own risk. If you don't like your product you might as well give it to Goodwill as you will never receive your refund.”

Helpful Report

Posted 2 years ago

“Im so done with this company. Their costumer service is terrible. I received pants with a stain it and filled out the form on their website but I never got a responds back. I emailed them, Called them but no answer. Then I wanted to return something and I never received the money back. The tracking code is saying that my return arrived. Just the same as with the pants NO responds at all. Even though I really liked their clothes I will never order something from them again.”

Helpful Report

Posted 2 years ago

“If I could put no stars I would. Changed me to ship back my items. Said they processed my order to give me a store credit.(Threw email.) Which I have NEVER received. I have ordered threw this company 3 times. And its always an issue. Paid extra to have 2 day shipping $20.00. Order didnt arrive until 2 weeks later. Can not get a LIVE person on the phone. So with that being said you might have a 20% chance og getting what your order for when you ordered it. As for returns, the say you have a credit but that credit email never appears. Would not recommend this company to anyone!!!!”

Helpful Report

Posted 2 years ago

“It’s a love/hate relationship with fashion nova.. do they stock the best jeans I’ve ever worn? Yes. Are most of their other items a little size inaccurate and overpriced? Also yes.. in my opinion. Being in Australia I’m always expecting the shipping to take a little longer, however, this time I paid for express shipping and it been over a month with no package and I am pretty disappointed. But will I continue to make purchases? More than likely.”

Helpful Report

Posted 2 years ago

“This is the worst experience I have ever had with a company. I never post negative reviews but I feel people need to know about this awful company. First of all, their clothes are cheaply made (you definitely get what you pay for). They don’t do exchanges and then charge you for returns AND shipping if you want to reorder in a different size. If you do return something they will not refund your money; they will only offer store credit. Their customer service department is online only. You can’t talk to a person even if you ask to. They also refused to reply to my email asking to elevate my issue to management. They are unwilling to work with customers. After realizing how horrendous their return policy was, I tried to cancel my return. They refused to cancel it and also refused to refund me for the cost of the shipping label.”

Helpful Report

Posted 2 years ago

“PLEASE BE CAREFULL when you buy online at fashionnova, Once you placed the order you can not reverse it. Even though you sent seconds later an email to cancel the order they just say when you receive it return it. You can not even talk to a live person because they dont answer. So have an experience where i placed the order incorrectly an immediately I proceed to try to contact them, sending several emails saying PLEASE DO NOT PROCESS ORDER and explained them a valid reason. they dis not care and send the order anyway. Plus they stole my money”

Helpful Report

Posted 2 years ago

“Never received my order I've been emailing since March 24 when I received a notification that it was delivered l still haven't received a email back and it's April 25th Poor customer service Took my money and I have nothing Never again”

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Posted 2 years ago

“I ordered $197 worth it closed for fashion over 10 items it was supposed to be here at the end of March her it is s almost may I never received my clothes they were delivered to the wrong address because they changed my address I tried to get my money back they won’t resend my money they said that they resent the items out two weeks ago still haven’t received them I feel like they just took my hard working money and ran with it and this is the second time to because last time I bought 6 pairs of jeans and had to take 3 pairs to get the zipper broke before I ever how to chance to war it”

Helpful Report

Posted 2 years ago

“I bought 2 pair of jeans from this fake company,they were too big for me,I returned them and they still charge me for shipping,I sent several mails to them to pay back my refund into my bank card,they did not do such,they emailed me a gift card,I have 2 gift card that I couldn't use because they don't indicate any place to use your gift card at checking out.i ytried to email them to let them know I want to use the gift card to repurchase the right size but it does show where to use the gift card,they have not responded Till now,no phone to call,they are owing me $61.16.. People read reviews before you spend your money,,this company is fake,they need to be reported and exposed,I have not have this type if experience before from any merchant. This is really sad ,they give people gift card because they still want you to spend the money on their sight,but unfortunately the gift card cannot be use,,this is very sad,they will meetctheir doom one day for cheating innocent people that are trying to patronize them, I will never in my life buy anything from their store,,never..”

Helpful Report

Posted 2 years ago

“I love this company. I never have any issues. I like that if I need a different size, I can just send back my items. Note to all please have usps scan and out a label on. The return gets there faster. Again I love the jumpsuits and rompers. Cannot find these things anywhere else.”

Helpful Report

Posted 2 years ago

Fashionnova is rated 2.0 based on 2,834 reviews