Name: Fashionnova
Rating: 1.97

“I purchased something from fashion nova and it didn't fit. I returned the item with tracking confirmation. They wouldn't issue a refund instead they gave gift card. Go to use gift card and it says "no longer avaliable". Been emailing for 2 months and they tell me "clean my cache, try different web browser, call and talk to bank, and/or they issue me the SAME gift card that doesn't work. So I am out of money and product. If you order, make sure you keep because trying to return, you'll get robbed. Just saying🤷‍♀️ can I give a 0 star?”

Helpful Report

Posted 3 years ago

“3 dresses came with holes, and I submitted to Fashionnova on July 3 and July 15 I still haven’t heard anything. Horrible service and damaged items! They used to be so much better but now they just care about taking money not about the customer.”

Helpful Report

Posted 3 years ago

“Placed order on 7/6. No updates or information by 7/11 so I ask for shipping info and verification it's being worked on. Given a delivery tracker for Lone Star Overnight that does not update until I get an email on 7/14 saying that the package was delivered on 7/10. Fashion Nova CS went back and forth with me all but calling me a liar when I said I never got my order, despite my proof that the times are wrong, and they talked to me the day after the supposed delivery date saying it's on it's way. They finally opted to resend the order which *should* be here tomorrow, but something was out of stock so instead of refunding me, they gave me a gift card to their website.”

Helpful Report

Posted 3 years ago

“Well I have never ordered and from looking at the reviews I don’t think I will be..”

Helpful Report

Posted 3 years ago

“i used to order from fashion nova faithfully it was my favorite place to order from due to cute clothes and fast shipping but ever since they got with a company lasership i’ve hated it i can never receive my packages from them laser ship claimed one time that they weren’t able to get into my gated community which i find hard to believe because ups,fedex,usps, amazon never have a problem. I know recently placed an order and the only update i’ve been seeing for a whole week was that my label was created and i needed this item for an important day. They really need to go back to using usps, fed ex or ups because i will not be ordering from the again until lasership is no longer the carrier.”

Helpful Report

Posted 3 years ago

“This has to be the worst experience I have ever had with online shopping. I placed an order with Fashion Nova on May 27th, 2021. On May 28th my items were supposedly shipped. On June 7th I contacted Fashion Nova because they hadn't provided a tracking number for the items that were shipped May 28th. Fashion Nova contacted me and let me know that their shipping company "lost" my order, so they reshipped it to me. A pair of jeans that I originally ordered were no longer available. Fashion Nova reimbursed me for those. When I finally received my order, none of the garments fit, so I printed a $7.99 shipping label provided by Fashion Nova to return the items. Fashion Nova received my return on June 25th, 2021 and they told me to wait 5-7 business days for my refund, which they promised in writing via email as a one-time courtesy they would return my refund to my original purchase method. On the seventh day they decided to tell me that they can't give me a credit nor are they able to refund me because they can't refund nor credit reshipment items. So I basically gave fashion my money, the pandemic must have put them through some hardship. Taking people's money is ignorance.”

Helpful Report

Posted 3 years ago

“I never ever ever ever order from fashion nova again they are a scam they took my money and not even trying to fix the problem how they saying it been delivered and I never got the package something not right about this company”

Helpful Report

Posted 3 years ago

“I will no longer purchase items from Fashion Nova I ordered a dress for my birthday paid for expedited shipping and all and this is the second time they have sent me used clothing am sick and tired of this. People are paying full price for used items full of make up”

Helpful Report

Posted 3 years ago

“I’m reading the reviews and a lot of people have the same problem as me. I got an email saying that my order was delivered but it wasn’t. I contacted fashion nova and they took weeks to respond. Bad customer service. They ended up saying that according to their records the delivery was successful so they can’t do anything. They just took my money. Never again!”

Helpful Report

Posted 3 years ago

“I used a discount code for 40% off and as it turns out it wasn't applied when my order went through. Now I can't get in contact with anybody because they make it impossible to talk to customer service. There is no number you can call and all they give you are pre-made answers to common issues. Never again”

Helpful Report

Posted 3 years ago

“NIGHTMARE COMPANY. SCAM SCAM SCAM”

Helpful Report

Posted 3 years ago

“I ordered clothing from Fashion Nova on Monday June 21st which amounted to $367.44, however the order did not go through. So I ordered the same items again and it went through just fine - so far so good. I reached out to Fashion Nova on Wednesday June 23rd after I noticed that I received 2 charges to my account, one in the amount of $367 44 and the other in the amount of $92.86 - I used QuadPay to break up the second payment. They ensured me that the order was canceled and I would be issued a refund - cool, no sweat. However, due to this error on their end, it caused my account to go negative and I ended being charged almost $30 in overdraft fees - not so good. I reached out to them again yesterday, June 27th, after receiving not only my order that went through, but also the order that was supposedly "canceled". When I reached out to them to explain the situation and to state that my refund not only didn't go through but the order was never canceled. After going back and forth for a while, I offered to return the items from the canceled order and asked for a refund. To which they responded that they will NOT be giving me the refund, instead would only give me store credit and they will be sending me 7.99 for shipping to return the items. I have NEVER had a good experience with FashionNova. Whether it be items arriving damaged, order gets lost, items are found to be "out of stock" AFTER I have already paid for it, this situation, and I'm over it. I will NEVER be returning to them”

Helpful Report

Posted 3 years ago

“The whole store credit is BULL. Will never do business again here. Store credits forces a customer to keep doing business here. Cheap quality material. I have filed a compliant w/The BBB and the Attorney Generals office”

Helpful Report

Posted 3 years ago

“I use to buy from Fashion Nova but stopped the last year due to complaints I heard. Well decided to give them a chance. So I put in a order 05-23-2021 and was said my delivery would be delivered 05-29-2021. I was waiting for the order because it was stated guaranteed delivery that day. I contacted this company they deal with named LaserShip and was told by them my order wasn’t sent to them yet and still being processed. Mind you this was the day I was suppose to receive it. I mentioned to LaserShip I was looking for the package because I will be out of town 06-02-2021. All I received was a sorry and reach out to Fashion Nova, when trying to they have a recording now so you can’t even speak to a rep. Anyway I left town 06-02-2021 but my cousin was still at home. I received a text message that my order was being delivered. I called my cousin to tell her to look out for my package. Received a alert it was delivered but when my cousin checked the package was not at the door. She looked around and even checked around the doors of everyone in the complex and still nothing. I get packages on the daily almost from Amazon so it’s no way it was stolen. Even had packages stay out the whole night. She even checked the mailbox to see if maybe it was put there and still nothing. I contacted LaserShip and was told it will be investigated, that has been a week now and I haven’t heard anything or received a email. I tried to reach out to Fashion Nova and I was emailed a message Stating (Unfortunately, we are unable to locate your order, please provide us with further information so we may quickly resolve this issue.) All I was offered was a 25%off code from my next order that last till 06-30-2021. Are they serious?? Why would I order again when I haven’t received my order in the first place? This is beyond a mess not only that I used the QuadPay option and still have to pay them regardless. I will never support or order from Fashion Nova again all the bad reviews and complaints are true”

Helpful Report

Posted 3 years ago

“I use to buy from Fashion Nova but stopped the last year due to complaints I heard. Well decided to give them a chance. So I put in a order 05-23-2021 and was said my delivery would be delivered 05-29-2021. I was waiting for the order because it was stated guaranteed delivery that day. I contacted this company they deal with named LaserShip and was told by them my order wasn’t sent to them yet and still being processed. Mind you this was the day I was suppose to receive it. I mentioned to LaserShip I was looking for the package because I will be out of town 06-02-2021. All I received was a sorry and reach out to Fashion Nova, when trying to they have a recording now so you can’t even speak to a rep. Anyway I left town 06-02-2021 but my cousin was still at home. I received a text message that my order was being delivered. I called my cousin to tell her to look out for my package. Received a alert it was delivered but when my cousin checked the package was not at the door. She looked around and even checked around the doors of everyone in the complex and still nothing. I get packages on the daily almost from Amazon so it’s no way it was stolen. Even had packages stay out the whole night. She even checked the mailbox to see if maybe it was put there and still nothing. I contacted LaserShip and was told it will be investigated, that has been a week now and I haven’t heard anything or received a email. I tried to reach out to Fashion Nova and I was emailed a message Stating (Unfortunately, we are unable to locate your order, please provide us with further information so we may quickly resolve this issue.) All I was offered was a 25%off code from my next order that last till 06-30-2021. Are they serious?? Why would I order again when I haven’t received my order in the first place? This is beyond a mess not only that I used the QuadPay option and still have to pay them regardless. I will never support or order from Fashion Nova again all the bad reviews and complaints are true”

Helpful Report

Posted 3 years ago

“I ordered $143 worth of clothing and paid for expedite shipping. My clothes were supposed to be delivered yesterday and wasn't. I have an upcoming trip in a day so of course freaking out! I emailed fashion nova to see what the issue was with the delivery and it's like an automated response and it's absolutely no help and they refused to refund me the cost for my expedite shipping. NEVER again!”

Helpful Report

Posted 3 years ago

“I have still not received my package even though it's marked as delivered from Monday!!!! I have ordered from FashionNova before and never had a problem but with this new shipping company, they are not delivering the packages, they are keeping them! I have spent over $132 ordering from here and have nothing to show for it! Went on the tracking company's website and they have a section that says "click the camera icon to view the delivery photo" and there's NOTHING there!”

Helpful Report

Posted 3 years ago

“I paid for expedited shipping so i could get my order at by Friday latest but the order just shipped on the day i was hoping to get it. That’s called scamming people! Just don’t have the option to expedite if you’re doing to deliver it the usual speed anyway. I’ve been a regular customer for years but never have i used expedited and i finally do, and this is how y’all act! So annoyed by this!”

Helpful Report

Posted 3 years ago

“This was my first time ever having issues with FashionNova shipping. I used the free shipping method because I purchased over $100.00 worth of items. They now use this fraud company called Lasership. I needed my items for a trip I was going on. My items were set to arrive just in time. However, on the delivery date, my package stated that it was delivered; I looked outside and there was no package at all. Lasership and FashionNova both provided me with two different delivery times (an afternoon and late evening time frame). I contacted both companies; FashionNova said I had to wait 7 days, but also mentioned that they are not responsible for the shipment once it’s shipped out of their warehouse; Lasership said I had to wait 3 days to see if the package arrives. How about the package never arrived and someone from Lasership called me saying that the photo the delivery person took was a blurry picture of them holding a bag and it doesn’t look like they were in front of my home. I never seen the picture on my tracking information, and Lasership refused to send me the photo. They claimed they were going to investigate the matter, but I know it’s a lie because I haven’t heard from them anymore. They also sent an email to FashionNova asking them to give me a full refund, but FashionNova did not respond back. I loved FashionNova; it was my place to go for trendy, up-beat styles. I will not be shopping here again!!! I have been seeing way too many bad reviews dealing with their shipping. What happened to them using USPS, UPS, & FedEx? I bet all the celebrities get their packages faithfully and without any hassle!!!! Oh yeah! How about FashionNova gonna tell me next time I should choose expedited shipping services and I won’t have to worry about my package been lost or stolen…YES, they said that to me in email!!!! They are some BS!!!! It seems like all they do is take people’s hard earned money and knowing it’s nothing we can do about it. Luckily, I disputed that transaction and got my money back through the bank! I will never set myself up like that again. I guess I can’t trust online shopping anymore; I may have to go inside the store and do my shopping now.”

Helpful Report

Posted 3 years ago

“Looks like many people have the same issue as me. Ordered two items that they claim was delivered and I never received it. Contact customer support and they do absolutely nothing about it. Had to go back and forth just to get a lousy $15 gift card when I spent over $100. They can keep their $h1t gift card I’m never buying from them again. Don’t shop here unless you want to lose your money.”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Fashionnova Reviews