Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,850 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,850 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Laser ship said they delivered my order of $200.00. They lied loaded on truck at 1:05pm ..mind you the app Route and Shop says its been in New Jersey since August 17, 2021 out for delivery at 1:06 pm package left at frontdoor they claim at 1:07 pm. mind you it was a storm. My instructions are for them to call me when they arrived. No call, no delivery no package . Im going to contact the News and Authorites if I dont get my package I been a great Customer and now this....”

Helpful Report

Posted 3 years ago

“I paid the extra 9.99 so that I can receive my package by a certain date. My package arrived very late so I no longer need the clothes that I ordered. I been trying to reach customer service , however they make you fill out a form and they suppose to respond back to you later. Two weeks later no response back and now I’m stuck with clothes I no longer need. In order to return the items you have to pay for return shipping. smh”

Helpful Report

Posted 3 years ago

“My daughter ordered 400AUD worth of clothes 8 weeks ago and they have not arrived! When we contacted FashionNova we were told they would look into why the delivery hadn't arrived and that was the last we heard! Nothing! and now nobody is communicating with us at all. We have requested a refund but still no response from the company. This is appalling customer service. I would NOT advise purchasing anything from this company. There are plenty of good, reliable and HONEST online vendors out there, do NOT trust Fashion Nova with your hard earned cash.”

Helpful Report

Posted 3 years ago

“I ordered from them on 7/18 my order was marked delivered in 7/26 but i never received my order . They are now using this carrier called laser ship and they have really bad reviews for stealing packages. Long story short both lasership and fashion nova refuse to refund me now I’m 200 short for something I never received !!! NEVER AGAIN !”

Helpful Report

Posted 3 years ago

“I purchased $100 in merchandise and NEVER received! They said it was delivered and it wasn't. I am home all day and have a RING on my door and NOBODY delivered anything! They said it is not there problem if it says delivered. Really???? NEVER BUY FROM THIS SHADY COMPANY. THEY TAKE YOUR MONEY AND DO NOT DELIVER THE MERCHANDISE! I GET DELIVERIES DAILY FROM AMAZON AND A LOT OF OTHER COMPANIES AND NEVER HAD A PROBLEM! HOW DARE THEM KEEP MY MONEY! FRAUD FRAUD FRAUD! I AM TELLING YOU DO NOT BY FROM THEM! I WILL BE REPORTING THIS TO BBB AND EVERYONE ELSE AS WELL.”

Helpful Report

Posted 3 years ago

“Please do not shop at fashion nova!! I ordered from them. They emailed me and said my order was delivered, but it wasn't. I tried to contact them but you can only contact them through email. I never received my package and it's 6 months later. I lost 43.00 and some change because of them. They barely contact you back and when they do its all lies. They care nothing about their customers. If you have YouTube and a lot of followers then they do more for them because they want you to believe that they're legit but they're scammers. I will never shop fashion nova again! Their clothes is cheap anyway.”

Helpful Report

Posted 3 years ago

“I am also waiting for my two orders from fashion nova I am getting impatient it’s three weeks now. I am considering asking for refund I can’t wait forever.”

Helpful Report

Posted 3 years ago

“I would leave a 0 if I could because thats what I got 0. My order never came and I could not get a refund or store credit. They keep promising the credit but it has not come and its been a month. There is no one to contact on the 800n number and the website only gives you direct tabs that aren't helpful. If you are ording from this company and do not like what you receive or do not receive anything - call it a loss because you are not going to get your money or even a credit from them. NEVER DELIVERED-NEVER RECEIVED A REFUND/CREDIT”

Helpful Report

Posted 3 years ago

“My order was misplaced by laser shipping company fashion nova did not refund my money nor did the shipping company. There’s no one to talk with at fashion nova all you get is automatic response and other people order information. Fashion Nova has POOR customer service and QC!!👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽🤞🏽”

Helpful Report

Posted 3 years ago

“I place a order for 7 shorts sets and only received one pair of shorts and 6 shirts. And on top of that I paid a extra $19.99 for next day arrived and received it three days later. I’m never ever ordering from them ever again in life”

Helpful Report

Posted 3 years ago

“Fashionnova used to be my go to for orders. I have been waiting on my order to ship almost a week now. I’ve been a loyal customer since 2017. Find my order the order number is #78106324”

Helpful Report

Posted 3 years ago

“I paid for express shipping and it’s going on week 3. This was my first and now last time ordering from them. When I go and track my order it says order not found. Like wtf!!! 🤬 y’all take my money but don’t give the product. I don’t see them in business very long.”

Helpful Report

Posted 3 years ago

“I returned $95 in items to Fashion Nova & was issued a return e-gift card which they sent to my old email from 5 years ago. When I contact them to update to my current email they said nothing they can do. I can't update it & they won't send to my current email. There is no customer service phone either. I have spent thousands over the years on this site & are ruining it over $95. HOW IS THIS LEGAL? THIEVES!! SAVE YOUR $$!!”

Helpful Report

Posted 3 years ago

“Payed for 4 day shipping and my order was never sent”

Helpful Report

Posted 3 years ago

“I ordered something from fashionnova and paid 9.99 for 4 day shipping. They did not honor the 4 day shipping as it has been 6 days and I still have not received my order. I tried using their customer service online (as they do not take calls anymore) and it just sends me in circles. Horrible customer service. I will NEVER shop with fashionnova again.”

Helpful Report

Posted 3 years ago

“The 1 day free shipment is a scam! It’s been 3 days and I had a very special event to attend now I don’t even have the items I ordered. They advertise any purchase over 100 will get 1 day free shipping but I still haven’t received a confirmed number and my money is gone from my account. Fashion nova is a extremely large retail business and you can’t even talk to a live person. That’s not good customer service at all!”

Helpful Report

Posted 3 years ago

“I purchased something from fashion nova and it didn't fit. I returned the item with tracking confirmation. They wouldn't issue a refund instead they gave gift card. Go to use gift card and it says "no longer avaliable". Been emailing for 2 months and they tell me "clean my cache, try different web browser, call and talk to bank, and/or they issue me the SAME gift card that doesn't work. So I am out of money and product. If you order, make sure you keep because trying to return, you'll get robbed. Just saying🤷‍♀️ can I give a 0 star?”

Helpful Report

Posted 3 years ago

“3 dresses came with holes, and I submitted to Fashionnova on July 3 and July 15 I still haven’t heard anything. Horrible service and damaged items! They used to be so much better but now they just care about taking money not about the customer.”

Helpful Report

Posted 3 years ago

“Placed order on 7/6. No updates or information by 7/11 so I ask for shipping info and verification it's being worked on. Given a delivery tracker for Lone Star Overnight that does not update until I get an email on 7/14 saying that the package was delivered on 7/10. Fashion Nova CS went back and forth with me all but calling me a liar when I said I never got my order, despite my proof that the times are wrong, and they talked to me the day after the supposed delivery date saying it's on it's way. They finally opted to resend the order which *should* be here tomorrow, but something was out of stock so instead of refunding me, they gave me a gift card to their website.”

Helpful Report

Posted 3 years ago

“Well I have never ordered and from looking at the reviews I don’t think I will be..”

Helpful Report

Posted 3 years ago

Fashionnova is rated 2.0 based on 2,850 reviews