Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I have never had an issue in the past except for now. I have contacted customer service through email various of times and they are refusing to answer my emails. It states 24-48 hours there will be a reply, yet nothing. I have store credit and they have issued invalid gift card codes that don't work. You would think a company this big would have good customer service. After reading all these comments below it is clear that fashion nova does not value its customers and actions should be taken.”

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Posted 4 years ago

“I am super disappointed with Fashion Nova . It has been 26 days since I order from this website and I haven’t gotten anything . I had a email saying it was delivered and I got nothing . I contacted fashion nova and contacted ups and still haven’t gotten anything . They told me they can refund me back my money and I still don’t have my money back . I will never be shopping from Fashion Nova again . I really was loving the things I got for myself and I couldn’t even enjoyed wearing my things . Disappointed AF .”

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Posted 4 years ago

“Customer service was very abrupt, and spoke so fast I couldn't tell what was being said. I called to cancel an order which I had placed two minutes ago- was told it was 'impossible' to cancel. A ridiculous policy.”

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Posted 4 years ago

“I got a defective item and I went through the return process and now because they are back logged they want me to waste my time repeating the return process again. Very upsetting they just lost a customer!”

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Posted 4 years ago

“1. CUSTOMER SERVICE SUCKS - NO HELP IN RESOLVING THE ISSUE! BELOW IS FINDINGS WITH THE COMPANY - ALWAYS RESEARCH - SAD REVIEW!! (FTC) FEDERAL TRADE COMMISSION FTC: Fashion Nova failed to deliver the goods April 21, 2020 April 21, 2020 by Colleen Tressler Consumer Education Specialist, FTC In normal times, there’s nothing like finding the perfect outfit for a special event. But if you’re like some Fashion Nova customers, excitement turned to disappointment when your merchandise shipped late with no option to cancel, or you got a store credit instead of the items you ordered. By law, sellers have to notify customers about shipping delays and offer them the right to cancel with a full refund. Sellers also must give refunds when they don’t ship merchandise – not just a gift card or store credit. In a $9.3 million settlement announced today, the FTC alleges Fashion Nova failed to properly notify customers and give them the chance to cancel their orders when the company failed to ship merchandise in a timely manner. The FTC says the company also illegally used gift cards to compensate consumers for unshipped merchandise instead of issuing refunds. The $9.3 million will be used to compensate people who were harmed by getting gift cards from Fashion Nova instead of their money back.”

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Posted 4 years ago

“Fashion nova scammed me. Took my money never sent me anything 1 days later they sent me a email saying my package was being returned but it was never sent out so I'm confused how does that work. They are the biggest scammers. I would not recommend you shopping here unless u have money to lose. Best thing to do is become an influence so u can get it for free!”

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Posted 4 years ago

“Nothing is EVER in Stock. I get they are popular but good lord you can never order a thing. It drops boom! Out of stock. Than when you do order something the return policy is trash!!!”

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Posted 4 years ago

“I did something that I usually almost never do. I ordered from Fashion Nova, BEFORE reading reviews. After placing my order, I proceeded to contact FN. I wanted to cancel the order to prevent any headaches, as well as additional anxiety. FN replied with the BS that my order can not be changed or edited once received. Why, when it hasn't even been shipped off?? Once I replied back that I was going to dispute this order with my bank, my order is magically on it's way. I just placed this order today, so I highly doubt that. Especially after reading so many reviews of people not receiving their order. Will be disputing this in all ways possible. My bank, BBB, and any site that will take my review!! LOL”

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Posted 4 years ago

“Bro. Never ordering from here again!!!! I ordered almost a month ago, my package isn’t here.”

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Posted 4 years ago

“Ordered clothes over a month ago still haven't arrived.”

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Posted 4 years ago

“I won't be shopping with Fashion Nova again. Clothes can be lovely but if they don't fit it's not easy to return them. I was charged a hefty Customs Charge of £85 for a £149 order. It's an extortionate amount, especially for clothes that don't fit.”

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Posted 4 years ago

“I would leave zero stars if possible... I ordered over $300 dollars in product, they only sent me a quarter of my package. I called them to have it sorted out, they said that I have to file a theft with the carrier, so I tried to do that I had to go in CIRCLES! After calling again, customer service finally emailed me and told me that I need to circle everything that was missing from my package off of the shipping slip so I did that. They emailed me back and said that it was not their fault that it was stolen and that I would have to file a report with the carrier again. Mind you, the package that I ordered came in a small PLASTIC BAG not a BOX like it needed to because I ordered so much stuff! NEVER ORDERING FROM FASHION NOVA AGAIN!”

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Posted 4 years ago

“Fashion Nova is starting to become trash. They claim to have an easy return system but they don’t. Also the supposed customer service email is 24/7. Nope!! And then they state someone will email you back within 23/48 hrs. Nope!!! These people sent me the wrong size and it’s taking the act of God to get it returned.”

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Posted 4 years ago

“I ordered from FashionNova and never received a confirmation,I email them because non of their numbers is going through they reply and told me they have not received any other yet they took my 328.63 pounds from my account.i have sent several email but they never replied”

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Posted 4 years ago

“False advertising cheap clothes Instagram fail 💯I have yet to receive orders placed Over a month ago . Customer service is so horrible. Long story short big scam and rip off . I’ll take my loss over $150 never will I buy from this site and I hate shopping online. Also no contact number 🙄this business whack !!”

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Posted 4 years ago

“I have been waiting almost over two months, and they can not locate my order. I paid via PayPal and have my proof that I have not received the item. It is impossible to deal with these people. I have sent several emails, and gave all my information and the requested information. But they decided to asked me for an invoice that they have never sent it to prolong this matter. They only can be contact by email , and take more than 48 hour to respond if they do. They responded after several emails.To this day nothing has been solve or done. Just asking back and forward frustrating a customer instead of making this a smooth process. I will do everything possible to get my money back. Please beware, do not buy from these people if you do not want to be upset and frustrated.”

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Posted 4 years ago

“Y’all never have my girl size. Like wtf nah I’m tryna spoil her and y’all tripping.”

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Posted 4 years ago

“My wife bought something from fashion Nova and by accident she ordered the wrong size and called immediately to tell them of the issue but all they could do was say pretty much tough luck we can give you store credit but that's it so we will never be ordering from them again”

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Posted 4 years ago

“I returned my package and it’s been more than 7 days not shipped”

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Posted 4 years ago

“Ordered a package on April the 4th still hasn't arrived Customer service is not the best contacted numerous amount of times they ignored my emails They definitely need to change their delivery courier they can't deliver items on time I emailed them as well they did not respond and I never heard the name of the courier ever in my life”

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Posted 4 years ago

Fashionnova is rated 2.0 based on 2,834 reviews