Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,835 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Fashionnova made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is horrible. They will not return my emails or even pick up a call. I ordered my merchandise over a week ago and tracking on the package is still unavailable. I regret not reading the reviews before I ordered.”

Helpful Report

Posted 4 years ago

“They advertised 50-90% off for cyber Monday, even showed the discount when on the check-out page and then charged full price. I emailed immediately to get them to correct it and they refused. I will be refuting this with my bank because this is outrageous. I didn't authorize payment of a double price. This is illegal practice and I urge everyone who has been scammed to let your card company and/or bank know that you did not authorize them to take 2x your money when it clearly said 50% off!!!!”

Helpful Report

Posted 4 years ago

“Ordered from fashionova and never received my packages. Called them and they seems not to be bothered. This is the worst customer service I have ever spoken to so far...i regret this moment”

Helpful Report

Posted 4 years ago

“I’ve order from them couple of times and I love there clothes”

Helpful Report

Posted 4 years ago

“This happened to me twice I order from Fashion Nova and never received my package”

Helpful Report

Posted 4 years ago

“Do not buy from this company... Customer service is aweful they show no concern to their customers... Im currently waiting for a refund and its 3 weeks later... Fashion nova have a policy where u can only get a e credit which is a gift card 3 weeks later and still waiting on a refund”

Helpful Report

Posted 4 years ago

“Hey! I’m Spanish so we have a custom fee which was 165€ for an order that cost me 295€ delivery included. Im wondering what would it happen if I decide not to get the package and save those 165. I had seen the return policy of items NOT A WHOLE ORDER. I need help;(”

Helpful Report

Posted 4 years ago

“They do not provide cancellation of order they STILL YOUR MONEY! I am filing all complaints possible against these CROOKS”

Helpful Report

Posted 4 years ago

“Never had any issues with my orders. Some clothes are decently priced whilst others are expensive when taking into account the quality. Also please when you say discount from 50% up to 90% off, make it within that range else just put it 50% and stop making false advertisement. Thankyou.”

Helpful Report

Posted 4 years ago

“Placed an order an hour ago using the code cyber90! It said my total was 139. And after I placed the order I checked my email confirmation and it said I was charged $241!!! I called them and asked if they could fix it or just cancel the order because I only agreed to purchase an order for 139 and they said after an order is placed they cannot cancel an order but once shipped I could return it for store credit!?!? How is this even legal??”

Helpful Report

Posted 4 years ago

“THE WORST!!! Don’t even try and apply a coupon code. My order was suppose to be $42 but instead my card was charged $87!!! Tried calling to cancel my order and they said there was nothing they could do. My order was placed not even 10 minutes before calling! No way they could REFUND or CANCEL my order. it must be so hard to be so okay with scamming customers!! First time shopping here, never shopping here again!! First time and only time!!!”

Helpful Report

Posted 4 years ago

“Wow Fashion Nova delete the bad reviews from their page. My order is F3468133 from nov 15, 2019, 17 days ago. they took my money and they dont send me the shipment information obviously neither my package. The customer serv rep just offer me a discount on my next purchase and they refuse to refund my money. Dont buy from this web page!!!”

Helpful Report

Posted 4 years ago

“I never had a problem with Fashion Nova until now I spent $81 and some change. They ship with UPS and I never got my package I order two pair of pants UPS claimed they left the packages at my front door of the apartment it was never there. Fashion Nova says they're not responsible for lost packages. The best way to get your money back instead talking to customer service just contact your bank and file for a dispute. Literally fashion Nova is a joke and the customer service did not respond to my email so I got my bank involved.”

Helpful Report

Posted 4 years ago

“Horrible company, just placed a $300 order, next day all on sale, haven’t even received package yet and they won’t do a price adjustment! Horrible company, horrible customer service.....never again!”

Helpful Report

Posted 4 years ago

“During cyber Monday I placed an order using the code Cyber90 at first the discount applied and when the money came off my card, they did not honor the discount causing almost $200 to come out of my bank acct. I called to speak with them about applying the discount or refunding me my money ( the order had not yet shipped) they told me they couldn’t. So I asked to speak with a supervisor and for some reason one was never available. Fashion Nova customer support is so horrible, and unprofessional. Last ever shopping with them!”

Helpful Report

Posted 4 years ago

“Absolutely terrible. Their refund policy is a joke, you wont be getting all your money back you'll be lucky if you get half back. Not to mention it takes almost a month for it to get back to them and you cant have your refund until it is. Getting into contact with them is almost the same as trying to talk to a real life person at boost mobile, it isnt happening. They dont give you your full amount in the checkout on their website, so the total you see at checkout isnt the right one, you have to check your email and then it tells you. They are a RIP OFF. I've only bought from them 3 times but every time I have had issues and problems. Done. Dont waste your time.”

Helpful Report

Posted 4 years ago

“Worst store ever. They had an issue with the carrier and didnt process my order. They marked it as a return and gave me store credit but did not return my shipping costs until I had been on the phone with someone for 20+ minutes since it was THEIR mistake. Never again! Also their sizes are all over the place. Not true to size.”

Helpful Report

Posted 4 years ago

“FASHION NOVA IS THE WORST, I SMELL A LAWSUIT.”

Helpful Report

Posted 4 years ago

“I ordered stuff on the 21st of november and i got a text message on the 28th saying that my package have been delivered, MY PACKAGE WAS NOT DELIVERED, i contacted fashion nova to receive the shittiest customer service ever. I think that it is unfair that people spend so much money on their items, to receive trash ass customer service. They should be sued. period.”

Helpful Report

Posted 4 years ago

“Returned items 2 weeks ago and they still haven’t sent me my gift card information for my refund. I have spent thousands of dollars on this company. They do not appreciate your business or honor their policies. False advertising!!”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,835 reviews