Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,850 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,850 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Fashionnova made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order on 04/13/2022 and paid extra for express shipping. MY delivery date was supposed to be 04/15/2022. It now says that my delivery date is TBD. What was the point of me paying extra if I am not going to recieve my order. My order is not moving at all still just says ordered. I can't get anyone to help me.I will never order from Fashion Nova again.”

Helpful Report

Posted 2 years ago

“I’m reading these awful reviews prior to having any bad experience w fashion nova. I did order a dress from them that was estimated to be delivered Friday April,15. I checked again today and now it’s saying it’s punched back to Monday the 18th, which is the day after I actually need it by. I just hope that they don’t disappoint when it comes to shipping and delivery and that somehow they get it to me ahead of time. For all that I can go back to SHEIN bc at least they would give me a wider ran green estimate and even be early. I really don’t wanna deal w any mishaps w fashion nova 🙄”

Helpful Report

Posted 2 years ago

“Sorry to say, my but sad experience is from reading the reviews. I was so ready to place my orders and I'm such an avid shopper. Had made a list of items I was ready to place an order for until I pulled up the reviews. I am so disappointed with what I've read.”

Helpful Report

Posted 2 years ago

“On 04/04/22 I placed an order for items for my birthday. As of 04/07/22 (today) I noticed that my items had not been shipped even though I paid extra from them to arrive 04/08/22. After contacting fashionnova my order was shipped but wont arrive until 04/11 which is after all of my birthday festivities. I an completely frustrated and want the extra money I paid for express shipping returned to me. I will also be returning all items purchase and I'm sure they will try to credit me $130 however I am not interested in being credited because I will NOT shop here again. They have ruined my whole entire birthday weekend.”

Helpful Report

Posted 2 years ago

“Ordered to items to ship to Guam and it got delivered somewhere in California.fashion nova won’t refund my money and I don’t know whether to blame fedex .”

Helpful Report

Posted 2 years ago

“First, my package was delayed, then a week after scheduled delivery day I got a message stating my package was delivered by "FED EX" (which I never asked for) I trust USPS. I go to mail box no package no note nothing! Company refuses to replace my merchandise despite numerous attempts to contact someone! Will be reporting them.”

Helpful Report

Posted 2 years ago

“I have never had a problem with this company. There are a lot of negative reviews but I only have positive things to say about Fashion Nova. I made an order Friday night and I got it the following Tuesday (with regular shipping.) They are my go to when ever I want an outfit that can stand out. I live in Southern California and their shipping it’s great here ☺️”

Helpful Report

Posted 2 years ago

“I don't know whether to blame Fashion Nova anymore or FedEx. I recently made a purchase with a gift card that I had from them? Why did I use a gift card? Because the exact same thing that is happening this time happened last time. My package sat at a facility in Ellenwood, Georgia for well over a month after I specified Express shipping. This time I chose priority shipping and it's taking even longer than when I selected Express shipping. So tomorrow I'm calling FedEx to see why this keep happening. Their products sit in LA for half a month and then Georgia the other half of the month with little or no movement. It's honestly ridiculous. I don't have the time to file lawsuits like they did the last time, but it really ticks me off that they offer a service that they can't deliver and then only want to refund you via gift card so that the company doesn't really lose any money. People, we've seriously GOT to stop giving business like this our money. Their clothes are ok but they really don't last that long and aren't that great quality that we can't find somewhere else to spend our hard earned money. In reality these review don't accomplish diddly squat other than being a channel for us to vent. This was the last time they're getting a penny from me. I'm deleting their app off of my phone as soon as I finally get this last order and blocking all of their advertisements on Facebook and Instagram.”

Helpful Report

Posted 2 years ago

“Got a pair of white cargo pants that had grey/black stains all over them prior to even opening the package! I might not have written a bad review if i could have returned for a refund, but the refund process was a loop in their website and was not ever able to find a way to actually return them. I hate negatively affecting businesses but i was very disappointed and will never shop with em again, and i would be hesitant if i were you too.”

Helpful Report

Posted 2 years ago

“Don’t deliver on time pay for express shipment still haven’t received 2 orders. Customer service stated will refund shipping fees still haven’t received that either.”

Helpful Report

Posted 2 years ago

“I used to love Fashionnova and I never had any issues with them until my last 2 recent large purchases in 2022. I don’t who what delivery service they switched to but my package was delivered to a house that wasn’t even in my subdivision! And 3 weeks ago I made about a $400 purchase, returned $81 worth (of course had to pay $7.99 for the return label) only for them to receive my returned items and not send my credit. I emailed about this multiple times and they keep sending me some stupid email About how I need to check my spam and junk folders for my e gift card… so why is it that I’m getting this lame response just fine, but the email that “supposedly” had my gift card is somewhere in cyber space Smh. This is ridiculous and they ought to be ashamed! It’s not like we’re getting cash back or credit cards refunded, it’s a store credit which forces us to have to still shop For something on their site after Sour experiences unless you just want to throw your money away. I know now to never spend my money with them again. They have gotten Horrible with customer service these last few years. And no one with the company seems to give a …….”

Helpful Report

Posted 2 years ago

“I'm requesting a refund if my items went arrived by Wednesday. I ordered on the 28th of March. It hasn't even shipped yet. This is violating the FTCS, MAIL, internet, or telephone merchandise rule. They were sued for this in 2020. I won't ever shop there again as I spent hundreds just for an event that I won't get to wear any of what I ordered because it hasn't even been shipped!!!”

Helpful Report

Posted 2 years ago

“The customer service is very bad! No way to call them! They refuse to issue refunds back to your credit card, they give you a voucher instead. Price mismatch, from final order to whatever you saw initially.... I called my bank for a chargeback.”

Helpful Report

Posted 2 years ago

“My delivery was two weeks off totally missing my son's birthday. Thier discount codes do not work ever. You have to pay for returns. And when you do returns, they only give you in store credit. When you contact customer service, they respond with what sales they're offering at the moment. This is the worst company to buy from.”

Helpful Report

Posted 2 years ago

“Clothing runs even small than they say...size charts has nothing to do with bust size. I ordered XL I wear a 4-6 bottom and a 8-10 top. ran extremely small returned I tried to get their return label but never got it so I then paid myself the 7.99 return then a fw days later they also charged my account 7.99 I told them and they basically aid to bad...then once they got my return I wanted credit back to my account and they issued a gift card...ugh just wrong all around. one I get me new items order three times larger if they don't fit I will chalk it up as a loss. Bad”

Helpful Report

Posted 2 years ago

“Fashion nova states my order was delivered and we NEVER received our order We want our money back or order sent and received”

Helpful Report

Posted 2 years ago

“Out of the last 5 orders I’ve made, one order for $418 never arrive and this last order of $245 still hasn’t arrive and still no details from the carrier. I ordered it 14 days ago. On the $418 order that was lost, they didn’t even refund the full amount. I was out about $30 for nothing. I’m done ordering from fashion nova, I’m tired of wasting my money with them. They aren’t good anymore. I order every month a bunch of stuff for the past 3 years or so but they mess up so much and you can’t even speak to customer service and when you email them, they don’t even answer questions, they just sent a 5 or 10 dollar gift card. I emailed them for about a month before they finally admitted to losing my order and refunding some if my money back. Worst customer service ever.”

Helpful Report

Posted 2 years ago

“Think twice before u used this company, I have experienced very late orders. Recently ordered items on March 10th, showing a delivery date now in April. The product been sitting in Concord NC for about a week seriously. I can't get a hold of customer service. I think I may need to contact my bank for a refund. When u call the 800 number, u can't speak with a customer service rep. So, if something goes wrong , what can u do, I have sent three emails to customer service , no response but one time when I asked for a refund on the express shipping costs. The CEO needs to cascade effective efficient behaviors to his team. This is ridiculous. So no refund, no order! U cannot get anyone for help! Bad branding!!!!!! Great items, after u pay , they say the hell with u!”

Helpful Report

Posted 2 years ago

“I ordered these shoes on February 27th and still have not received them yet today is March 27, 2022 FashionNova's policy is once it leaves their company they don't care from there, FashionNova uses the delivery company LaserShip who is known for package stealing, they claim they take photos of the package at your door but when ask to produce the photos you get nothing and if that's no bad enough PayPal has changed things it doesn't work for you but the the company as long as a shipping label has been made Pay pal doesn't care if your purchase hasn't been delivered I refuse to pay for shoes that I ordered for myself just to end up on some unknown persons feet, I also refuse to sign a statement say they were stolen in the 7 yrs I've lived here I've never had a package stolen.”

Helpful Report

Posted 2 years ago

“Soooo scam!”

Helpful Report

Posted 2 years ago

Fashionnova is rated 2.0 based on 2,850 reviews