Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Out of the last 5 orders I’ve made, one order for $418 never arrive and this last order of $245 still hasn’t arrive and still no details from the carrier. I ordered it 14 days ago. On the $418 order that was lost, they didn’t even refund the full amount. I was out about $30 for nothing. I’m done ordering from fashion nova, I’m tired of wasting my money with them. They aren’t good anymore. I order every month a bunch of stuff for the past 3 years or so but they mess up so much and you can’t even speak to customer service and when you email them, they don’t even answer questions, they just sent a 5 or 10 dollar gift card. I emailed them for about a month before they finally admitted to losing my order and refunding some if my money back. Worst customer service ever.”

Helpful Report

Posted 2 years ago

“Think twice before u used this company, I have experienced very late orders. Recently ordered items on March 10th, showing a delivery date now in April. The product been sitting in Concord NC for about a week seriously. I can't get a hold of customer service. I think I may need to contact my bank for a refund. When u call the 800 number, u can't speak with a customer service rep. So, if something goes wrong , what can u do, I have sent three emails to customer service , no response but one time when I asked for a refund on the express shipping costs. The CEO needs to cascade effective efficient behaviors to his team. This is ridiculous. So no refund, no order! U cannot get anyone for help! Bad branding!!!!!! Great items, after u pay , they say the hell with u!”

Helpful Report

Posted 2 years ago

“I ordered these shoes on February 27th and still have not received them yet today is March 27, 2022 FashionNova's policy is once it leaves their company they don't care from there, FashionNova uses the delivery company LaserShip who is known for package stealing, they claim they take photos of the package at your door but when ask to produce the photos you get nothing and if that's no bad enough PayPal has changed things it doesn't work for you but the the company as long as a shipping label has been made Pay pal doesn't care if your purchase hasn't been delivered I refuse to pay for shoes that I ordered for myself just to end up on some unknown persons feet, I also refuse to sign a statement say they were stolen in the 7 yrs I've lived here I've never had a package stolen.”

Helpful Report

Posted 2 years ago

“Soooo scam!”

Helpful Report

Posted 2 years ago

“I paid $9.99 for EXPRESS shipping on March 18th which clearly states 3-4 business days. It is Thursday 24th and I haven’t received as much as a TRACKING ID. This is one of many offenses, lies and deceitful behavior expressed by this business and I have had enough. The only reason I ordered again after past irresponsible behavior is because of the EXPRESS shipping as I have a special occasion for tomorrow night now I have to go out tomorrow to try and find a dress to wear after I paid $93.15 to Fashion Nova to deliver my clothes before or on March 25th. I can see now why the CEO of this company lost a case for blocking negative reviews . It is clear these people run this business on a bed of lies. I was on the phone with capital one IN TEARS reporting the amount paid as fraud. They have recommended that I contact their legal department and I am doing as advised. I have emailed my attorney and If I do not receive a FULL refund, I will proceed with legal action.”

Helpful Report

Posted 2 years ago

“I placed a first time order with Fashion Nova online after hearing about them from a friend. The product quality was very poor - threads hanging off everywhere including unfinished surged seams, and one item had puckers on the rear because the fabric hadn't been properly matched up before being stitched. When I processed my return online one item couldn't be returned because it was "final sale" although this was indicated when I purchased it and still doesn't not display on my order. After my return was received I was given an e-gift card. I contacted customer service because I did not want an e-gift card I wanted a refund. They said they don't do refunds. What?!?!?! I would never have purchased from this company (without having the option to try something on first) if I'd known that - also not conveyed anywhere when I placed my order. Today I filed a complaint with the Better Business Bureau.”

Helpful Report

Posted 2 years ago

“I am so angry I didn't check this company out first. All I could recall was all the Fashion Nova name dropping. I had no idea!! I recently placed my first order from this place. After getting the idiotic "within shipping guidelines" email, I had to tell them it was BS. The shipping timeframe is for SHIPPING time. Literally, the time that it's en route to me. Not sitting somewhere waiting to be shipped! Although it's probable that my items have not been processed yet. Now I'm realizing that I may not get my items nor my money back. After being fined millions for lying about shipping time, withholding bad reviews, etc this company seems fine to continue with their scheming practices. But hey, the owner just bought a new home for over $100 million. Sooooo, he's good.”

Helpful Report

Posted 2 years ago

“When I first began using this online store, shipment and returns were great !! NOW shipment take weeks and in some cases are not even shipped. E-gift cards for returns take mutiple emails with customer service telling you to check your spam for the e-gift cards days to weeks after the supposed credit was issued. How ironnic that the email response to the query comes to your email but the e-gift credit somehow is LOST in cyberspace.. The redundant email from customer service telling you to check SPAM mail implies the customer who has written 3-5 emails telling them after checking SPAM mail the e-gift credit has not been recieved must be a LIAR ILLERATE, BLIND, OR DUMB. After 5 emails I am still waiting on refund...... Altough, Fashion Nova have some cute items the hassle and frustration is no longer worth the products.”

Helpful Report

Posted 2 years ago

“I purchased clothes and some shoes from Fashion Nova for a vacation that I had planned. As soon as I went to put on one pair of the shoes, the clasp on them broke. I was basically told by customer service that there was nothing that they could do for me since this was reported after 14 days. This is complete BS, I never even got the chance to wear the shoes and I will not purchase anything else from this company because they don't stand behind their products.”

Helpful Report

Posted 2 years ago

“Not worth it if you’re overseas. Shipping took AGES!!! When my shoes finally arrived they were too big… This is for my wedding, btw, so no pressure. Fashion Nova did not have them in stock in a smaller size (because of 2 months waiting for them to arrive) and their policy is to only offer store credit. Furthermore, returns are NOT free… cost of shipping is $21.00, but cost of shoes is $20.72… so not worth sending back. I am stuck with these oversized shoes, and looking for a different shoe to wear on my wedding…”

Helpful Report

Posted 2 years ago

“I used to absolutely LOVE fashionnova until just recently! I placed an order and did RUSH shipping so that I could have it to wear for my birthday. I placed the order on what I believe was the 11th and my order was supposed to be delivered on the 14th. I followed the tracking and was ready I even followed FedEx tracking. So the 14th I got a text and email saying delivered I literally kid you not I was flying down the stairs immediately! No order no FedEx truck nothing! About 5 minutes before getting them I was outside but ran into the house because I forgot something. I asked my neighbor had she seen a FedEx truck she says no. Anyway I contact fashionnova they took me to wait a few days but in the mean time credited me for my shipping 21.55. Still waiting to hear back and emailed them again that I had not received my order after going back and forth with them I received an email saying I got a refund of 21.55. So maybe I’m a little slow but my original order was 85.13. I believe they owe me more back!! I am sooooo upset !! I honestly just wanted them to send the order out again because I still needed it but they instead just sent me a refund that was not even close to what I paid!! Never again!”

Helpful Report

Posted 2 years ago

“Fashion nova has lost me as a customer. Two recent orders arrived 7+ after expected and left me scrambling. If they changed delivery services then they need to go back to who they were using before. I gave them one more chance with an order place 3+ days ago. Order has not even been shipped yet so I definitely one get this one time.”

Helpful Report

Posted 2 years ago

“I like Fashion Nova for the most part, but there customer service HORRIBLE now! You can't call in, and the online service sucks! I've only received a few items I didn't like or tore up fast, so that's not so bad considering how much I bought from them. If they could improve their Customer Service that would make a whole lot of people happy, I'm sure!!”

Helpful Report

Posted 2 years ago

“On the app and website it says spend $75 free shipping to USA and Canada. I am Canadian, so I paid in CAD and my sub total before taxes was $95.40, so you would think because it was over $75 it would be free shipping. No, upon checkout it says shipping $11? Why? I paid over $75 CAD. I contacted the customer service and they calculated it in USD which was less then $75 before taxes, in USD. I told them and took a screenshot of my order that the sun total was over $75 in CAD. They just passed me off and didn’t offer any solution or reason why I was charged for shipping. There is nothing on their website or app that verifies that the amount has to be in USD for free shipping. This is false advertising and fraud.”

Helpful Report

Posted 2 years ago

“Awul experience. I used express shipping which means I paid an extra 30 dollars. My package was supposed to arrive on the third so by the fifth I got confused and contacted them. They then told me it would arrive on the 7th. Once it didn't show up yet again, they told me tot read the fine print of the shipping polices. After looking through it in very small print it says it can take up to to thirty days. Now I have no birthday outfit and have to run around last minute in my small town. 0/5 Stars.”

Helpful Report

Posted 2 years ago

“They keep half of your payment for an item. The item had a defective zipper and they would not give me full credit to return. I returned it on time and they wouldn’t help me with anything. They will not answer phones either. They are deceiving”

Helpful Report

Posted 2 years ago

“most products have chemical why you gays sale it if has chemical”

Helpful Report

Posted 2 years ago

“THIS COMPANY IS AWFUL. Discounting return merchandise in order not to refund the full amount.”

Helpful Report

Posted 2 years ago

“they don't give money returns, charge for returns, and have inconsistent sizing.”

Helpful Report

Posted 2 years ago

“Horrible dishonest company!!!! Dont get lured by the millions of followers coz of the cheap clothes, I used to be a customer until they scammed me twice! First they sent a dirty item, I contaxted them with pictures 4 5 times they never got back to me not refunded me! Second time they were supposed to send me a set and they only sent 1 piece out of 3 and again they are nowhere to be found, no response, you cant get them on the phone!!! What a F***** SCAM!!!! Worst customer service or more like nonexistent, they need to be out of business! They dont deserve $1 from no one for treating people and stealing their money basically!”

Helpful Report

Posted 2 years ago

Fashionnova is rated 2.0 based on 2,834 reviews