Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,835 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I'm only giving 1 star because 0 stars isn't an option. I paid for express shipping on items over a week ago. 5 days later and there are no shipment updates. The tracking number provided is useless. While it is a valid DHL tracking number according to DHL there is no physical package associated with it. I contacted fashionnova and told them to cancel the order. I was told that they could not cancel the order "even if it had not left their facility". Clearly they missed the part where I said "I PAID FOR EXPRESS 2 DAY SHIPPING". What good is it to me if the items are still in your possession on the day it should have been delivered to me? This is deplorable service and I will be filing a fraudulent claim with my credit card company. This is theft. Plain and simple.”

Helpful Report

Posted 4 years ago

“Fashion Nova lies and actually deliberately ripped me off. I placed an order with their CYBER90 code on "Cyber Monday", but when I paid, I was charged full price. I called immediately and was told to replicate my order, and once I did that they would refund the first order. I did this, and then the insane (illegal?) run-around began; lots of ridiculous emails, and finally their admission, they never intended to refund the first purchase. I'm disgusted, and advise other potential buyers beware. This is an unscrupulous, dishonest company.”

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Posted 4 years ago

“Do not order from Fashion Nova if you need something by a spiecific date. I have a company party coming up and ordered two dresses last Saturday 11/30. I paid extra for expidited shipping, it said it would be here by 12/06 now it won’t be here until 12/09 way after the party! No way to get in contact with them they don’t respond to emails and now I have figured out they will only give you store credit such a joke! I have ordered from fashionnova before and had no problem but I will no longer buy from them, there are other companies out there with the same or better clothes.”

Helpful Report

Posted 4 years ago

“The system has a glitched at the end when you add a coupon. My order almost tripled in price once the system removed the coupon that was still valid. When I contacted support they told me I was not able to cancel the order even if it was just placed a couple of hours ago and that I won’t get a refund to my account. They will give me a fashion nova credit that I do not want! I feel like they robbed me and mislead me to make the purchases. Their support system sucks. And you still have to pay to make the returns for shipping. I do not recommend shopping here.”

Helpful Report

Posted 4 years ago

“The customer service sucks. You can’t personally talk to anyone or cancel your order. When you send an email they don’t respond until days later. They’re such a huge company they need to prepare better for holidays. Won’t be getting the items I need in time & it sucks because they only do store credit refunds. Awful customer service & return policy!”

Helpful Report

Posted 4 years ago

“Fashion Nova sucks with deliveries. I ordered last Friday and said it would be here Wednesday, which was yesterday. Well it’s just being delivered. They should be sued for false information. Here we are ordering for special occasions and always goes wrong. Done after this time.”

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Posted 4 years ago

“Do they have a phone number to call? I cant get thru and my order still hasn't shipped so mad. Will never order from there again”

Helpful Report

Posted 4 years ago

“I ordered a pair of pants Xl, they were too small so i paid the return shipping and still havent received my refund. I was in a rush so I ordered the next size up XXL and they came with the correct tag but fit like a small/medium. I contacted them and they have given me a false statement about giving me an ecard in that amount for 4 days now. I finally received the ecard that doesnt cover the price of an additional pair. ugh, i need them for a themed party! Just send me the right size!!”

Helpful Report

Posted 4 years ago

“I ordered on cyber Monday and had rush delivery still nothing customer keeps saying it a be here by Friday but no tracking number no nothing my order can’t even be found this is the worst ever”

Helpful Report

Posted 4 years ago

“I paid for rush delivery I got 2 emails ONE saying my package will be delivered tomorrow & the second saying it will be delivered on the 11th of this month !!! Wtf if my packages don’t come tomorrow I will sue !!!!”

Helpful Report

Posted 4 years ago

“Horrible . I paid for fast delivery & the date keeps changing and now my order will come after my birthday . Im highly upset and they won’t give me my money back . DO NOT ORDER FROM THEM”

Helpful Report

Posted 4 years ago

“Worst customer service ever!!!!”

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Posted 4 years ago

“Where do I begin! Never received my order and customer service is a absolute joke, this was my first and LAST time ordering from this company. How is this company even still running with the bs they pull.”

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Posted 4 years ago

“I paid extra for the rush delivery, they said it was going to be here Friday and after I placed the order it went up to the Tuesday, and now it says Wednesday the day after the party I need the dress for. I’ve been trying to contact them and they won’t help me or return my money so I can buy a new one somewhere else. DO NOT BUT ANYTHING FROM THEM!!!!”

Helpful Report

Posted 4 years ago

“I ordered on Sunday with rush shipping and it’s still not here I don’t even have the info as to when it would get here. I’ve never had an issue before this. I learned my lesson I will NEVER order from fashion nova again.”

Helpful Report

Posted 4 years ago

“HATE THE CLOTHES hate the dumb return policies, low quality never again will i buy from them. They dont give u the full refund, just a store credit to more shitty clothes so it makes u have no choice but to order from them again”

Helpful Report

Posted 4 years ago

“I ordered from fashionnova never received my package but yet I got an email that my package was been delivered,this isn't the first time I ordered from them with no problem, after I reached out to them they instructed me to file a claim which I did,after a few days of not hearing back from them I decided to call,after the representative answer and he as what was the problem and I told him ,he flat out told me not to call back that number until they reached out to me,you tell me now I'm spending my money and this person is going to tell me not to call after no one reached out to me,his attitude stinks, its was a Hispanic accent, I'm so irritated and frustrated, is this the way they treat their customers? All I need is my package or my dam money back,I have no interest in fashionnova after this experience,obviously I'm not gonna go to my Christmas party because my package still isn't here,very,very disappointed, if I could give a 0 star for this experience I would.”

Helpful Report

Posted 4 years ago

“Inaccurate sizing and you cannot get a refund. I paid 8$ for the shipping label to return a dress and i never received it via email. I contacted customer support and they were not helpful. They kept asking the same questions and not answering mine. It was very frustrating and I will never shop online from there.”

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Posted 4 years ago

“Paid for overnight shipping on Saturday and it still hasn’t come in... it’s Wednesday my dude. Fix up.”

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Posted 4 years ago

“So cheap clothing its not worth your money i bought 3 pairs of sweaters and it was just like 3 trash i couldnt even return it because it was the "final sale".”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,835 reviews