Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,835 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“STAY away from this shopping site!!!!!! WORST policy ever!!! Bought a pair of jean. Didn't try them on when I first received them but when I did the zipper wouldn't stay up. Luckily I wore a long shirt to cover the space opened. For damaged it's a two day return policy with a restock fee which means they take half of the price you originally paid for it. WTF?? So I can return something too small or just don't like within 30 days but if the company send out damaged goods...it's your fault and you only get half of your money back which is ONLY for store credit with them!!!!!!! Do yourself a favor DO NOT SHOP THERE AT ALL!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“So apparently 3 day shipping means 2 WEEK shipping. I bought a dress for my girlfriend for our Christmas party and good thing I plan ahead because customer service has zero idea where the dress is, nor do they offer to send out another or do anything. This was our first experience and it definitely will be out last!”

Helpful Report

Posted 4 years ago

“They are horrible with returns. I ordered an item then was in my cart for a while then realized that it was the wrong size after I place the order. Called them to get the size changed, even though the order was still processing, they told me they were unable to. They told me to wait for the item to get to me, then pay for the return and send it back to them. I will not recommend them at all. They are just not worth it”

Helpful Report

Posted 4 years ago

“Sad to say but this will be the last time I do business with an inconsiderate company such as you guys Fashion Nova- tells you your order take up to 2 business days- more like 2 wks- wish I checked the review before ordering again.. I love and learn- learnt my lesson. Everything that glitter ain’t gold.. now I’ll have to find a m no ore poyoa company to shop at to get some items for my trip, since FN is reliable SMH!!!!”

Helpful Report

Posted 4 years ago

“Discount codes don’t work “you must have one or more items in your cart” is the notification I received with 7 items in my cart. I moved things around made sure none of the items were sold out, same notification.huge scam. Nasty Gal has legit sales I recommend them instead.”

Helpful Report

Posted 4 years ago

“I have had the worst first experience with Fashion Nova!! Everyone always brags about it so I always wanted to try it and it was horrible I went online for black Friday since it was 50% off everything, so here I am excited to treat myself.. my phone like froze so I went to refresh it and when I did that it SENT NY ORDER in and I couldn’t edit it or even review it so I paid full price of everything instead of getting the Black Friday 50% discounts so I quickly emailed the company and apparently they can’t help you out at all!! Which blows my mind, right before Christmas too :( the worst!!”

Helpful Report

Posted 4 years ago

“I have always shopped from them since 2017, and I’ve never had any problems with my orders. The shopping sometimes takes little longer, but I’ve always got my items in a good condition and right sizes. I love their discounts, and i got 50 percent off on Black Friday deal which was awesome. Never had any issues. I love their clothes and the affordable prices. ❤️”

Helpful Report

Posted 4 years ago

“I love Fashion Nova!! I appreciate how they rip their customers off by having pretty Instagram girls promote their bottom of the barrel clothing that makes holes after 10 days of wear. It’s admirable that their products contribute to the widespread environmental impact of fast fashion. Their crappy customer service takes the cake. I’m a firm believer that FN produces good and ethical apparel because I’m such a tasteless idiot!”

Helpful Report

Posted 4 years ago

“I made an order & chose the wrong size I called immediately to change size before they could complete or ship my order & they told me there is nothing they can do regarding changing a size ! Bad business !”

Helpful Report

Posted 4 years ago

“Worst experience at Fashion Nova, i spend over $1200 last week, and didn’t received no package. It stated that the package was delivered on 11/27/2019 which is not true I was at home and not was delivered, I will definitely file a claim!”

Helpful Report

Posted 4 years ago

“Worst customer service and policies.”

Helpful Report

Posted 4 years ago

“Worst customer service ever !”

Helpful Report

Posted 4 years ago

“I will never buy again. It’s just waist of money. I have ordered on fashion nova website some items, including jacket. Jacket was branded with no-known name (not as fashionnova) and size M was like standard L size, so it wasn’t my mistake to cancel this order. But they wanted I pay for return 7.99usd. Why I should pay for return if they sell absolutely no-know branded clothes and fake sizes? And I cannot get money back, I can get it just by their gift certificate which I should spend in their shop. Also if you make accidentally order or if you want to change size or item in your order - it isn’t possible , it will be with return policy and all this long story. I will never buy again anything there and I wouldn’t recommend to buy.”

Helpful Report

Posted 4 years ago

“They are thieves and need to be sued!!! I bought a $100 gift card for my daughter for christmas and immediatey after they sent me an email saying they could not send it to me and the money would be applied to my account. Yet when I went to sign in to my account it said “no account under this email exists” WTF!! I’m calling the police! Do NOT buy anything from them they are thieves and it needs to be reported! I recommend every one of you call the police.”

Helpful Report

Posted 4 years ago

“I love them, I didn’t have a problem with my 50% off order I saved so much, an couldn’t be happier. Can’t wait to recieve my merchandise 🥰”

Helpful Report

Posted 4 years ago

“FASHION NOVA IS A SCAM COMPANY! DO NOT ORDER FROM THIS COMPANY. Same story as everyone else. The 50 percent off Black Friday deal did not tabulate on my check out. I would not have purchased said articles of clothing without the discount. Contacted immediately after and customer service told me I could not get discount anymore (even though they had extended the Black Friday deal through today as well...the discount is a scam since they don’t apply it to your card). I then requested cancellation of order since not shipped yet. I CAN NOT CANCEL MY UNSHIPPED ORDER! Ridiculous. Then, when I refuse order and send back, I will only get STORE CREDIT for something that SHOULD HAVE BEEN FIFTY PERCENT OFF BUT WASN'T!!! I WANT MY CASH OR THE DISCOUNT THAT WAS ADVERTISED! I don’t want store credit because I don’t want to deal with this company again.”

Helpful Report

Posted 4 years ago

“They have horrible customer service. Any time I've had an issue, they never do anything about it. Be extremely careful before you press submit bc you can't cancel, change, or modify any orders. They REALLY need to change their policy to were orders can be modified or changed at minimum within 24 hours.”

Helpful Report

Posted 4 years ago

“First time ordering and entered the FN50 code for 50%off entire order and still got charged full price and all customer service say is they cant modify,edit or cancel order. Then called customer service again and know they saying I did t put the code in to receive a discount. Tread lightly on ordering from this company. I filed a fraud dispute with my bank because this is ridiculous and they are scamming on people.”

Helpful Report

Posted 4 years ago

“Ordered foe there black friday sale and I the 50% additional was applied and when I checked my credit card I got charged like it wasn’t applied .. never again am I buying their.”

Helpful Report

Posted 4 years ago

“I ordered some items for the Black Friday sale and I was told to apply the coupon code FN50 to receive 50% off my order. I applied the code and was still charged the full price for the items. So since there is no live operator I emailed them and asked if they could go in and adjust the price to half off. So they wrote me back and stated that once an order is placed they can't go in and adjust it, it has to be delivered to you, then you return it for store credit. Well that sucks because after hearing this I don't wanna order anything else from them. This has got to be the worst return policy that I've ever seen.. I want my money back, not store credit..”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,835 reviews