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Fashionnova Reviews

2.0 Rating 2,851 Reviews
23 %
of reviewers recommend Fashionnova
2.0
Based on 2,851 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 24%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Fashionnova 1 star review on 22nd August 2023
Anonymous
Fashionnova 1 star review on 28th February 2023
Ms Madaf
Fashionnova 1 star review on 28th February 2023
Ms Madaf
Fashionnova 1 star review on 28th February 2023
Ms Madaf
Fashionnova 1 star review on 28th February 2023
Ms Madaf
Fashionnova 1 star review on 27th February 2023
Anonymous
Fashionnova 1 star review on 27th February 2023
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
โ€œI purchased 3 bathing suits for my upcoming vacation. Once I received them, I tried them on. All three were too tight. I reached out to customer service using my order number and email address letting Fashionnova CUSTOMER SERVICE +1 8O5 41O 56OO Fashionnova PHONE NUMBER +1 8O5 41O 56OO ๐—™๐—ฎ๐˜€๐—ต๐—ถ๐—ผ๐—ป๐—ป๐—ผ๐˜ƒ๐—ฎ ๐—–๐—จ๐—ฆ๐—ง๐—ข๐— ๐—˜๐—ฅ ๐—ฆ๐—˜๐—ฅ๐—ฉ๐—œ๐—–๐—˜ +๐Ÿญ ๐Ÿด๐—ข๐Ÿฑ ๐Ÿฐ๐Ÿญ๐—ข ๐Ÿฑ๐Ÿฒ๐—ข๐—ข ๐—™๐—ฎ๐˜€๐—ต๐—ถ๐—ผ๐—ป๐—ป๐—ผ๐˜ƒ๐—ฎ ๐—ฃ๐—›๐—ข๐—ก๐—˜ ๐—ก๐—จ๐— ๐—•๐—˜๐—ฅ +๐Ÿญ ๐Ÿด๐—ข๐Ÿฑ ๐Ÿฐ๐Ÿญ๐—ข ๐Ÿฑ๐Ÿฒ๐—ข๐—ข Fashionnova CUSTOMER SERVICE +1 8O5 41O 56OO Fashionnova PHONE NUMBER +1 8O5 41O 56OO ๐—™๐—ฎ๐˜€๐—ต๐—ถ๐—ผ๐—ป๐—ป๐—ผ๐˜ƒ๐—ฎ ๐—–๐—จ๐—ฆ๐—ง๐—ข๐— ๐—˜๐—ฅ ๐—ฆ๐—˜๐—ฅ๐—ฉ๐—œ๐—–๐—˜ +๐Ÿญ ๐Ÿด๐—ข๐Ÿฑ ๐Ÿฐ๐Ÿญ๐—ข ๐Ÿฑ๐Ÿฒ๐—ข๐—ข ๐—™๐—ฎ๐˜€๐—ต๐—ถ๐—ผ๐—ป๐—ป๐—ผ๐˜ƒ๐—ฎ ๐—ฃ๐—›๐—ข๐—ก๐—˜ ๐—ก๐—จ๐— ๐—•๐—˜๐—ฅ +๐Ÿญ ๐Ÿด๐—ข๐Ÿฑ ๐Ÿฐ๐Ÿญ๐—ข ๐Ÿฑ๐Ÿฒ๐—ข๐—ข them know my issue, and asking either exchange or return for a full refund. I received a message saying my items are non returnable or qualified for a store credit. What the hell am i supposed to do with 3, size (1X) bathing suits I can't fit??? And I dont get my $82 dollars back?. Never ever again. You cant even speak to a customer representitive over the phone anymore. It took them two days to respond to my email for a payment issue I had when i first placed my order. Now this.. This is the worst customer customer service ever. They need to be sued !!!โ€
Helpful Report
Posted 4 months ago
โ€œFashion Nora has same clothing as Temu selling three times dearer not fair. Poor quality small size. Itโ€™s going to the bin now also with high prices. Delivery took too long I will never shop from them againโ€
Helpful Report
Posted 4 months ago
โ€œThis company does not care about their customers they just want you to continue to buy products from them. If something happens to your package through delivery like missing or stolen they claim they will not give you a refund or replacement! I requested that UPS to put my package behind the front screen door and they didn't listen to my instructions and just sit it on my porch in the open when it can be stolen or missing? Their delivery carrier does not care about your instructions they do what they want with the customers packages and Fashion nova does not care either. All they want is your money they are evil minded snakes that just take your money!! Do not buy products from Fashionnova cause if you have an issue with delivery they will not help you in anyway!!!โ€
Helpful Report
Posted 4 months ago
โ€œThis company is a rip off. I have been buying from them for years but the service has gone to the lowest. They sent a dress that I ordered on the sight DAMAGED and when I tried to return it they stated that it cannot be returned. This company knew that there are problems with the dress that is exactly why they hid that final sale in tiny, tiny letters. Run as fast as you can from fashionnova.โ€
Helpful Report
Posted 5 months ago
โ€œI purchased 3 bathing suits for my upcoming vacation. Once I received them, I tried them on. All three were too tight. I reached out to customer service using my order number and email address letting Fashionnova CUSTOMER SERVICE +1 8O5 41O 56OO Fashionnova PHONE NUMBER +1 8O5 41O 56OO ๐—™๐—ฎ๐˜€๐—ต๐—ถ๐—ผ๐—ป๐—ป๐—ผ๐˜ƒ๐—ฎ ๐—–๐—จ๐—ฆ๐—ง๐—ข๐— ๐—˜๐—ฅ ๐—ฆ๐—˜๐—ฅ๐—ฉ๐—œ๐—–๐—˜ +๐Ÿญ ๐Ÿด๐—ข๐Ÿฑ ๐Ÿฐ๐Ÿญ๐—ข ๐Ÿฑ๐Ÿฒ๐—ข๐—ข ๐—™๐—ฎ๐˜€๐—ต๐—ถ๐—ผ๐—ป๐—ป๐—ผ๐˜ƒ๐—ฎ ๐—ฃ๐—›๐—ข๐—ก๐—˜ ๐—ก๐—จ๐— ๐—•๐—˜๐—ฅ +๐Ÿญ ๐Ÿด๐—ข๐Ÿฑ ๐Ÿฐ๐Ÿญ๐—ข ๐Ÿฑ๐Ÿฒ๐—ข๐—ข Fashionnova CUSTOMER SERVICE +1 8O5 41O 56OO Fashionnova PHONE NUMBER +1 8O5 41O 56OO ๐—™๐—ฎ๐˜€๐—ต๐—ถ๐—ผ๐—ป๐—ป๐—ผ๐˜ƒ๐—ฎ ๐—–๐—จ๐—ฆ๐—ง๐—ข๐— ๐—˜๐—ฅ ๐—ฆ๐—˜๐—ฅ๐—ฉ๐—œ๐—–๐—˜ +๐Ÿญ ๐Ÿด๐—ข๐Ÿฑ ๐Ÿฐ๐Ÿญ๐—ข ๐Ÿฑ๐Ÿฒ๐—ข๐—ข ๐—™๐—ฎ๐˜€๐—ต๐—ถ๐—ผ๐—ป๐—ป๐—ผ๐˜ƒ๐—ฎ ๐—ฃ๐—›๐—ข๐—ก๐—˜ ๐—ก๐—จ๐— ๐—•๐—˜๐—ฅ +๐Ÿญ ๐Ÿด๐—ข๐Ÿฑ ๐Ÿฐ๐Ÿญ๐—ข ๐Ÿฑ๐Ÿฒ๐—ข๐—ข them know my issue, and asking either exchange or return for a full refund. I received a message saying my items are non returnable or qualified for a store credit. What the hell am i supposed to do with 3, size (1X) bathing suits I can't fit??? And I dont get my $82 dollars back?. Never ever again. You cant even speak to a customer representitive over the phone anymore. It took them two days to respond to my email for a payment issue I had when i first placed my order. Now this.. This is the worst customer customer service ever. They need to be sued !!!โ€
Helpful Report
Posted 5 months ago
โ€œSizing is so inconsistent!! I bought many items for only a couple things to fit!! TRASH COMPANYโ€
Helpful Report
Posted 5 months ago
โ€œFashion Nova customer service is diabolical they will send you a used smelly garment with the crotch stinking and reeking and they will not take accountability to send you a return label and want you to eat the cost for their disgusting unethical behavior.โ€
Helpful Report
Posted 6 months ago
โ€œOrdered pants and I noticed immediately frayed threads and zipper stuck. Tried to put on to see if it would work to zip up and FASHIONNOVA CUSTOMER SERVICE +1 (805)-3O8 OO4O FASHIONNOVA PHONE NUMBER +1 (805)-3O8 OO4O ๐…๐€๐’๐‡๐ˆ๐Ž๐๐๐Ž๐•๐€ ๐‚๐”๐’๐“๐Ž๐Œ๐„๐‘ ๐’๐„๐‘๐•๐ˆ๐‚๐„ +๐Ÿ (๐Ÿ–๐ŸŽ๐Ÿ“)-๐Ÿ‘๐Ž๐Ÿ– ๐Ž๐Ž๐Ÿ’๐Ž ๐…๐€๐’๐‡๐ˆ๐Ž๐๐๐Ž๐•๐€ ๐๐‡๐Ž๐๐„ ๐๐”๐Œ๐๐„๐‘ +๐Ÿ (๐Ÿ–๐ŸŽ๐Ÿ“)-๐Ÿ‘๐Ž๐Ÿ– ๐Ž๐Ž๐Ÿ’๐Ž didnโ€™t. Completely faulty and zipper completely faulty!! Emailed them with picture and they claim item was worn so no refund!! Fraudulent company and cheaply made items now!! Wonโ€™t let them get away with this! People work hard to buy these items and deserve good quality or at least refund backโ€
Helpful Report
Posted 6 months ago
โ€œOrdered pants and I noticed immediately frayed threads and zipper stuck. Tried to put on to see if it would work to zip up and didnโ€™t. Completely faulty and zipper completely faulty!! Emailed them with picture and they claim item was worn so no refund!! Fraudulent company and cheaply made items now!! Wonโ€™t let them get away with this! People work hard to buy these items and deserve good quality or at least refund backโ€
Helpful Report
Posted 6 months ago
โ€œSCAM COMPANY!!! DO NOT USE THIS COMPANY UNLESS YOU WANT TO GET ROBBED. I ordered 4 items from this company a month later my order still never turned up. Tried to contact the company - they absolutely refused to give me my money back. Refused to even address the issues I had pointed out in my complaints email and said they wonโ€™t refund me the money. They literally stole the money from me without giving me any products in return. Please please save yourself the hassle shop anywhere else but this company. If I could give them 0 stars I would. Still to this point I am trying to fight for my money back having received NO products from them and they still refuse. DO NOT USE THEM I IMPLORE YOU. Please donโ€™t get scammed the way they have scammed me.โ€
Helpful Report
Posted 6 months ago
โ€œI purchased 3 bathing suits for my upcoming vacation. Once I received them, I tried them on. All three were too tight. I reached out to customer service using my order number and email address letting them ๐—™๐—ฎ๐˜€๐—ต๐—ถ๐—ผ๐—ป ๐—ก๐—ผ๐˜ƒ๐—ฎ ๐—–๐—จ๐—ฆ๐—ง๐—ข๐— ๐—˜๐—ฅ ๐—ฆ๐—˜๐—ฅ๐—ฉ๐—œ๐—–๐—˜ +๐Ÿญ (๐Ÿด๐Ÿฌ๐Ÿฑ)-๐Ÿฏ๐—ข๐Ÿญ ๐Ÿณ๐Ÿฌ๐Ÿฌ๐Ÿฒ ๐—™๐—ฎ๐˜€๐—ต๐—ถ๐—ผ๐—ป ๐—ก๐—ผ๐˜ƒ๐—ฎ ๐—ฃ๐—›๐—ข๐—ก๐—˜ ๐—ก๐—จ๐— ๐—•๐—˜๐—ฅ +๐Ÿญ (๐Ÿด๐Ÿฌ๐Ÿฑ)-๐Ÿฏ๐—ข๐Ÿญ ๐Ÿณ๐Ÿฌ๐Ÿฌ๐Ÿฒ ๐—™๐—ฎ๐˜€๐—ต๐—ถ๐—ผ๐—ป ๐—ก๐—ผ๐˜ƒ๐—ฎ ๐—›๐—˜๐—”๐——๐—ค๐—จ๐—”๐—ฅ๐—ง๐—˜๐—ฅ๐—ฆ ๐—ฃ๐—›๐—ข๐—ก๐—˜ ๐—ก๐—จ๐— ๐—•๐—˜๐—ฅ+๐Ÿญ (๐Ÿด๐Ÿฌ๐Ÿฑ)-๐Ÿฏ๐—ข๐Ÿญ ๐Ÿณ๐Ÿฌ๐Ÿฌ๐Ÿฒ ๐—™๐—ฎ๐˜€๐—ต๐—ถ๐—ผ๐—ป ๐—ก๐—ผ๐˜ƒ๐—ฎ ๐—–๐—จ๐—ฆ๐—ง๐—ข๐— ๐—˜๐—ฅ ๐—ฆ๐—˜๐—ฅ๐—ฉ๐—œ๐—–๐—˜ +๐Ÿญ (๐Ÿด๐Ÿฌ๐Ÿฑ)-๐Ÿฏ๐—ข๐Ÿญ ๐Ÿณ๐Ÿฌ๐Ÿฌ๐Ÿฒ ๐—™๐—ฎ๐˜€๐—ต๐—ถ๐—ผ๐—ป ๐—ก๐—ผ๐˜ƒ๐—ฎ ๐—ฃ๐—›๐—ข๐—ก๐—˜ ๐—ก๐—จ๐— ๐—•๐—˜๐—ฅ +๐Ÿญ (๐Ÿด๐Ÿฌ๐Ÿฑ)-๐Ÿฏ๐—ข๐Ÿญ ๐Ÿณ๐Ÿฌ๐Ÿฌ๐Ÿฒ ๐—™๐—ฎ๐˜€๐—ต๐—ถ๐—ผ๐—ป ๐—ก๐—ผ๐˜ƒ๐—ฎ ๐—›๐—˜๐—”๐——๐—ค๐—จ๐—”๐—ฅ๐—ง๐—˜๐—ฅ๐—ฆ ๐—ฃ๐—›๐—ข๐—ก๐—˜ ๐—ก๐—จ๐— ๐—•๐—˜๐—ฅ+๐Ÿญ (๐Ÿด๐Ÿฌ๐Ÿฑ)-๐Ÿฏ๐—ข๐Ÿญ ๐Ÿณ๐Ÿฌ๐Ÿฌ๐Ÿฒ know my issue, and asking either exchange or return for a full refund. I received a message saying my items are non returnable or qualified for a store credit. What the hell am i supposed to do with 3, size (1X) bathing suits I can't fit??? And I dont get my $82 dollars back?. Never ever again. You cant even speak to a customer representitive over the phone anymore. It took them two days to respond to my email for a payment issue I had when i first placed my order. Now this.. This is the worst customer customer service ever. They need to be sued !!!โ€
Helpful Report
Posted 6 months ago
โ€œNo customer support whatsoever, please shop elsewhere terrible business practicesโ€
Helpful Report
Posted 7 months ago
โ€œI wouldnโ€™t even give 1star if that was an option. Total scam! Really cheap clothing, not at all as advertised. No way to return as you have to spend over ยฃ20 to return to china thatโ€™s if you can even get them to send a return form. AVOID!โ€
Helpful Report
Posted 7 months ago
โ€œHorrible horrible just horrible they where supposed to deliver my order online an I never received it itโ€™s a total inconvenience for you not to be able to get in contact with anyone this is a total scam I have never had this problem with any company Iโ€™ve used over the years Iโ€™m in the entertainment industry I advise anyone man nor woman to not use this company online!โ€
Helpful Report
Posted 7 months ago
โ€œCompany has gone to the dogs. Cheaply made clothing,even the high priced items not even worth pennies. Their customer service is even worst. Refused to reimburse me for missing items, wrong sized items and missing orders. They plain out refused to help with the issues.โ€
Helpful Report
Posted 8 months ago
โ€œI had the worst experience with "Fashion Nova" that I've ever had with any company ever! I placed an order with them, and I never received my order, and i never received a refund either. I've been in contact with them since day one, I have over 20 correspondence with them, and just want my money back! I worked too hard for my money for them to just be fraudulent and keep my money without sending me the items I ordered. This is a really bad look on "Fashion Nova" shame on you.โ€
Helpful Report
Posted 8 months ago
โ€œI purchased 3 bathing suits for my upcoming vacation. Once I received them, I tried them on. All three were too tight. I reached out to customer service using my order number and email address letting them know my issue, and asking either exchange or return for a full refund. I received a message saying my items are non returnable or qualified for a store credit. What the hell am i supposed to do with 3, size (1X) bathing suits I can't fit??? And I dont get my $82 dollars back?. Never ever again. You cant even speak to a customer representitive over the phone anymore. It took them two days to respond to my email for a payment issue I had when i first placed my order. Now this.. This is the worst customer customer service ever. They need to be sued !!!โ€
Helpful Report
Posted 8 months ago
โ€œThe experience with fashion nova is the worst I have ever had since they have stolen my money and the merchandise that I returned to them from costume services. It doesn't solve anything for you and instead you send them messages and they respond with the same thing. Very bad experience and instead I lost. my money and they steal your merchandiseโ€
Helpful Report
Posted 8 months ago
โ€œIs there a way to report this site? They're scammers, ripping people of their money. They never deliver any item to you. WHY ARE THEY SO HEARTLESS. Looking for a way to report this site.โ€
Helpful Report
Posted 8 months ago
โ€œNever buying from this company again. I waited over 2 weeks for my items to arrive and none of them resemble the photos and description on the website. The bikini top is lucky to fit an A cup and my bodysuit is a compelety different colour to the photos. I contacted them and they did nothing about it. They wouldnโ€™t even offer a return for a store credit. Never againโ€
Helpful Report
Posted 9 months ago
Fashionnova is rated 2.0 based on 2,851 reviews