Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,856 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,856 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a fur coat from Fashionnova, it came exactly on time, I ordered it to Germany. I was afraid because of all bad reviews that it wont come but it is here and it is perfect, just like on the picture.”

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Posted 4 years ago

“I love fashionnova dresses 😍 I will order more”

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Posted 4 years ago

“they are wonderful the clothes fit perfect it makes my curves look bomb af, idk why the hell ppl say is a bad company tf”

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Posted 4 years ago

“Ive been shopping with them since 2016 and i have never had a problem!”

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Posted 4 years ago

“I’ve never had a problem with fashion nova I’ve gotten all my stuff correct sizes so I’m satisfied thanks fashion nova🙂🥰”

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Posted 4 years ago

“I had a problem with a jacket and they paid me back and didn’t even ask my to shop the jacket back. The customer service was good considering it has such bad reviews. It took a few emails back and forth to sort it but I got there in end ....”

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Posted 4 years ago

“Clothes are as described, and sizing is great. Materials are similar to any other fast fashion stores like F21. Items arrived later than expected but it's corona time so that's understandable but their communication about it could be better. Tracking said it had arrived 2 days ago, i was worried so i cobtacted them - no answer- but it showed up today so that's good. Glad they delivered. All good!”

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Posted 4 years ago

“I’ve ordered from fashionnova 3 times now. I’ve had nothing but good experiences with this company. I know my sizes now and only had to make one return. The quality of the jeans and jean shorts that I ordered are excellent. I absolutely love this company and will be a regular customer. Especially through this pandemic it’s hard to find good quality clothes. Thank you fashionnova!”

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Posted 4 years ago

“I like Fashion Nova. Just with any online purchase you never know. I see some of these reviews and you know when you first order from a new place especially online it is good to only order a couple of items. I had ordered a few things in medium because that's what I normally wear and even though they fit me they were snug but good. I will just order large next time. And I love their pants, they are so comfortable. I am very picky about Jean's but will be ordering mine from here from now on. I am torn on whether or not to go off of reviews of a product because I have noticed that when I first ordered pants from them I noticed a lot of them had reviews from women who were the same height and about the same weight as me...I am 5'6 and about 145lbs...there were a couple girls that were about the exact same as me who said they ordered size 13 and they fit good for them. Luckily I finally went with a size 9 and they fit perfect (and yes I have a big butt) so I was glad I went with my gut. But there have been a few items that I did go by reviews (not jeans) and they fit perfect. I believe it has to do with your body shape too. I would recommend them.”

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Posted 4 years ago

“I had my order returned and I was given a e-gift card as credit. I called the customer service number and explained my issue. There was no explanation to why my order was cancelled but I've been told that it might've been in the shipping carrier's process. The lady quickly corrected my order and less than 6 hours later I have already received good updates from FN, my order is on the way. Their customer service line isn't as bad as many people claim to experience on online reviews. Just make sure you review your orders properly before blaming FN on having terrible service.”

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Posted 4 years ago

“I just ordered from fashion nova the other day. My friends have bought from there with no issue at all without any trouble so I'm hoping it works out well for me. Reading these reviews makes me nervous, and I hope I didn't waste 139$ on here. I'm a senior in highschool and my prom was delayed so I bought a cheap dress and a pair of shoes on here and I'm hoping they come as shown.. I'll pray on it though!”

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Posted 4 years ago

“I don't know what he fuss is about. I got mine within 2 weeks considering the pandemic and the sizes came out as expected. I think y'all are tripping”

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Posted 4 years ago

“I haven’t had any issues with Fashion Nova. There have been a couple of times my order took a little longer to receive due to Covid-19 but everything fits as I expected.”

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Posted 4 years ago

“I have ordered at least 10 times from Fashion Nova and never was disappointed. I always received my orders in time and accurate. Love Fashion Nova❤️”

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Posted 4 years ago

“Honestly don't understand these bad reviews must just be a bunch of entitled Karens, yes the quality won't be as good because you pay less for it than more expensive stores but the clothes are still awesome and really good quality for what you pay. Bought two pairs of jeans which are super comfy and fit really well, and some tops which all look really good! We are living during a pandemic so obviously delivery is going to take a little longer so just be patient, there is nothing that anyone can do about that.”

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Posted 4 years ago

“Ordered from the UK, shipping was unexpectedly fast with tracking every step of the way. Really good value as well, I have no complaints. Can't say anything on the customer service, returns or refunds as I loved my jeans.”

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Posted 4 years ago

“I have been a fashion nova customer since 2016 and I’ve never had a issue. My orders always come within a week. There was one time in 2018 where it was over a month but I just asked for a refund and they gave me the refund for the whole amount.”

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Posted 4 years ago

“I’m really happy with my order I paid 600$ and receive everything in the right sizes and only wait 10 days. I don’t know why there is so much negativity but my order was all owkay . Thanks fashion nova .”

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Posted 4 years ago

“I love fashion nova! Their clothes fit great on me, & I never have a problem with shipping. Of course it’s taking a little longer than usual due to the COVID-19 but, I promise it’s worth the wait. Half of my wardrobe came from fashion nova lol!”

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Posted 4 years ago

“Every time i ordered from fashion nova i was speechless how beautiful the are true to size and exactly like the pictures i dont know why those negative comments i never shopped on line in a better site than fashion nova love u guys for me now this is my store for over 2 years and i will always shop from them thumbs up ❤❤❤❤❤❤”

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Posted 4 years ago

Fashionnova is rated 2.0 based on 2,856 reviews