Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,850 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,850 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Take my money never received anything, I couldn’t even track my package”

Helpful Report

Posted 3 years ago

“I have placed an order on November 26,2021 and it’s still waiting to be shipped.. This was a birthday gift and now I have no idea when I will be receiving my order..There is no contact number to speak to a live representative and Fashion Nova help center is useless.. I have never experience this type of issue with Fashion Nova but this will be my last time shopping with this company…”

Helpful Report

Posted 3 years ago

“I ordered merchandise from Fashion Nova on November 26, 2021. My package wasn't shipped until December 3rd. My estimated delivery date has changed five times!!!! The initial delivery date was December 5th. Then it was December 8th. Then it changed to December 10th. Then to December 13th. Now it's December 15th. This is so disappointing and an inconvenience!!!”

Helpful Report

Posted 3 years ago

“Items were returned no refund given. Items returned 10-19-21.. stated I would receive a gift card which would have been fine because I needed to order a size up anyhow but I was never refunded… so I’m paying for items I don’t even have..”

Helpful Report

Posted 3 years ago

“You don't have to go without your refund. Did you know the Federal Trade Commission (FTC) had Fashion Nova pay a $9.3 million dollar settlement on 4/21/2020? The complaint alleges that Fashion Nova at times failed to refund consumers for the items that it did not ship. Instead, it was the company's policy to issue gift cards, which are not considered refunds under the Mail Order Rule. The company also failed to cancel orders and provide refunds when it did not offer consumers delay option notices. [Read: https://www.ftc.gov/news-events/press-releases/2020/04/fashion-nova-will-pay-93-million-consumer-refunds-settle-ftc]. Under the terms of the proposed settlement, Fashion Nova will be required to pay $9.3 million to be used to refund consumers who were harmed by the company's violations of the Mail Order Rule. Of that, $7.04 million will be sent to the FTC for use in refunding consumers and $2.26 million must be refunded directly by the company to consumers. Consumers who received gift cards instead of refunds when the company violated the Mail Order Rule will be eligible for refunds under the settlement. The settlement also prohibits Fashion Nova from any further violations of the Mail Order Rule, and requires the company to ship ordered merchandise within 1-day of receipt of an order when the company doesn't specify a shipping date. With this being said I sent a LinkedIn message to Richard Saghian (Founder/CEO at Fashion Nova) and Ricky Chandnani (CFO at Fashion Nova) on 12/6/2021, told them both about my 11/29/2021 order that I never received and was coming up on my 2nd Afterpay payment, but still didn't have the merchandise. I also told them that there was no cohesive way to contact anyone directly regarding customer service issues. Someone named Adrian contacted me on 12/7/2021 from a 213-625-5900 (Los Angeles, CA no.) and tried to offer me a gift card for merchandise I have not received yet. I told Adrian all about the law suit I came across regarding violations of the "Mail Order Rule". Guess what, he went in their system and refunded my 1st Afterpay payment directly. They can refund you back your money if they want to. Also, you can file a complaint with the FTC by calling 1-877-382-4357. I still filed a complaint against them on 12/6/2021. Don't forget to write the CEO, CFO via LinkedIn, call Adrian at the "213" no. above, and file your complaint with the FTC.”

Helpful Report

Posted 3 years ago

“Something needs to be done about this sorry....... company. They are stealing our hard earned money and giving us pool customer service. They use lazerahip and they sux just as bad. Stop using covid-19 excuses for poor service.”

Helpful Report

Posted 3 years ago

“Why do you guys use lso now? They are HORRIBLE! They always say things are unable to be delivered but thats a lie. They dupped you guys into this bad contact where the customers are frustrated with no product. Please go back to a normal shipping company!”

Helpful Report

Posted 3 years ago

“Fashion Nova sucks just as bad as the horrible shipping company Lasership that they use. Lasership showed my package as delivered and signed for with some fraudulent initials. Door camera shows that no one came on my property all day and certainly didn’t deliver any package. Immediately put in for an investigation with Fashion Nova and Lasership and both said if package shows as “Delivered” no further action can be taken. I won’t do any business with Fashion Nova ever again and Lasership lives up to all the negative reviews they have!!”

Helpful Report

Posted 3 years ago

“Shipping your products through LaserShip knowing they have a 1 star review on the BBB is not good business. Unacceptable!! You shouldn't have to wait a month for a package.”

Helpful Report

Posted 3 years ago

“Fashion nova trash and for them to be making so much money but use a weak shipping company that tracking numbers never work I’m so confused…. Throw the whole fashion nova and LSO shipping away”

Helpful Report

Posted 3 years ago

“I won’t order From them again. Order is still waiting to be shipped and it was placed well over a week ago. I can’t even cancel it right now. I’m debating if I should just dispute the charges with my credit card company: I’m very disappointed.”

Helpful Report

Posted 3 years ago

“I never care to write reviews but l am so f%$#@ annoyed and frustrated with FASHION NOVA. l placed my order with them and only received 4 items out of 10 items. l have been trying to reach out but no luck. l feel like this is a scam. very disappointed no customer care at all. It sucks to be scammed by a company like fashion nova. will never buy from them ever :(”

Helpful Report

Posted 3 years ago

“I bought some items from Fasion Nova and the items were returned to them and they would not refund my money after they received their items back and had the Nerve to say they will send me a gift card for the amount i paid .Now listen I did not use a gift card to pay for these items why would you think it is ok to send me a gift card for the amount i paid for with credit card.So guess what i will not be ordering nothing else from you .....i am taken my business elsewhere bunch of SCAMMERS>>>>>>If I can rate them a -0 i would..never got a refund by the way or a gift card”

Helpful Report

Posted 3 years ago

“I haven't received my package from Fashion Nova!! I paid 120.00 and never received my package. It was supposed to be for my daughter birthday, and now she won't be able to get now because we don't have it. I am in the process to file a lawsuit against Fashion Nova. I will be starting it very soon.”

Helpful Report

Posted 3 years ago

“I purchased clothing items on November 26th which I also paid for express delivery it was supposed to be delivered December 1rst which was unknowingly canceled for no reason and I never received an email as to why they finally reached out after my many emails stating they will reship my items on December 14th which I know It won't come I lost out on $144.92 I reported them to bbb and I hope the news station gets my story about business that commit robbery to their customers I will no longer shop here please people go else where and shop with a better and trusted business fashion nova needs to be shut down for good scamming peons what they are good at never again”

Helpful Report

Posted 3 years ago

“As so many others who’s packages shipped with Lasership, I’m having all sorts of issues receiving my package. I placed my order on 11/14, and I haven’t even gotten an update since 11/19. On top of that there’s no way to get in contact with Fashion Nova. I tried calling, emailing, and using the “help center” that they offer, all to no avail.”

Helpful Report

Posted 3 years ago

“They are doing business with a shipping carrier called “LaserShip” that have HORRIBLE reviews (1 star) and are about to receive another negative review. Obviously Fashion Nova doesn’t care about the customers; no team member seen the negative reviews??? Nobody is receiving their packages especially in my city! How is the tracking information showing “Delivered” when I was outside at the time of delivery. Of course Fashion Nova policy is NO REFUNDS well they DEFINITELY should consider it. Obviously the shipping carrier are hiring thieves!!! Fashion Nova asked me to fill out a form and note if I want my items to be reship or to just receive a gift card. No way I want my items reship, I just want my money back. I will never order from them again and definitely informing people I know that like the fashion on Fashion Nova.”

Helpful Report

Posted 3 years ago

“I wish I could give less than one star. That the Worst company, I bought and returned a dress, without my consent, they told me I would get my refund in a gift card and I was supposed to receive the cord in a second. It been weeks and never received it. And they are unreachable. All this company does is steal money from people.”

Helpful Report

Posted 3 years ago

“Well I have a cart full of items. Something told me read the reviews! Glad i did. I will not being buying anything from Nova. Just sad to tske folks hard earned money and not deliver. I hope BBB shuts them down.”

Helpful Report

Posted 3 years ago

“WORST COMPANY EVER! Made me pay for my own shipping return (£65) then tried to offer me a gift card because they don't offer refunds ? FASHION NOVA are scammers! They have left me £197 out of pocket!”

Helpful Report

Posted 3 years ago

Fashionnova is rated 2.0 based on 2,850 reviews