Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,856 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,856 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They never delivered my order and then wouldn’t refund my purchase”

Helpful Report

Posted 3 years ago

“I ordered and paid an extra $14.99 for rush shipping (next day) and still have not yet received my package this is day 5.”

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Posted 3 years ago

“Very disappointed with the customer service I received. Ordered over $200+ worth of clothing only to stop receiving updates on the 13th. Was told to contact the shipping company if I wanted to make a claim. Then I contacted the shipping company to only be told that I had to contact Fashion Nova! Very VERY unhappy with this as I STILL HAVE NOT received any sort of help/resolution. Have never had this problem with them before but I can gladly say that I will NOT be ordering from them again. Waste of money and time.”

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Posted 3 years ago

“Shipping takes a long time, estimated delivery date keeps changing, was suppose to receive package Four days ago.”

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Posted 3 years ago

“Cheap clothes that fit weird and fall apart after wearing them a few times. Very uncomfortable material and to return them it cost US money. Just more cheap fast fashion.”

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Posted 3 years ago

“Can’t get a refund”

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Posted 3 years ago

“Lost my whole order refused to have any contact information! The "online set up" doesn't work at all! They are horrible!!!!”

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Posted 3 years ago

“My items NEVER came. I live in Texas and Fashion Nova used a cheap company called Lone Star Overnight (LSO), which is the absolute worst shipping company and apparently steals customer’s packages. I called, emailed, and chat messaged with both companies several times, with no resolution. As a long time customer of Fashion Nova, I couldn’t believe the treatment I received. They didn’t care that my package never got to me. They just blamed LSO. As far as LSO, just look up their Google reviews! I will never do business with Fashion Nova, or any company again, if they use LSO!”

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Posted 3 years ago

“Very bad , bad service I noticed that some money was deducted from my credit card tried contacting customer service they never replied .”

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Posted 3 years ago

“Wish I could give zero stars! Tracking number says it was delivered to my front door at 2:05 am! Haven't received anything from them! No way to call them, contacted via email 3 times in the last 10 days, haven't heard back.... started credit card dispute today! Stay away from this company!!”

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Posted 3 years ago

“Extremely Bad Customer Service!! Extremely Bad Customer Service!! The company may be okay if everything goes well with the order. If you need to return something, forget it! You pay for your own shipping to return and then they don't refund you but attempt to give you a store credit. Really?!!! They have no phone number or chat window. Email is the only way to get an automated message. It feels like a scam!”

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Posted 3 years ago

“I ordered one month ago from fashion nova. And four days ago, they just called back my order and cancelled sending it to me without ANY REASON!!! I waited for one month !!! And now I can’t received it any more! The customer care team didn’t reply to me, it already passed 3 days! Don’t buy from them”

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Posted 3 years ago

“If you have ordered from fashionnova in Australia and have no idea where your order is I would advise using parcelsapp.com just to check if there is another tracking number provided. I used my tracking number that fashionnova provided me with and luckily the information showed a second tracking number was created through couriers please and that they had my package. This may work for you, so it’s worth a try since contacting customer support gets you no where!!!”

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Posted 3 years ago

“Shipping was fast but the items I recieved are low quality material, mesh is scratchy feeling and uncomfortable. Sizing is not accurate, and they don't allow returns. Luckily the items are inexpensive. I learned my lesson. I won't purchase anything from Fashion Nova again.”

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Posted 3 years ago

“The dress I purchased was torn and I emailed them the same day I received it because you have to let them know within 7 days but it’s been over a week and no reply from this so called company and there is no contact phone number. DO NOT purchase from this site.. no customer service at all!!!”

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Posted 3 years ago

“Their carrier stated they delivered my package and it was never delivered. I had to make 3 claims in order for them to reach back out to me and when they finally did fashionova did a 2 hour investigation and stated the carrier said it was delivered and they cant do anything PLEASE DO NOT BUY FROM HERE they are STEALING CUSTOMERS MONEY SERIOUSLY !!”

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Posted 3 years ago

“I just received an message from Fashion Nova saying that my order is delivered at my front door. There is no package there. I attempted to contact Lasership the company who shipped it and the site said they would get back to me in 48 hrs. I went to Fashion Nova’s site and there is no way to call anyone. You have to leave a message online and wait for them to contact you. There is also a message on their site that says they are not responsible for any packages that the carrier says is delivered. So basically they’re saying “Oh well you just lost your money” That is a total scam!! They are the biggest rip off!!!”

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Posted 3 years ago

“Never got package from OnTrac they lied about Delivering a Fashionnova saying they not responsible I spent so much money with them I’ve never returned anything rather if it was damaged I never had an issue with until they shipped though OnTrac”

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Posted 3 years ago

“they indicated in the customs declaration that I paid for the order for $ 10,000 !!! but it's not true I paid about $ 120. Russian customs calculated a huge tax for me and I refused to pay! The package was sent back to the FASHIONNOVA store and for 3 months they have not answered me and have not returned the money! they are scammers! they do their best to take your money but not give the goods! why did they lie that my order was paid for $ 10,000? of course the Russian customs counted me a big tax, like the cost of a car!!! and 3 months have passed they are silent! deceivers! WHERE MY MONEY ?”

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Posted 3 years ago

“Tried to get a refund. Not only did I have to pay for a “restocking fee”, they refused to return my money and offered me a gift card once they received the items. So let me get this straight, you expect me to be ok paying you for the privilege to give you more money? For poorly constructed clothing? No thanks. This is just waiting for another lawsuit. Luckily, I ordered through Amazon pay and was able to dispute the charge entirely”

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Posted 3 years ago

Fashionnova is rated 2.0 based on 2,856 reviews