Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Fashionnova made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My items NEVER came. I live in Texas and Fashion Nova used a cheap company called Lone Star Overnight (LSO), which is the absolute worst shipping company and apparently steals customer’s packages. I called, emailed, and chat messaged with both companies several times, with no resolution. As a long time customer of Fashion Nova, I couldn’t believe the treatment I received. They didn’t care that my package never got to me. They just blamed LSO. As far as LSO, just look up their Google reviews! I will never do business with Fashion Nova, or any company again, if they use LSO!”

Helpful Report

Posted 3 years ago

“Very bad , bad service I noticed that some money was deducted from my credit card tried contacting customer service they never replied .”

Helpful Report

Posted 3 years ago

“I don't know which Fashion Nova you all have been ordering from but my experiences (yes that is plural because I have ordered about 10 times over the past 3 years and my orders are always in larger quantities. I get all my family gifts for my XXL son and his 28 year old partner, as well as some things even for the Mama herself. I get more compliments from my cardigans and faux fur jackets whenever I go out that I ordered when they have a 40% off sale. I ordered 4 pair of shoes which turned out to be too hard for me to walk in and was worried about the cost to return all the 4 pair of shoe boxes but with their prepaid label and return authorization code it was only $10! Now that was a great deal and it made ordering from Fashion Nova my number 1 Favorite site ever since! I honestly am shocked at all these low ratings because it is now my number one place to shop whenever I just want to get something fun to wear at a great deal and I especially order when they send me 40% or 50% discount codes!”

Helpful Report

Posted 3 years ago

“Wish I could give zero stars! Tracking number says it was delivered to my front door at 2:05 am! Haven't received anything from them! No way to call them, contacted via email 3 times in the last 10 days, haven't heard back.... started credit card dispute today! Stay away from this company!!”

Helpful Report

Posted 3 years ago

“Extremely Bad Customer Service!! Extremely Bad Customer Service!! The company may be okay if everything goes well with the order. If you need to return something, forget it! You pay for your own shipping to return and then they don't refund you but attempt to give you a store credit. Really?!!! They have no phone number or chat window. Email is the only way to get an automated message. It feels like a scam!”

Helpful Report

Posted 3 years ago

“I ordered one month ago from fashion nova. And four days ago, they just called back my order and cancelled sending it to me without ANY REASON!!! I waited for one month !!! And now I can’t received it any more! The customer care team didn’t reply to me, it already passed 3 days! Don’t buy from them”

Helpful Report

Posted 3 years ago

“If you have ordered from fashionnova in Australia and have no idea where your order is I would advise using parcelsapp.com just to check if there is another tracking number provided. I used my tracking number that fashionnova provided me with and luckily the information showed a second tracking number was created through couriers please and that they had my package. This may work for you, so it’s worth a try since contacting customer support gets you no where!!!”

Helpful Report

Posted 3 years ago

“Shipping was fast but the items I recieved are low quality material, mesh is scratchy feeling and uncomfortable. Sizing is not accurate, and they don't allow returns. Luckily the items are inexpensive. I learned my lesson. I won't purchase anything from Fashion Nova again.”

Helpful Report

Posted 3 years ago

“Bad service they stolen more 1,660.05$ before one year And before one week i pay vip shipping to delivery my package in 3-4 day for my birthday but now day6 and nothing come why fashion nova hasn’t handed my backage to dhl why my order hasn’t any movement why!!! Ineed support”

Helpful Report

Posted 3 years ago

“The dress I purchased was torn and I emailed them the same day I received it because you have to let them know within 7 days but it’s been over a week and no reply from this so called company and there is no contact phone number. DO NOT purchase from this site.. no customer service at all!!!”

Helpful Report

Posted 3 years ago

“Their carrier stated they delivered my package and it was never delivered. I had to make 3 claims in order for them to reach back out to me and when they finally did fashionova did a 2 hour investigation and stated the carrier said it was delivered and they cant do anything PLEASE DO NOT BUY FROM HERE they are STEALING CUSTOMERS MONEY SERIOUSLY !!”

Helpful Report

Posted 3 years ago

“I just received an message from Fashion Nova saying that my order is delivered at my front door. There is no package there. I attempted to contact Lasership the company who shipped it and the site said they would get back to me in 48 hrs. I went to Fashion Nova’s site and there is no way to call anyone. You have to leave a message online and wait for them to contact you. There is also a message on their site that says they are not responsible for any packages that the carrier says is delivered. So basically they’re saying “Oh well you just lost your money” That is a total scam!! They are the biggest rip off!!!”

Helpful Report

Posted 3 years ago

“Never got package from OnTrac they lied about Delivering a Fashionnova saying they not responsible I spent so much money with them I’ve never returned anything rather if it was damaged I never had an issue with until they shipped though OnTrac”

Helpful Report

Posted 3 years ago

“they indicated in the customs declaration that I paid for the order for $ 10,000 !!! but it's not true I paid about $ 120. Russian customs calculated a huge tax for me and I refused to pay! The package was sent back to the FASHIONNOVA store and for 3 months they have not answered me and have not returned the money! they are scammers! they do their best to take your money but not give the goods! why did they lie that my order was paid for $ 10,000? of course the Russian customs counted me a big tax, like the cost of a car!!! and 3 months have passed they are silent! deceivers! WHERE MY MONEY ?”

Helpful Report

Posted 3 years ago

“Tried to get a refund. Not only did I have to pay for a “restocking fee”, they refused to return my money and offered me a gift card once they received the items. So let me get this straight, you expect me to be ok paying you for the privilege to give you more money? For poorly constructed clothing? No thanks. This is just waiting for another lawsuit. Luckily, I ordered through Amazon pay and was able to dispute the charge entirely”

Helpful Report

Posted 3 years ago

“I ordered $78 worth of items for a trip in two weeks. I NEVER received a confirmation email from fashion nova after they debited my account. I tried to call but they have an automated message saying “we turned off our phones…” and then advises you to contact them through their website. Only problem with this is if you don’t have your order number (in this case I didn’t because they never emailed me), you cannot proceed to the next screen! I even tried looking up “my orders” on their website and it said I didn’t order anything! I’ve made a complaint with PayPal! Celebrities should be ashamed of themselves for advertising this rip off company!!”

Helpful Report

Posted 3 years ago

“Ordered for express shipping which supposed to be 4 days after I pay my money now it’s not getting here until 7 days I will be returning the order and calling my bank to report them I can’t believe I’m reading these reviews right now this site used to be good until a lot of celebrities got to them so if you’re not a celebrity they don’t care!”

Helpful Report

Posted 3 years ago

“I paid for express shipping and my order haven’t processed. Never 👎 again”

Helpful Report

Posted 3 years ago

“Thieves. Took my $200 and arguing with me about my package being delivered.. but it wasn’t. Trash site.. Scammers!”

Helpful Report

Posted 3 years ago

“I ordered a package for my birthday on september 1st (keep this in mind) it is september 13th now and my package still isn’t here and my birthdays on the 18th and the package says it will be delivered on the 27th of september . what the hell? standard shipping says it’s supposed to take 5 business days and this is causing me emotional distress because customer service won’t answer me and I honestly will never order from here again and i’m thinking of disputing the charge now .”

Helpful Report

Posted 3 years ago

Fashionnova is rated 2.0 based on 2,834 reviews