Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I ordered from FN during Black Friday. Currently my package has been delayed since December 11. Apparently I had to contact OneliveX. HOWEVER, they send you an automated message about your packaged being delayed. You can’t even speak to a rep over the phone. I have yet to receive my package it’s been a month now. And I ordered from different companies during Black Friday, and received all my items. There’s no excuse for fashion nova. I’m never ordering from this company again.”

Helpful Report

Posted 3 years ago

“Ordered 2 different orders by November 30, still haven’t received them and said sitting in Woodridge Illinois. If Fashion Nova valued their customers I think they would look into the issue and find out why all our packages are still sitting there!!”

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Posted 3 years ago

“I normally have a great experience with fashionNova when they shipped through FedEx and UPS. As of recently they have changed shipping companies to Lasership. The worst shipping company ever. Still have not received my package I ordered over a month ago. They sent a text yesterday saying it was “delivered” but I never received any of my items. My order is over $300”

Helpful Report

Posted 3 years ago

“I placed my order on Dec 5 its saying my order was delayed on Dec 11th. Here it is Dec 30th and still haven't recieved my order. What is going on with Fashion Nova I need answers now. Losing a valuable customer.”

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Posted 3 years ago

“At first I thought I was the only one whose package has been delayed in Woodridge, Illinois. It’s been over a month since I placed my order for Fashion Novas Black Friday Sale and I still haven’t received my items.”

Helpful Report

Posted 3 years ago

“I placed an order over a month ago for their Black Friday sale.. Currently it’s saying my package is sitting in Woodridge, Il... I have emailed numerous times only for me to get a computerized response saying it will be here before Christmas.. Well it’s days after Christmas and I still don’t have my package.. At this point I want a refund.. This is ridiculous. But I just placed an order literally 3 days ago and it will be here tomorrow. Love the clothes but definitely will lose customers like this.”

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Posted 3 years ago

“I have order my jacket on Nov. 29, 2020 through Fashion Nova for Christmas and it still not here I have track it/ call Fashion Nova it saying my jacket in Woolridge, Illinois on Dec. 11 I’m very disappointed”

Helpful Report

Posted 3 years ago

“Ordered 2 jackets. Got an email saying they were delivered via Lasership, comment said it was left in front of the door. I check the status because I had no package in front of my door. My order was delivered to a random building God knows where. Attempted to contact Fashion Nova and their response was "It says it was delivered, there's nothing we can do". Do not shop here. I'm out $50 because of their choice in carrier and lack of customer support.”

Helpful Report

Posted 3 years ago

“Never received my package tracked it and still in Woodridge and its been delayed since December 5th”

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Posted 3 years ago

“I placed my order on black friday. I was told it would take two days to deliver in USA. It is more than a month now. They are not replying email. I asked for a refund, but they are not replying. It is very dissapointing to see this from a reliable online shop like fashionnova.”

Helpful Report

Posted 3 years ago

“Ordered December 5th and package has been delayed in Woodridge IL since December 11th. I have emailed both Fashionnova and OneLiveX - this is ridiculous”

Helpful Report

Posted 3 years ago

“Hi i ordered from fashion nova early December!!! It is now 12/28 and my order is still saying exception since 12/8, this is ridiculous!!!! I called and emailed with no response as well! I will never order from them again”

Helpful Report

Posted 3 years ago

“Order black frosty and cyber Monday for Xmas and still haven’t received my orders it says It’s in woodridge , Illinois. And to contact onelivex when I contact them it says to email fashion nova I emailed multiple times no reply”

Helpful Report

Posted 3 years ago

“I ordered Black Friday deals from fashion nova for my daughter’s Xmas gifts and I still haven’t received anything I’m told it’s with one live x in woodridge ill contacted them through email and no reply yet”

Helpful Report

Posted 3 years ago

“I ordered Black Friday and still haven’t received my order it says that it with one live x in Woodridge IL and it’s been there for a while I contacted FN and they told me to contact the carrier and I emailed them and no response this is bs”

Helpful Report

Posted 3 years ago

“I am going to the BBB also. I ordered my daughters Christmas gifts from Fashion Nova on November 27th it’s now December 27th and I have not received any of my packages and not even an update from the delivery company OneLiveX. When I contacted Fashion Nova they told me to contact OneLiveX by email. The last thing I heard from OneLiveX was on 12/15 that my package has been delayed in Woodridge and is not yet with UDS. Now I put in my tracking number & that’s not even working anymore. I spent over $250 & I am not happy. I need answers right away.”

Helpful Report

Posted 3 years ago

“I'm highly frustrated with fashion nova... I've been trying to contact them about my purchase order, one of the items wasn't sent & got something totally different. I have my receipt and the item in the package untouched. I went on their website to get help on what to do next but I get their form that I have to fill out every single time, but then no further instructions on what to do next other than to fill out their form AGAIN!. I just want to speak with someone, so I can get my refund or get the actual item I ordered. Also it took them abput a month to receive my order, their tracking sucked as well, it said it was shipped put from CA, delayed in NJ, then it was out in my city for delivery, then back to CA then back to my city. This took too long for this order to be sent out. I am most definitely not purchasing from here anymore.”

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Posted 3 years ago

“I Never received my package .”

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Posted 3 years ago

“Fashion nova customer care number 7488566625*any problem solve support team Gujrat India”

Helpful Report

Posted 3 years ago

“Fashion nova customer care number 7488566625*any problem solve support team Gujrat India”

Helpful Report

Posted 3 years ago

Fashionnova is rated 2.0 based on 2,834 reviews