Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Fashion Nova is terrible, I had a delivery scheduled for Feb 16 it said it was delivered, to destination lol what a joke. When I usually get a package from fashion Nova it savs delivered front door. And fashion Nova sends a email saying package is delivered and I didn't receive that either. I think fashion Nova and LSO delivery company are ran by the same co. You can't call either and they send out senseless emails. As you can see I uploaded several stating delivered to front door, but the package in question just says delivered. But delivered to who? And fashion Nova didn't send a your package is delivered for Feb.”

Helpful Report

Posted 1 year ago

“I prefer clothes February 14 and still haven’t received my clothes and fashion nova customer service is no help at all horrible service. And they use a worse delivery service which is LSO who is LSO and why don’t they have a number to call why don’t they have a way for you to tell them where to put packages . Fashion nova is a disappointment. Local boutiques are better . Even sent me a message because I keep contacting and they sent me back by me keep contacting them it will take longer . Hell no some one is going to sue your company one day and it’s going to be soon”

Helpful Report

Posted 1 year ago

“The clothes are nothing like represented. They fit poorly, the fabric is cheap, and the company absolutely sucks. Recently,I sent items back for refund, but only offered E-gift card. I have shopped periodically with the Fashion Nova. However, I fund customer service very difficult to deal with and will never shop again with above-mentioned company.”

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Posted 1 year ago

“Worst experience trying to get help sent me two orders of same thing! Chemical smell is awful”

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Posted 1 year ago

“By far the worst site in History. Placed a order Supposedly shipped today is now 02/07 and I still haven't received my package says they have sent it. Never again! Customer Service said they have sent it i have a picture that the item have still an process and give you a standard message that doesn't even go with you email you sent. I wish I could give no stars because 1 is to many. first they said they have delivered now they said they are out of stock .”

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Posted 1 year ago

“Merchant and website did not put complete address and delivery could not be made. Even though my account profile has the full address, they provided the same address and left the street number”

Helpful Report

Posted 1 year ago

“Have made two purchases with them and paid for one day shipping on both. Needless to say did not receive it and when you contact customer service they say please refer to out shipping guide. Why even offer 2 day or even one day shipping if you know you can not handle getting to the customer. They are truly the worst with certain things. The quality of the clothes I ordered was good. I don't know why they cant get their act together. I was suppose to get my order today (1/31/23) and now Im told it should arrive by 2/4/23 but if it doesn't arrive by 2/5/23 to contact customer service and they will do something then.”

Helpful Report

Posted 1 year ago

“I placed an order for two pairs of pants. I ordered from the “petite” section size XS because I’m 5’2” and as recommended on their website “petite” is for those 5’3” and under. I received my package and one pair of pants came in the “regular” XS size pants. I contacted FN email customer service and they have been completely impossible. At first they asked for pictures of the wrong item revived which I provided and they approved my request to return and get the correct item. Then they told me I had to pay for return shipping on the item they incorrectly sent me. After some back and forth, they decided out of nowhere that I no longer was eligible to return the wrong item they sent me. I have the email treads which prove this. This company is a total scam.”

Helpful Report

Posted 1 year ago

“The worst company. Kept my returned items and didn’t refund money saying it was final sale. They also charge you a fee for returns m. Go to SHEIN for a better shopping experience. Fashionova are a bunch of scammers!!”

Helpful Report

Posted 1 year ago

“Item never received and when contacted they said it was delivered which it wasn't. Asked for a refund and they said they wouldn't and that it was my problem. Don't buy from this company.”

Helpful Report

Posted 1 year ago

“im reading everyone eles review and im sorta nervous suppose to have an item delivered tomorrow now getting some weird message online saying waiting on delivery receipt from sender evern though they have some timeline up there that clearly shows times and dates shipped to these in between cities. I used my visa and I am ABSOLUTELY the wrong one to fraud🎯 if you used visa contact and let them go after them visa has a buyers protection AUTOMATIC for its users even if its debit. hope this helps someone and praying I dont have to use it myself. BUT I WILL!”

Helpful Report

Posted 1 year ago

“I have been shopping with Fashion Nova for years, no problem. Last month, December 22, 2022, I ordered two jumpsuits. They said my items were delivered December 28th, 2022. They was absolutely NO DELIVERY!! There is no customer service. I contacted UPS, the shipper, to file a claim, who contacted Fashion Nova. Fashion Nova did NOTHING!! Told me to file a police report. I lost $60.00. I will NEVER order anything from Fashion Nova again.”

Helpful Report

Posted 1 year ago

“If 0 stars was an option than that would’ve been my choice. I ordered in Nov. 2022, paid $159, never received order. Received an email from FN stating they are not responsible once it leaves their company, they are not responsible for the shipping company (LSO) in which they are paid by FN to deliver their customers order. Per FTC, FN is reliable. I don’t work as hard as I do to give money away. I have written over 20 emails and still nothing. They gave me $15 credit for a $159 order that is still sitting at LSO. FN sucks. I will never order from this company again. I would advise anyone to do the same”

Fashionnova 1 star review on 14th January 2023

Helpful Report

Posted 1 year ago

“Customer service is poor. Never received an item I ordered and emailed them asking for the item several times, only to never receive it. Shipping takes about a week and a half! Just ridiculous!”

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Posted 1 year ago

“I placed an order from them and changed the address in the shipping area to the correct address. Once the order was placed, it reverted back to my old address so I reached out to them about changing the address. Literally 2 hours after the order was placed and they state that they cannot change the address which means that I won't receive the items. So then I quickly re order and verify the address change, and once again, it reverted back to my old address. This is now 2 orders that they state that they cannot change, basically immediately after the order was placed. So then I ask to cancel the orders. Guess what? They can't cancel the orders either. So now I have 2 orders that I cannot receive and cannot cancel when just ordered. So then I ask, if I by some chance can get the packages shipped to me from my old address that they are shipping it to, can I return them for a refund. Guess what again? No refunds. Only store credits. Terrible company to deal with. Now I'm out 300 dollars and won't receive the items, and even if I did, no refund.”

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Posted 1 year ago

“Fashionnova is crazy! I saw a pink jumpsuit on their website in December for about 35.00, now today I am seeing that very same jumpsuit for 64.00 and there is a notification next to it saying buy one get one free!! I was totally appalled because all they did was up the prize of the jumpsuit and now claiming if you buy one you get one frre..RIDICULOUS!! It just means that if you do pay the 64.00 for the jumpsuit you are basically buying two jumpsuits at the original price of 34.00..That is so underhanded....that is why I will choose SHEIN ANYDAY OVER FASHIONNOVA. Shein do not play those sneaky deceiving games as Fashionnova does.”

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Posted 1 year ago

“DONT BUY THEY ARE RIP OFF TAKE YOUR MONEY DONT SHIP ORDER SAYS RETURNED TO SENDER WHEN NEVER GOES FROM PROCESSING Hub Than SEND STORE CREDIT EMAIL FOR LESS THAN PAID AND DOESNT WORK THEY TOOK 39.02 FROM ME I GOT NO PRODUCT ..Thanks FOR Scamming ME”

Helpful Report

Posted 1 year ago

“The Worst Customer Service in the Whole World!!!!! I’ve been a FN customer the past 5 years and I ordered more than 70 times from that site. A few days ago I ordered two items and then I received an email that one of them got cancelled. I did the order specifically for that item. Fashionnova decided to refund me for that specific item and proceed with the order with the other remaining item without asking me if I'm interested in the order as it is now or not. They didn’t even bother asking me if I’m interested in replacing it in another item. I asked to cancel my order because it was not what I order and the item I really wanted apparently was out of stock before I ordered it, and they insolently said they can’t cancel my order although it was their mistake! I was extremely disappointed and contacted their customer service 5 times and all the 5 representatives are either ignorant or pretended to be ignorant and responded with ignorance and irrelevance to my request in order to go around the issue and to proceed with the order. I asked 5 times to be contacted by a manager, and I never have. I’ve had issues with them in the past, but this time, they by far crossed the line and I’m going to spread the word everywhere!! They’ve just lost a very valuable customer, whom of course, they don’t value at all.”

Helpful Report

Posted 1 year ago

“Do mot return 2 orders in same package uou will never get your money and loose drastically! Im so frustrated with this company no customer service number to call and only email ans you get nothing can’t even intercept the package to get the items out! Will never order another item from this company!”

Helpful Report

Posted 1 year ago

“I purchased a few items but the size showed up differently after it was processed . Contacted customer service immediately and was told it was too late to cancel or change my order. It hadn’t even been 5 minutes. Their customer service is crappy then they want you to pay for returning the items. What a waist of time. Also they did not honor the extra 10% off on a future order as promised. They only care about sales any issue you have you are on your own . All you will receive is automatic messages and excuses.”

Fashionnova 1 star review on 4th January 2023

Helpful Report

Posted 1 year ago

Fashionnova is rated 2.0 based on 2,834 reviews