Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,841 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“DO NOT SHOP HERE!!! THEY WILL NOT REFUND YOUR MONEY THEY GIVE YOU A BULL S**T GIFT CARD. i REAPEAT DO NOT SHOP HERE THEY ARE STEALING YOUR MONEY.”

Helpful Report

Posted 1 year ago

“Package was not delivered, partial refund was issued and the larger portion was held regardless of me contacting customer service to state i have not received refund. I had to go through a 3rd party to get a refund. The most recent order was received on March 21st and an item is damaged. I contact customer service 4-5 times (through their website and via email). I am yet to receive a response. Therefore going forward I will ceased ordering from Fashion Nova.”

Helpful Report

Posted 1 year ago

“I made a purchase but it never arrived. I got proof from ontrac (a joke of a company) showing that they never made the delivery but Fashion nova does not have customer service instead an email that sends generic messages about the return policy. I will never buy from them again and I don't think anyone should until they get actual customer service. This is fraud and is absolutely wrong for a company with a billionaire CEO who just takes vacations on stolen money.”

Helpful Report

Posted 1 year ago

“If I can give zero I would”

Helpful Report

Posted 1 year ago

“I placed an order since Feb 11 with fashion nova as you know they use LASERSHIP as their shipper these people first said they attempted delivery I have a camera on my door so I see everything I emailed fashion nova and let them know long story short they marked my package as delivery I never received it and fashion nova now blames me for it this is the worst”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Fashion Nova is terrible, I had a delivery scheduled for Feb 16 it said it was delivered, to destination lol what a joke. When I usually get a package from fashion Nova it savs delivered front door. And fashion Nova sends a email saying package is delivered and I didn't receive that either. I think fashion Nova and LSO delivery company are ran by the same co. You can't call either and they send out senseless emails. As you can see I uploaded several stating delivered to front door, but the package in question just says delivered. But delivered to who? And fashion Nova didn't send a your package is delivered for Feb.”

Helpful Report

Posted 1 year ago

“I prefer clothes February 14 and still haven’t received my clothes and fashion nova customer service is no help at all horrible service. And they use a worse delivery service which is LSO who is LSO and why don’t they have a number to call why don’t they have a way for you to tell them where to put packages . Fashion nova is a disappointment. Local boutiques are better . Even sent me a message because I keep contacting and they sent me back by me keep contacting them it will take longer . Hell no some one is going to sue your company one day and it’s going to be soon”

Helpful Report

Posted 1 year ago

“The clothes are nothing like represented. They fit poorly, the fabric is cheap, and the company absolutely sucks. Recently,I sent items back for refund, but only offered E-gift card. I have shopped periodically with the Fashion Nova. However, I fund customer service very difficult to deal with and will never shop again with above-mentioned company.”

Helpful Report

Posted 1 year ago

“Worst experience trying to get help sent me two orders of same thing! Chemical smell is awful”

Helpful Report

Posted 1 year ago

“By far the worst site in History. Placed a order Supposedly shipped today is now 02/07 and I still haven't received my package says they have sent it. Never again! Customer Service said they have sent it i have a picture that the item have still an process and give you a standard message that doesn't even go with you email you sent. I wish I could give no stars because 1 is to many. first they said they have delivered now they said they are out of stock .”

Helpful Report

Posted 1 year ago

“Merchant and website did not put complete address and delivery could not be made. Even though my account profile has the full address, they provided the same address and left the street number”

Helpful Report

Posted 1 year ago

“Have made two purchases with them and paid for one day shipping on both. Needless to say did not receive it and when you contact customer service they say please refer to out shipping guide. Why even offer 2 day or even one day shipping if you know you can not handle getting to the customer. They are truly the worst with certain things. The quality of the clothes I ordered was good. I don't know why they cant get their act together. I was suppose to get my order today (1/31/23) and now Im told it should arrive by 2/4/23 but if it doesn't arrive by 2/5/23 to contact customer service and they will do something then.”

Helpful Report

Posted 1 year ago

“I placed an order for two pairs of pants. I ordered from the “petite” section size XS because I’m 5’2” and as recommended on their website “petite” is for those 5’3” and under. I received my package and one pair of pants came in the “regular” XS size pants. I contacted FN email customer service and they have been completely impossible. At first they asked for pictures of the wrong item revived which I provided and they approved my request to return and get the correct item. Then they told me I had to pay for return shipping on the item they incorrectly sent me. After some back and forth, they decided out of nowhere that I no longer was eligible to return the wrong item they sent me. I have the email treads which prove this. This company is a total scam.”

Helpful Report

Posted 1 year ago

“The worst company. Kept my returned items and didn’t refund money saying it was final sale. They also charge you a fee for returns m. Go to SHEIN for a better shopping experience. Fashionova are a bunch of scammers!!”

Helpful Report

Posted 1 year ago

“Item never received and when contacted they said it was delivered which it wasn't. Asked for a refund and they said they wouldn't and that it was my problem. Don't buy from this company.”

Helpful Report

Posted 1 year ago

“im reading everyone eles review and im sorta nervous suppose to have an item delivered tomorrow now getting some weird message online saying waiting on delivery receipt from sender evern though they have some timeline up there that clearly shows times and dates shipped to these in between cities. I used my visa and I am ABSOLUTELY the wrong one to fraud🎯 if you used visa contact and let them go after them visa has a buyers protection AUTOMATIC for its users even if its debit. hope this helps someone and praying I dont have to use it myself. BUT I WILL!”

Helpful Report

Posted 1 year ago

“I have been shopping with Fashion Nova for years, no problem. Last month, December 22, 2022, I ordered two jumpsuits. They said my items were delivered December 28th, 2022. They was absolutely NO DELIVERY!! There is no customer service. I contacted UPS, the shipper, to file a claim, who contacted Fashion Nova. Fashion Nova did NOTHING!! Told me to file a police report. I lost $60.00. I will NEVER order anything from Fashion Nova again.”

Helpful Report

Posted 1 year ago

“If 0 stars was an option than that would’ve been my choice. I ordered in Nov. 2022, paid $159, never received order. Received an email from FN stating they are not responsible once it leaves their company, they are not responsible for the shipping company (LSO) in which they are paid by FN to deliver their customers order. Per FTC, FN is reliable. I don’t work as hard as I do to give money away. I have written over 20 emails and still nothing. They gave me $15 credit for a $159 order that is still sitting at LSO. FN sucks. I will never order from this company again. I would advise anyone to do the same”

Fashionnova 1 star review on 14th January 2023

Helpful Report

Posted 1 year ago

“Customer service is poor. Never received an item I ordered and emailed them asking for the item several times, only to never receive it. Shipping takes about a week and a half! Just ridiculous!”

Helpful Report

Posted 1 year ago

Fashionnova is rated 2.0 based on 2,841 reviews