Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Items were extremely smaller than expected. I paid 7.99 to return expecting to get $24 in store credit. Ultimately received $13 with only automated responses to my questioning of the lesser refund.”

Helpful Report

Posted 4 years ago

“Clothes are as described, and sizing is great. Materials are similar to any other fast fashion stores like F21. Items arrived later than expected but it's corona time so that's understandable but their communication about it could be better. Tracking said it had arrived 2 days ago, i was worried so i cobtacted them - no answer- but it showed up today so that's good. Glad they delivered. All good!”

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Posted 4 years ago

“I order clothes they come different then they appear on the website. I have a dress never worn and zipper broke. The shipping is fast but the cheap clothes I don’t like.”

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Posted 4 years ago

“Worst customer service on the planet. Do not buy It If you are not 150% SURE you’re keeping what you’re buying.”

Helpful Report

Posted 4 years ago

“I’m so over this company and they’re cheap clothes I gave it one star because I had to but if I could a gave it a -5 that’s what it really deserves. Their clothes either show up ripped threads pulling or just falling apart. If you want a wear once outfit then this is the place because ones you wash their clothes that’s it :( my Main concern is when you return items to them they don’t give you a refund only store credit ...it has now been a month and a half and I still have gotten my credit even though I have a tracking number proving it was received and it’s posted on their website that it was received. They don’t have a phone number only email that they don’t respond to. Save your money and spend it somewhere else ..this company is tacky and just a headache to deal with .”

Helpful Report

Posted 4 years ago

“I recently ordered from fashion nova. I paid for express shipping which stated on their website was 2-3 business days. It was a week and a half after a placed my order and it was still waiting to be sent out. I ask for a refund on my shipping which they actually gave me. However I then got an email saying my order was refunded. The email did not exclaim what on my order was refunded it just showed all the items in my order. I then sent and email asking what was going on. I didn’t get a straight answer it was just an automated reply saying that shipping takes 14-30 business days. I then sent another email where I got a reply saying that my order was on its way. But then another reply from Someone else saying that something I ordered was out of stock and they had refunded my item(s). I have not received any refund or anything. I keep emailing to figure out what’s going on with my order and keep getting different answers. And still no refund for my clothes. They have the worst customer service set up ever. Un organized and they don’t know what they are taking about. It would be nice if I could talk to an actual person on the phone. Or get my 400 dollars back on the clothes I bought but never received.”

Helpful Report

Posted 4 years ago

“Worst customer service ever. My last ordered was shipped incomplete, I had ordered 4 items and only received 2, they won’t give me refund, credit or send me the 2 missing pieces. Needless to say I won’t be shopping with them anymore.”

Helpful Report

Posted 4 years ago

“I’ve been ordering from them for a year and a half and normally everything fits perfectly and my package comes quick. this time the package is 2 days late (so far) and I leave to go across the country soon and everything is closed so this is very inconvenient.”

Helpful Report

Posted 4 years ago

“THE WORST CUSTOMER SERVICE THEY DONT CARE NOTHING ABOUT YOU AS A CUSTOMER OR TRY TO PRETEND AS IF THEIR CONCERNED. BUYER BE AWARE!!!! EVERYTHING THAT LOOKS GOOD IS NOT ALWAYS GOOD FOR YOU!!! ONCE THIS COVID HAS DIED DOWN I WILL BE DOING LESS SHOPPING ON LINE BECAUSE I CAN’T RECEIVE GOOD CUSTOMER SERVICE ON THE PHONE I’LL HAVE A BETTER CHANCE WITH FACE TO FACE SERVICE.BUT THE FUNNY THING IS THEY ARE REALLY TAKING A SURVEY LIKE THEY WILL CHANGE THINGS OR ADDRESS PPL CONCERNS...”

Helpful Report

Posted 4 years ago

“tried to return item. Return policy is very deceiving. you have to purchase a shipping label ( which is impossible to do on their site). EASY RETURN is a total lie.”

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Posted 4 years ago

“Their clothes is too cheap Comparing with their price, their shoes are very very inconfortable.”

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Posted 4 years ago

“Please don’t waste you time especially when it comes to returning items. Worst customer service ever, anything else but this please!!!”

Helpful Report

Posted 4 years ago

“No sign of my order arriving anytime soon It took me months to order because I didn’t want to pay the crazy conversion rate, I finally did it and I’m seriously regretting it Worst customer service aswell it took them around a week to even respond and it was pointless them doing so”

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Posted 4 years ago

“i made an order 1 month ago and it STILL hasn't arrived!!!!!”

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Posted 4 years ago

“Worst customer service ever!!!!!!!! All the do is spend money on marketing and is never able to solve an issue or help. Placed an order and ordered the wrong size next day I contacted them asking to amend the order they told me it can’t be done At this time my order wasn’t even processed yet! Someone reach out to me ask me for my info said they will help them 3 days after send me and email with their return policy. Suck insult!! These ppl only value and worship celebrity when we are the ones spending money with them.”

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Posted 4 years ago

“Unethical.”

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Posted 4 years ago

“Order from fashionnova since I’ve seen it everywhere on Instagram and I thought they had super cute pieces of swimsuit. Very dissatisfying with the return policy service. I’ve been on hold for a week now with a employee was told the most confusing things to return 70$ worth of bikinis the next day they refunded me then two days after the money wasn’t there anymore. I will never associate myself to buy from there ever again. I didn’t buy much because it sounded sketchy a bit. Still completely awful this happened to me and other costumers. Please make your return policy more evident especially for Canadians costumers.”

Helpful Report

Posted 4 years ago

“It’s been 3 weeks fashion nova keeps giving me the run around. They wont issue a gift card or refund my money. The tracking on usps says they recieved my package. So does the website. They are still telling me it’s in transit with no date.”

Helpful Report

Posted 4 years ago

“I ordered twice in the last two month and paid extra for express knowing the COVID would make everything slow. It’s now been two months and 17 attempts to contact them. No responses at all. Basically they kept around $400 and didn’t send product.”

Helpful Report

Posted 4 years ago

“I’ve purchased many items. Vet few decent pieces. Mostly very poor quality. The last purchase the item was extremely poor quality, see through, and threads coming off. It was a dress that practically looked like a rag. I had to pay $8 for a return label. Returns are not free and you only get store credit. Then the post office lost my return. Fashion Nova did not give me store credit for the item bc post office lost package. I was out not only $30 for defective dress I ordered but also $8 for return label. Fashion Nova customer service is garbage.. will never order from here again. So many better stores, even for cheap quick fashion.”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,834 reviews