Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I placed a $57 order and the order was delivered to my door with a photo. My problem is that where I live there is no traffic, no neighbors and have live here for 7 years and never had a package stolen or not delivered. After researching reviews I truly believe the deliverer’s are taking the packages. I’m done with Fashion Nova.”

Helpful Report

Posted 2 years ago

“I ordered some clothes over a month ago and I still haven't received it. Not the first time this has happened. Never ordering from then again. Their 80% discount is not worth the aggravation.”

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Posted 2 years ago

“DO NOT BUY AT FASHION NOVA PLEASE! THEY ARE RIPPING CLIENTS OFF AND TAKING ADVANTAGED OF VULNERABLE POPULATIONS AND YOUNG WOMEN. THERE IS NOT PHONE LINE AND ITS IMPOSSIBLE TO PROCESS A A RETUNR OR REFUND. THIS PLACE SHOULD BE SHUTDOWN.”

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Posted 2 years ago

“No customer service to call with issues never received my product but still had to pay for it!!!! The USPS said they delivered it to an incorrect address but because they have no customer service I am out the money!!!! I do not recommend”

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Posted 2 years ago

“Purchased an item and never recieved it. Fashion Nova never shipped the product and never issued a refund.”

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Posted 2 years ago

“The express shipping is total SCAM! My package is supposed to arrive today and it'll be 12 o'clock five hours. If my package isn't here by then I EXPECT TO SEE A REFUND PREDNING IN MY ACCOUNT.”

Helpful Report

Posted 2 years ago

“I was shopping in the app and TWICE it deleted all of the items out of my cart while I was shopping. I had 6+ items in there and it continued to clear my cart. So congrats I’m not ordering from you!”

Helpful Report

Posted 2 years ago

“Don’t like the return policy. Now, I have been emailing Fashion Nova Customer Care for several days and keep getting the run around about receiving my gift card for $78+ for my multiple returns. They keep telling me to go to the Help Center then they send an email and round and round we go. My advice to customers is to make sure you choose your correct size so you don’t have to bother with returning it cause it is a bother.”

Helpful Report

Posted 2 years ago

“Ordered late November 2021. I didn’t receive a tracking number or email and it’s January 2022 and I’m still waiting. I will not use this company again nor will I promote them.”

Helpful Report

Posted 2 years ago

“When Fashionova initially came onto online retail scene they were awesome. That awesomeness was shirt lived. As they became dominant they stopped caring PERIOD! Customer Service email responses are all generalized automation, no live customer service, paying for overnight is a joke, nothing is overnight even if you pay. They deduct that $ immediately & take literally 3 weeks or months to get your order. Refunds or exchanging are written but it's non-existence. They have the mindset they can do whatever now because they're popular, celebrities representing them etc. But it will call come to end. They will likely any company BAD SERVICE & BAD CUSTOMER SERVICE THEMSELVES OUT OF THE MARKET. Or another vendor will come along & take the spot. I stopped ordering. Stop giving your $ to a company you never talk to & doesn't do what they claim, yet give them access to your bank account.”

Helpful Report

Posted 2 years ago

“Terrible customer service as its automated so god luck getting anywhere. Returns and refunds are a joke and the site has had a glitz all day and nobody has tried to rectify this problem and now I can purchase my order DONT PURCHASE FROM THEM!!! BUYER BEWARE”

Helpful Report

Posted 2 years ago

“Sizes are all messed up and beware of returns. for returns you will have to pay shipping and you will get a gift card from them. You will never receivw your money back”

Helpful Report

Posted 2 years ago

“I spent $300 on my items, I never received my packages. fashion nova is a scam, right down to fake ass delivery (lasership) and you can forget about contacting customer service, smfh..”

Helpful Report

Posted 2 years ago

“Fashion nova always been good til this last order I'm still waiting on. Maybe it's the company laser ship. Bad on their behalf”

Helpful Report

Posted 2 years ago

“I'm shocked...been ordering with them for about a year.......no problem. Until my 12.15.21 order....and I'm still waiting too....sad to say....I can't order from Fashion Nova again. This is so unacceptable and not professional at all. No call, text, email....nor smoke signals. 😤 Such disappointment and I really wanted my order. So now off to dispute this with my credit card company and inform them of fraud and never received items.”

Helpful Report

Posted 2 years ago

“My first time ordering with Fashion Nova and I cant reach anyone to let them know I left the street address off my order. For this to be such a huge company, why cant they afford customer service and after reading these review I hope I have not wasted my money!”

Helpful Report

Posted 2 years ago

“My package would arrive at 11/28/2021 as stated in the package details, however the carrier just stopped updating where my package is. Now it is already 01/11/2022, and still did not hear anything from them. :( makes me sad, because I was really looking forward to receiving my order.”

Helpful Report

Posted 2 years ago

“STEER CLEAR OF THEM - ONLY STORE WHO DO NOT OFFER REFUNDS. Ill-fitting clothes, poor service and ethics, refuse to give you your money back fullstop when items don't fit as a tactic to getting you to spend more/ • 10 December 2021 I had made the return to this retailer for the value of $73.75. I had spent $ 35.41 on the postage. Note – this retailer, rather frustratingly does not issue refunds. • This retailer has been on the receiving end of 2 Federal Court Settlements – Google “Fashion Nova Court Settlements” • My close friend had faced similar nightmares with them – and warned me well away from purchasing from the. • 13 correspondences and counting with their, rather inept CS team. I asked a simple question “have they received the items?” I provided both the receipt, order # and items returned - all they could ask, 13 correspondences later, was the tracking number – again and again – they didn’t bother checking whether the items were successfully received. There was no tracking number. I provided the receipt + order #, items returned - 13 correspondences and counting, they’re still asking for the same thing. • They refuse to issue refunds, but not even a gift card in sight.”

Helpful Report

Posted 2 years ago

“I understand automated responses can be helpful but that is all I have received. Their system is “unable to process a return at this time” which has been ongoing since 12/27. The clothes were delivered on 12/21 and it was a Christmas present. I started the return on 12/27 but kept getting the same response from their system. So I reached out to their customer service (which is almost impossible to figure out) then I kept getting the same response from their customer service team and then was told I couldn’t return it since it had been over 14 days even though I have been trying since 12/27. They eventually gave me $15 store credit when the dress itself was $50. They are unable to generate a shipping label for me and in the end gave me the same exact automated response telling me how to do a return. So PLEASE BEWARE of the items you may be wary on as this may become an issue for you.”

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Posted 2 years ago

“Worst experience 😡😡”

Helpful Report

Posted 2 years ago

Fashionnova is rated 2.0 based on 2,834 reviews