Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Worst shipping ever! Don't get the point of paying expedite or rush shipping with Fashionnova. It's pointless. They should refund customers the extra shipping fee if they can't fulfill them.”

Helpful Report

Posted 2 years ago

“Last three years I have been a dedicated supporter of Fashion Nova. Not sure what happened during the end of 2021 going into 2022 but they are falling off. Fake shipping dates that change on a drop of a dime. Damage packages received at their shipping facility with no feedback to customer. It now takes up to (3) weeks to receive your order from them. Customer service email support is ghost, will not respond at all. Can not get anyone on the phone. I currently have a $150.00 order that I have yet to receive, orderd (3) weeks ago! Only resort now it appears is to file a BBB complaint. Sadly my relationship with Fashion is over, which sucks because they have some really nice clothes.”

Helpful Report

Posted 2 years ago

“These are the worst poorly made non fitting clothes I have ever bought plus it took almost 2 months to get them, I will never ever by from this place again in person shopping for me from now on”

Helpful Report

Posted 2 years ago

“They are scamers!! I spent over $500 never received my items!! No customer service!! Never again”

Helpful Report

Posted 2 years ago

“I placed my order on 12/26 and under each product I was ordering, it said, “Get it by December 28th with express shipping” under that it said “Order within 11 hours” so I ordered a few things, thinking it would be here by the 28th. The order still hasn’t come and it’s been 2 days past that time frame already! When you order express on their site, it says, “3-4 business days” But then sent a mass email saying, their express shipping is taking 7-9 business days at the moment! Therefore, they lied! And if I truly would’ve known that, I would’ve never ordered!! Moreover, I’ve tried to contact them SEVERAL TIMES!!! I’ve contacted them by email & they send generic, bot emails! I’ve called them, their phone doesn’t even ring! You can’t call the physical stores in CA because “store associates can’t assist with online orders!” This is disgusting customer service! It seems like Fashionnova has gotten so big that they don’t care to have helpful customer service and don’t care about their customers! It’s EVIDENT!! People are still going to order from them REGARDLESS! But I’m very much disappointed in them and their service! Just make sure when you order from them, especially around holidays, make sure you don’t believe their shipping time because it can change at any moment! I will NEVER order from them AGAIN!”

Helpful Report

Posted 2 years ago

“I wish I would have read these reviews before I purchased items from this company. I was told my order would be here before Christmas. I paid extra shipping costs for it to be here before Christmas It never showed up. Its impossible to reach them. Horrible company.”

Helpful Report

Posted 2 years ago

“I placed an order a month ago and haven't received it yet. I try to contact Fashion Nova but the customer service is non-existent. I'm going to try if my bank can reverse the payment. I will not buy from them anymore! SHEIN is way better!”

Helpful Report

Posted 2 years ago

“Trash trash trash what kind of store doesn’t give their customers refunds for packages they failed to deliver? Order never ever showed up and they offered me instore credit. And told me next time if a package is missing I’d have to file a police report because it was probably stolen. If anyone has a brain knows that not every package that is missing is stolen. Sometimes things do not get delivered. Like no just give me my money back. Never ordering from these bums again”

Helpful Report

Posted 2 years ago

“Ordered on Black Friday. Said my order would be delivered on Dec 15. Got and email on Dec 9th saying there’s shipping delays. Here it is December 24th no package no updates. SMH Fashion Nova!”

Helpful Report

Posted 2 years ago

“Customer service sucks , you can’t email them , call them or text them to find out about your package .. been waiting for my order since November 29 it’s now December 23 smh”

Helpful Report

Posted 2 years ago

“Fashionova uses a delivery service LaserShip who are horrible first off and I placed an order waited almost 2 weeks and said delivered with a signature that wasn’t me and I Never received my package/order and trying to contact fashionova is impossible they never reply. Never again will I order from them $40 down the drain.”

Helpful Report

Posted 2 years ago

“they are scammers! more than 4 months they do not return my money! they give a gift card which doesn't work !!!! scammers !!! they stole my money”

Helpful Report

Posted 2 years ago

“Placed order cyber Monday still have not received a tracking number or package yet payment was taking out on Nov 22. 2021. Will never order from them again!! Requesting refund!!!”

Helpful Report

Posted 2 years ago

“They didn’t refund me. I sent the return item but I didn’t get refund. I didn’t even get the reply regarding my return”

Helpful Report

Posted 2 years ago

“I ordered last year for Christmas and never got my order and had to fight to get a refund and not store credit. I said I wasn't going to use then anymore but decided let's try again. Welp they managed to disappoint me again. I had some BOGO items and the code was entered but it wouldn't give the discount. They refused to honor the discount, instead gave me a $15 gift card. SMH.”

Helpful Report

Posted 2 years ago

“Hello Mr. Richard Saghian!!! I am taking time out of MY day to email you personally! To know why your company Fashion Nova would use such a LOW REVIEWED company to ship the several customer orders that are placed with Fashion Nova?? I’m speaking of LSO. I placed an order on 11/29/2021 order# 85929545 that did not ship out till 12/8/2021. I have never had a problem receiving my ordered items in the past from Fashion Nova. Until NOW, I have tried SEVERAL times to call LSO AT 866-215-8009, 800-800-8984 and 512-872-6900. NO ONE EVER ANSWERS THE PHONE, EVEN THOUGH THE HOURS OF OPERATION ONLINE STATE 7:30AM - 7:30PM CENTRAL STANDARD TIME!!! My tracking number with LSO is (ZY06ZAP2) there is no update information on my package online showing ANY movement whatsoever! I also attempted to call YOUR company, that being FASHION NOVA of course something. A recording when I called 800-866-0286, that stats the phone lines have been SHUT OFF!!! So I called 213-625-5900 waited for a receptionist to pickup 😂🤣 of course that never happened, what was I thinking!!! Now the problem with this entire fiasco is. I only ordered this dress for a event that I was attending, and needed it for. MY FREAKING WEDDING THAT IS ON THIS SUNDAY 12/19/2021!!! I’m so sure Mr. Richard Saghian you really DON’T care about ANY of this. Because if you did you would not use such a TERRIBLE shipping company!!!”

Helpful Report

Posted 2 years ago

“been waiting almost a month for an order. no updates on tracking since december 2. garbage company will never order from them again”

Helpful Report

Posted 2 years ago

“I place the Fashion Nova order on Thanksgiving Day 2021 I actually placed three orders two of my orders arrived within 7 days the third order which was the biggest order and the first order placed has mysteriously been sitting at their shipping partners warehouse since November 28th Fashion Nova has shut off their phone lines they don't respond to emails and I've had to go through my bank to reverse the charges because this is the theft!”

Helpful Report

Posted 2 years ago

“I made a a purchase for Christmas 15 days ago and my items have not shipped as of yet. There’s no information available and they will not give me a refund even though my order hasn’t been shipped as of yet. Very disappointing and I will not be using this horrible establishment again.”

Helpful Report

Posted 2 years ago

“I place an order on 9th of October worth $198 and hasn’t arrive till today 16 of December it’s been 2 months and nothing is updated yet. I tried to contact fashion nova customer care, but basically they told me to just wait and shut up. They didn’t solve anything! Then stupid me place another order worth $500 of clothes 24th of November and the same till today haven’t arrive and I don’t know where my packages is. So very disappointed. I love fashion nova it suit my body perfectly, but they shipping and customer care are very bad. Is it because free shipping? I had an order couple of times with them and never had any issues regarding shipping always on time arrive in 10 days. Is it because they company growing and didn’t give a damn anymore about satisfaction of the customers? Is so sad!!”

Helpful Report

Posted 2 years ago

Fashionnova is rated 2.0 based on 2,834 reviews