Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HORRIBLE SHIPPING EXPERIENCE. Ordered from fashion nova TWO MONTHS AGO. I like a lot of others am waiting on my package from Woodbridge, IL (10 mins away from me) at this point I’ve been out in circles between onelivex, UDS, and fashion nova. This is a horrible first experience and I will never order from FN again. I’m reporting onelivex to the BBB they need to be shut DOWN”

Helpful Report

Posted 3 years ago

“I’m having the same problem as everyone else so I follow the steps of UDS and one live to which both did not provide me with info. I emailed fashion novas team and without a response yet , I was emailed 10 minutes later an apology email saying fashion nova is largely behind on orders and trying to get packages by December 24th and they’ve sent me a promotional Gift card. This is ridiculous.. I’m supposed to have Christmas gifts for loved ones not sum gift card I’m too scared to even use now cause of shipping. I needed the package this week, they’ve had plenty of time since my order date on cyber Monday . I’m a loyal customer and never encountered an issue until now , SWEET right in time for the holidays ;), would absolutely love a refund . Try explaining to your loved ones you got them a gift that you don’t even have for them. Won’t be shopping there any time soon.”

Helpful Report

Posted 3 years ago

“I placed a order from fashion nova on 12/2/20 and I never received a confirmation nor a email of the status of my order but yet they took my money out my account and I can’t talk to a live person”

Helpful Report

Posted 3 years ago

“ITS NOT STUCK ANYWHERE!!! FASHION NOVA ADDED THE TRACKING INFO THEMSELVES!!! THEYRE SCAMMING. I CONTACTED LASERSHIP AND THEY SAID THE LABEL WAS CREATED BUT NOTHING!!!! HAS GOTTEN TO THEM FROM THEM HOWEVER IN FN TRACKING IT SAYS MY PACKAGE IS IN KNOXVILLE, TN. LIES!!!! THIS IS HORRIBLE, NO TYPE OF CUSTOMER SERVICE. NEVER AGAIN!!!!!!”

Helpful Report

Posted 3 years ago

“Per tracking info claiming my package in Elizabeth, NJ. For the past 2 weeks. I think we all need to contact the better business bureau and file a complaint. Just found out FN was fined 9 million plus for inappropriate and questionable behavior and was given advice to ship customer order in a timely manner..GOOGLE FASHIONOVA FINE ANF READ THE ARTICLE..”

Helpful Report

Posted 3 years ago

“Still no sign if ny packages in Woodridge”

Helpful Report

Posted 3 years ago

“Zero fkn stars fashion nova never again!! Same thing as everyone else stuck in Woodbridge!! No damn contact info nothing... wasted day going back and forth”

Helpful Report

Posted 3 years ago

“I was supposed to receive my package today I haven’t gotten it (on 12-15-20)”

Helpful Report

Posted 3 years ago

“I ordered from FN on 11/26/20 expedited shipping. My order was supposed to be delivered on 12/3/20. There has been no movement on my package since 12/2/20. My package shows that it is sitting in Woodridge for almost 2 weeks. WTH is taking this long to deliver a package that is 20 minutes from me?”

Helpful Report

Posted 3 years ago

“It’s telling me to contact onelivex for my package and it’s hard to do so. It is up to fashionnova to give me my merchandise I payed for. There are no updates and it says it got there yesterday. If I don’t have my clothes for both orders this week, I want my money back. So many people are having this issue and it’s not right. Fashionnova needs to take responsibility in where they ship our items. It’s obvious onelivex isn’t responsible.”

Helpful Report

Posted 3 years ago

“Trying to get ahold of a rep is ridiculous and very difficult. I've paid taxes and duties upon checkout from fashionnova with PROOF. Now my delivery service is claiming I owe $117 in taxes and duties as well. I don't understand why I have to pay twice? Between fashionnova and the delivery service, I can't get any straight answers....HELP!!!!”

Helpful Report

Posted 3 years ago

“My package has been stuck in Woodbridge, IL for over a week. If someone could just give me the address I’ll go pick it up my damn self!”

Helpful Report

Posted 3 years ago

“Awful!!! My package is “stuck” in Illinois too! This is pathetic! No way to contact anyone except through email with no response!. Never again!”

Helpful Report

Posted 3 years ago

“I placed an order 11/28/20 delivery was suppose to be made 12/8/20. My package has been sitting in Woodridge, IL (30mins away) for over a week. I contacted customer support they tell me to contact OneLiveX. I contract OLX, they tell me to contact FN. LMAOOOOO great! & you can’t cancel FN orders. So, they just stole my money! Yay!!!!!”

Helpful Report

Posted 3 years ago

“it’s been 4 weeks where tf is my ONE ITEM , stuck in woodridge il for WEEKS”

Helpful Report

Posted 3 years ago

“I spent over $250 on Christmas gifts on November 28th I yet to receive my order I just like everybody else on here my order is held in Woodridge Illinois as well I don't know what company one live x Is but it sure do not have a phone number to be contact so at this point I just want my money back as well”

Helpful Report

Posted 3 years ago

“Never received my package $300 worth of items. Can’t get in contact with customer service. It’s been two months. Fake tracking number”

Helpful Report

Posted 3 years ago

“this is ridiculous i ordered my stuff 3 weeks ago what’s the hold up”

Helpful Report

Posted 3 years ago

“Stuck in OneliveX in Woodridge and no way to get a hold of anyone and FN has not emailed me back. This happened to my last package before. FN was never like this in the beginning.. Will not order from them again.”

Helpful Report

Posted 3 years ago

“Almost everyone’s package including mine got delayed and is just sitting in Woodridge IL. DID YOU ALLS DELIVERY TRUCK GET ROBBED OR SOMETHING 🥴🥴🥴🥴”

Helpful Report

Posted 3 years ago

Fashionnova is rated 2.0 based on 2,834 reviews