Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,835 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I am very impressed with FN’s customer service because they were able to answer my concerns properly and promptly reply to my emails without me having to prod them every now and then.”

Helpful Report

Posted 5 years ago

“Lost $100 trying to return. The site claims it has an easy return policy yet it doesn’t take back any clothing that ends in .00 .96 .97 .98 and .99 so pretty much every price They said I can return it but I only get half back???!? Not to mention the sizes are crazy I’m a medium/large in Canada yet when I order all smalls they’re still huge on me?”

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Posted 5 years ago

“I always feel like a valued customer with fashion nova. When I email them regarding any concern, they email back and with satisfactory answers. And when I order something, I always get it on time.”

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Posted 5 years ago

“It was embarrassing for me to order, but I bought a really dominatrix-looking type of underwear from FashionNova just for a little bit of fun with my husband. I’ve never worn those type of clothes before, but it looked so flattering that I felt confident in myself when I showed off to my husband.”

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Posted 5 years ago

“Found few lacking pieces shipped from the items I ordered. I got frantic and contacted their customer service, asap. The receiver guided me calmly and tended to my concerns professionally. My lacking items arrived later that afternoon. Good job FN!”

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Posted 5 years ago

“I prefer the term thick instead of fat. Us thick women have a really hard time shopping because a lot of the good clothes don’t have our size and a lot of clothes our size don’t look so special. Now I know Fashion Nova has clothes that can handle us thick women.”

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Posted 5 years ago

“I look much better and livelier in the office now that I discovered that there are fun, stylish work clothes I could wear from fashion nova. I feel like a proper office lady now and I feel like I could be that charming blonde every company has.”

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Posted 5 years ago

“I have just received my first ever order from fashionnova and I am impressed with their delivery service. It should be the norm to deliver on time, but hardly any shop actually complies with that. Fashionnova is doing it right.”

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Posted 5 years ago

“FN has the best delivery service. My packages are intact even though they managed to deliver so quickly. I’m glad I found a shop that actually delivers when they said they would.”

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Posted 5 years ago

“Fashion Nova is now my go-to shop for whenever I need to look awesome. So basically it means I’d rely on it for parties, special occasions, and date nights. I just know you can never go wrong with Fashion Nova.”

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Posted 5 years ago

“I initially shopped in Fashion Nova because I knew Kylie wears their stuff. I tried on the kind of clothes she modeled and I didn’t expect myself to rock the look. I think it has a lot to do with the fitting.”

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Posted 5 years ago

“The aquamarine brush set from fashion nova’s beauty section has me fangirling. I absolutely love that color and it makes me so motivated to keep practicing my makeup skills, especially contouring.”

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Posted 5 years ago

“Thanks to fashion nova, I’m definitely what you would call a hot mama. I proved to my friends and family that you can look sexy even when your tummy becomes gigantic.”

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Posted 5 years ago

“High fashion has never been this accessible. I’m so glad I get to buy trendy outfits from Fashion Nova even though I’m still just a student. It feels great knowing you don’t need a lot of money to look like a celebrity.”

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Posted 5 years ago

“FN’s size guides are so effective I wonder why other shops don’t have anything similar. It’s so helpful and it feels so good to get something from a high fashion shop that fits you perfectly.”

Helpful Report

Posted 5 years ago

“I ordered 4 different items on final sale. None of them fit correctly so I am out of pocket $75. I don't think the quality is that good and I think if something has not been worn and doesn't fit, I should be able to at least exchange it. I will not be ordering again and will discourage my friends from ordering from Fashion Nova.”

Helpful Report

Posted 5 years ago

“I've ordered 3 jeans from FashionNova. After 2 weeks, the package arrived. When I got home for the weekend, I opened it and it contained 6 male t-shirts. I've paid 78$ (plus customs duties.) I contacted their customer service and provided a detailed description of the problem. They told me that I should have reported the issue within 2 business days after delivery and because I've waited 4 business days, they couldn't help me. (I wasn't home during the week, so I could open the package only on the weekend.) They are not giving a refund and they will not ship me the jeans that I've paid for. I find it outrageous that FashionNova provides absolutely no compensation, although the mistake happened on their side. Lesson to be learned: OPEN YOUR PACKAGE RIGHT AFTER DELIVERY AND CHECK IT, OTHERWISE FASHIONNOVA CAN TAKE YOUR MONEY AND REFUSE TO CORRECT THEIR MISTAKE.”

Helpful Report

Posted 5 years ago

“Worst customer service! High end brands never treat customers like this! Would not place an order unless you 100% know keeping item or are ok with dealing with customer care department with no answers!”

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Posted 5 years ago

“VERY disappointing. 1 month after ordering, I get an email saying my items have been delivered but my local post tells me its been sent back as Fashion nova didn't include the full address. I contacted customer care and they told me I provided an incorrect address. That's why it was returned. I checked my original order and my full address was indeed there and CORRECT. So they have the nerve to tell me to order it again but that I'll need to pay for the shipping fee again. Not taking ownership for their mistake and charging me for it?! They tell me someone will reach out once its been returned. A month passes nothing. I reach out for an update and they tell me to fill out an international claims form and that it will take 30 days to process. A month later, I check in again for an update and THEY SEND ME ANOTHER international claims form saying it'll take another 30 days. Their customer care is a JOKE. No one even reads the messages, its all automated. What a horrible experience. I ordered in NOVEMBER. It's March and we're still talking about it. Highly unprofessional and ineffective.”

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Posted 5 years ago

“Fashion Nova is a scammer company. They sale stuff they know they don't have in stock and then then when you ask for a refund they tell you they can only give a store credit. How are you going to give a store credit when it was your fault not mind”

Helpful Report

Posted 5 years ago

Fashionnova is rated 2.0 based on 2,835 reviews