Frankie & Benny's Reviews

Name: Frankie & Benny's
Rating: 4.19

4.2 Rating 187 Reviews

80 %

of reviewers recommend Frankie & Benny's

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4.2

Based on 187 reviews

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Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All was well until pudding. My daughter had fruit on skewer with chocolate sauce, I ordered tiramisu.The ladie came back to tell me there was no tiramisu but I could have the chocolate equivalent. I said ok. It arrived and it was an awful experience. A tiramisu is creamy, full of flavour, this tasted like water and had no texture, no creaminess. My daughter spat out the fruit in chocolate because it tasted weird. I tried it and the chocolate was the same watery texture and no chocolate flavour as I had on my pudding. I complained to the waitress and her answer was: we don't make it here, just serve it, I said that's no excuse for serving this. I then looked at the menu and saw that I wasn't given a tiramisu equivalent but a VEGAN cake, hence the no creaminess (as the tiramisu was described) or flavour etc was never going to be an equivalent. I still cannot beleive the cheek of still charging us after we complained and the poor excuse given considering this was advised to me as being the same as tiramisu but chocolate flavour, and it failed in all accounts. I have been telling just about everyone I have seen since then. I want an explanation as to how you could sell me this as the same, and ignore my complaint and I was the one advising the waitress of what she actually told me to get was made of?!?! Shameful staff training, poor customer service.”

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Posted 4 years ago

“Shown to our seat and served by Emilka very pleasant and efficiently”

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Posted 4 years ago

“Ordered a take away from Frankie and Benny’s in Dumbarton 45 mins before collection time. Arrived on time to collect the food and was told it would not be long. 25mins later I am still waiting with no updates from any servers. My food is brought out and when checked an item was missing and all the food was cold. This is not the first time I have been disappointed- food missing and having to wait too long for order. We will not be going back any time soon. Appalling service. PJ”

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Posted 4 years ago

“called in to frankie bennys in burton on trent ordered 3 hot dogs and chicken wings < first mistake> the bread roll was as dry as the gobi dessert there was approx. 14 chips on each plate the chicken wings came with no sides at all so had to order a extra bowl of chips. ordered cup of tea it came cup of water which was scolding hot we paid £50 for this rubbish will not be going back in hurry. absolute disgrace stay well clear”

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Posted 4 years ago

“Great food fantastic service”

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Posted 4 years ago

“I went to Frankie and Benny's on Saturday in Harrow and had fish and chips with a 50% reduction on all main meals. Pedro served me , he was particularly affable and had a very pleasant personality, the food was very tasty and was hot, it was particularly tasty , i then had the apple pie with hot custard and ice cream for dessert , this was equally tasty. The food has improved drastically since i had visited there over a year ago and the service was excellent. A very nice experience.”

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Posted 4 years ago

“Very nice birthday meal with lovely service, at the Hampton restaurant this afternoon.”

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Posted 4 years ago

“We had a very nice meal on Saturday at Cardiff Bay ,served by Carla, who was most helpful and pleasant, the steak was juicy and tasty, really enjoyed it Thankyou all.”

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Posted 4 years ago

“Location: Colliers Wood Server: Szintia Very good service. Tried the new vegan menu and was good. Waitress Was very friendly and helpful.”

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Posted 5 years ago

“Location: Colliers Wood Sever: Szintia Welcoming host. Always kept a smile and continued with delivering a great service.”

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Posted 5 years ago

“Visited Burton On Trent Fantastic meal and we were served by Sarah, what a lovely helpful member of staff, a real credit to you!”

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Posted 5 years ago

“Our waitress Monica was exceptional in Inverness. Beautiful meal and fantastic service”

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Posted 5 years ago

“Visited Argyll Street, London and enjoyed food, atmosphere and service was excellent. ser ed by Conchita who was fantastic. Her attention, courtesy and service was caring and considerate. Clearly, properly trained in customer service.”

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Posted 5 years ago

“Had breakfast today in Llanelli. Great food and excellent service. Nothing was too much trouble and when I wanted an extra topping on my omelette Bethan sorted this for me.”

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Posted 5 years ago

“I went for dinner with my family and the service I got from Georgia was outstanding she was so helpful with the menu and made are vist a lovely place for dinner .”

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Posted 5 years ago

“Absolutely terrible ordered a calzone it was empty full of air and bbq sauce no meat balls just little bits ...”

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Posted 5 years ago

“Visited King’s Lynn Restaurant on Sunday. We didn’t book on this occasion but were seated promptly. A short wait for drinks but they were very busy. After ordering, the food arrived surprisingly quickly. We also had desserts which were served promptly too. Over all the food was very good and the service from JESS who was polite throughout was first class.”

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Posted 5 years ago

“Lauren from Warrington was fantastic with us considering there were so many of us. Plus she made my daughters birthday extra special. Thank you x”

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Posted 5 years ago

“Ollie served us tonight in Street Ollie served us tonight in Street, Clarks Village, first class service and the food was great! However, the meals are so expensive in this chain now that it 's a bit of a joke, nearly every time I try to use a voucher, it doesn't cover the day we are trying to use it on !!! You know the sort ''Valid only on days without a Y in it'' code discounts, I don't think I will go to these restaurants any more, just not worth £80+ every time!”

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Posted 5 years ago

“Manuel from omni centre Edinburgh on 9th December 2019 was very helpful and got fantastic service made us laugh was great”

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Posted 5 years ago

Frankie & Benny's is rated 4.2 based on 187 reviews