grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,317 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,317 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their drivers are the worst, apparently can’t read English. They delivered 2 of my 6 orders to who-knows where, and Grub Hub customer service is useless. That’s a 35% failure rate. Just submitted a data request to delete my account.”

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Posted 5 months ago

“i’ve tried to order twice with this company and twice my food never showed up and they offer me a five dollar credit. This is the worst company ever it needs to be shut down.”

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Posted 5 months ago

“You are way over priced not worth it moving on”

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Posted 5 months ago

“Ordered food. Got a text my order was being prepared. Then looked at the AP my driver was assigned and heading to the store. Then another text my order is canceled because the restaurant is closed. Hmmm then why does it allow me to order and grub hub act like it’s open? Isn’t that kind of part of your service? So I move on to another restaurant on their site. Called them to make sure they were open. Guy answers the phone and tells me they are closed. So I called customer service to complain and mid sentence we get “disconnected”. On their end. No call back. Nothing. RUN from these people! Horrible!”

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Posted 5 months ago

“The service is so slow. It gets delayed constantly drivers are always switched. It's like if you don't have people to do the job don't advertise that it can get to you that quickly. They give you a time frame before you order then as soon as you order the time brain changes. I never get my food on time or warm. I wish I could give 0 stars do yourself a favor and use DoorDash”

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Posted 5 months ago

“Always delivering v to the wrong apartment tired of no orders”

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Posted 5 months ago

“Horrible experience....I ordered from Donatos pizza and the driver laid my pizza on the ground...open half way and ants and spiders got into it. NO bag or safety closures...open. We contacted grub hub and told them but they refused to refund saying I had to many refunds prior....Um maybe because All were bad experiences from food being late, eaten or left open on the ground....Door Dash here I come.”

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Posted 5 months ago

“Wrong order delivered due to error in grubhub menu. After much discussion I was given a $16 refund out of the $32 charge. No apology offered and never could get the mentally challenged person on the phone to understand their error. She was rude and kept telling me I got the right order. Check out the pics.”

grubHub 1 star review on 16th August 2024

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Posted 5 months ago

“Horrible service consistently. Been cussed out by drivers using the the worst language. Printed directions not followed but when I questioned the drive they either get angry or lie.”

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Posted 5 months ago

“One order chared three time from PAYPAL,CUSTOMER SEVRICE never agian sack shiiioot moving on save your hard earned money now a days order from a place that delivers going to my Attorney for stealing money fro. My account that wasn't AUTHORIZED HER name was EJ!!!CUSTOMER SEVICE REP AND HUNG UP ON A VETERAN OF US ARMY NOT GOOD!!”

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Posted 5 months ago

“I placed my order at 6 pm. It was not sent to the store by my location. It was sent to a store clear across town. They started making my order at 6 the driver didn't even get there to pick up till an hour and a half later. If my order was sent to correct store I would of received hot food. The food I received was cold since it sat for an hour and a half before even being picked up.”

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Posted 5 months ago

“Grubhub has been taking money out of my account for a couple months now and I've never signed up with them. It's been a nightmare trying to get this fixed. I have no idea how they got my card number.”

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Posted 5 months ago

“Unless you order from a chain, there's a good chance you will wait 45 minutes only to have your order cancelled. Customer service is generally not very helpful. If you have more than one address on file, sometimes it will send the delivery to the one you didn't select. Then they will argue with you even as they are looking at a map that clearly shows the street name does not match the delivery address. Do not recommend.”

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Posted 5 months ago

“I AM DISABLED, HAVE GIVEN VERY CLEAR, EASY INSTRUCTIONS FOR DELIVERIES. DRIVERS CONTINUE TO IGNORE THOSE INSTRUCTIONS, MAKING IT IMPOSSIBLE FOR ME TO RETRIEVE MY ORDERS WITHOUT ASKING NEIGHBORS FOR HELP. HAVE NOT BEEN ABLE TO CONTACT GRUBHUB BY PHONE, AND RESTAURANTS HAVE TOLD ME THAT THEY CANNOT ENSURE THAT DRIVERS READ/UNDERSAND THE INSTRUCTIONS. IF THIS DOESN'T CHANGE, WILL COMPLAIN TO THE BETTER BUSINESS BUREAU AND THE LOCAL OFFICE OF ADA COMPLIANCE. ( DO NOT KNOW WHAT THE "COMPANY" REFERRED TO BELOW IS: THE RESTAURANT/ GRUBHUB?)”

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Posted 5 months ago

“Never delivered.. then redid the order it was over a half hour late and they won’t refund my money even though no one ate because it was so late at that point.”

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Posted 5 months ago

“Twice I ordered from Streets Fine Chicken. Twice they did not bring the food I had ordered. I have had it with them.”

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Posted 5 months ago

“We got overcharged, and they would not help us at all. Will never use Grubhub again.”

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Posted 5 months ago

“First time using them waited an hour just to have my food canceled. Would not recommend using them ever again.”

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Posted 5 months ago

“The order never showed up and the picture was blank. When I reached out to customer Service all they did was cancel my order refund me and then give me 60 days free delivery when I already have free delivery! It’s like he didn’t even want to fix the issue. The other resolution was to have me wait over another hour for a new order to be delivered. I should have never trusted this food service. Instacart has never screwed up this bad nor has DoorDash. Shame on me for using a service I had free. I guess that’s why it was free delivery for prime members.”

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Posted 5 months ago

“What a horrible experience. Order and pay for lunch with a 30-50 minute eta. After one and a half hours I call only to find out the driver has not even accepted the order. Put on hold for 27 minutes before a rep (obviously off shore) that offers delivery another 1 hour wait for a pizza .please use a different source for your delivery”

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Posted 5 months ago

grubHub is rated 1.1 based on 1,317 reviews