Name: grubHub
Rating: 1.13

“Would give 0 stars if possible. Ordered food, waited 45 minutes, checked for an update and the app said my food was delivered, it wasn't. Cheated with "customer service" and they said my order had been cancelled and I would get a refund. Then called the restaurant to see how long it would take to make our order and they said it was never even picked up and they had thrown it away. Grubhub made no effort to investigate and no offers to help me in any way. I guess they will learn when they eventually lose all their customers.”

Helpful Report

Posted 4 years ago

“Attempted to give Grubhub a try this weekend and ordered repeatedly from different restaurants at different times, every single order was cancelled. Not one meal was delivered. Should be able to get food ordered between 4-6pm right? Pointless app.”

Helpful Report

Posted 4 years ago

“I have placed order with Panera bread 3 times this past week. All 3 times my order was wrong. First time wrong size cream cheese, 2nd time same thing and today I ordered bowl soup and bagel and the driver only brought me a bagel. I had to bring it to his attention that he forgot my soup. It’s ridiculous the drivers don’t check items to make sure it’s correct before bringing it to you. 3 bad experiences in a week is so uncalled for.”

Helpful Report

Posted 4 years ago

“Ordered my meal and it came cold and my soda was watered down and 1 1/2 hrs later after saying it would be 35-45 min. It got pushed back 3 times!!!! I got a lousy 10% off the next order!!!!!!! NEVER AGAIN.”

Helpful Report

Posted 4 years ago

“What they don’t tell you is they jack up all the prices so they make a profit over and beyond their delivery fees. Crooked and I will never give these jerks a penny. Judging by the other reviews not many will.”

Helpful Report

Posted 4 years ago

“We ordered from Kobe. We noticed as soon as our driver pulled off, that we were missing two entrees. I called Kobe and they actually had already called the driver to let them know that they forgot a bag. I was informed that they would get another driver enroute to deliver our order. After nearly 90 minutes of waiting, I called Kobe back. They said they remade our food, contacted grub hub and grub hub and not assigned a driver to our order yet. I then called Grub Hub, spoke to a very apathetic male, he pretty much told me there’s nothing he can do. I’m beyond frustrated with this company. My spouse and I are both Covid positive and unable to leave our residence to get food. The fact that over 2 hours have passed by and they couldn’t even give a courtesy call, is just unacceptable. Don’t waste your time using this service, they proved how much customers do not mean to them.”

Helpful Report

Posted 4 years ago

“Placed order. Grubhub canceled irder, no reason given. Restaurant said they never received an order. 2nd order placed, they call me, tell me the oder was picked up by another Grubhub driver (1st excuse). So what? Means nothing to me which driver. So they call restaurant and claim restaurant did not receive 2nd order (2nd excuse). Then she says the restaurant has technical issues receiving orders (3rd excuse in same call). GH will cancel 2nd order and suggest to order somewhere else or try again. I question how 3 times same input will lead to a different more successful output. Getting angry. No dinner, 20 min phone time wasted and nothing to show. Nightmare. It's like this 50% of the time. How in charge needs to be fired at the top level of this business to get this organized fixed? Hire me, I take care of it. Darn!!!”

Helpful Report

Posted 4 years ago

“DDOO NNNOOOTTT USE THEM!! SAVE YOURSELF THE HEAD ACHE AND USE SOMEONE ELSES SERVICES!! THEY SUCK AND CUSTOMER SERVICE IS TTHHEE WWOORRSSTT!!!!!”

Helpful Report

Posted 4 years ago

“They charge to me and did not deliver my food and then they couldn’t get a hold of the driver and it’s a disgusting service. First time I use them and never again! Don’t use them”

Helpful Report

Posted 4 years ago

“This is the worst service ever. I ordered food on 7/17 and the restaurant did not open until 5pm so I had to place a preorder. I received several texts each moving the time of my delivery until I received a text stating my order was cancelled. This was 1-1/2 hours after I placed the order. I went onto chat on GrubHub and was told the restaurant cancelled my order please place it again. I went onto GrubHub a second time and placed the order again. This time it was after 5pm but there was no option on the website for ASAP delivery. The only choice was preorder. I placed the order and was told it would be picked up as soon as I placed the second order. Another 1/2 hour went by and I was told to contact the restaurant. I called the restaurant and GrubHub called them and cancelled the order the first time and the restaurant had my food ready, they were just waiting for the driver. I called customer service this time and was told "sorry for the inconvenience but I have to treat this as a preorder" and they could not send a driver out for another hour. I told them it was their fault, not mine but they would not go pick up my food for another hour. I told them to cancel the second order. I will never use their service again. Terrible. There is no call for this treatment or service.”

Helpful Report

Posted 4 years ago

“They are ridiculously expensive... the delivery fees plus other fees they charge is insane! Go with DoorDash.... free delivery, much cheaper and faster delivery”

Helpful Report

Posted 4 years ago

“I wish give them Zero star ,the worst customers service in the world's. useless and careless”

Helpful Report

Posted 4 years ago

“GrubHub is not the worst delivery I have ever gotten. But it's far from the best. Most of the time if, I order just a combo of this or that from some restaurant. You can do just fine using GrubHub. It's when you start to add on the small stuff that things start to get messed up. Like today I ordered from KFC and in that order, I was 1 Crispy Colonel Combo Extra Crispy, w/ Cole Slaw, Iced Tea 1 Mashed Potatoes & Gravy 1 Mac & Cheese 2 Honey Mustard Sauce Well, when I got my order there was no Honey Mustard Sauce and instead of an iced tea, they sent me what tastes like a Coke could have been Pepsi. Well, when I sent a text to the delivery driver and asked if she had checked my order because my Honey Mustard Sauce was missing and that they had given her a soda, not ice tea. The delivery driver replayed sorry about that. They don't allow us to check the orders. But I did ask if they had gotten everything. Now I would like to know-how in the world large companies like GrubHub would not allow an order to be checked before they make the delivery. It only makes sense that they would have their drivers check the order to make sure the order is correct. So that their customers are pleased with their service and would be willing to order from them again. At least I can say that when I call GrubHub customer service, they did give me a refund of my order for almost half do to the fact that my ice tea was part of a combo meal. But they should still allow for the orders to be checked before they leave the restaurant.”

Helpful Report

Posted 4 years ago

“I did not originally order from GrubHub but an employee where I work did, and when the little pregnant girl came and delivered it, we asked her to please put on a mask that we require masks in the building, and her reply with my place of work doesn't require them so there. Was very snotty and then just walked out this happened in Thornton Colorado. would just think that she would want to protect her and her baby as well as everybody around her.”

Helpful Report

Posted 4 years ago

“A Yelp search for a local sushi restaurant routed me to Grubhub to place my oder. Which I did, and received a confirmation email telling me my order would be ready between 20 and 40 minutes. Once we arrived for pick up the restaurant was closed. These days many look closed but will come to the door when you're picking up. Rang the bell, no answer. Called, no answer. Checked the website and it said they are closed Tuesdays. That's right it was a Tuesday. Frustrated I called Grubhub customer service. I'll spare you the laborious details. It will take 3 to 5 days for them to refund me for their mistake. Never again!”

Helpful Report

Posted 4 years ago

“I am a business owner who uses Groubhub as one of the online ordering platforms along with Postmates & Doordash. Grubhub owes my company 2 checks for service in february and march. We are now in july and still didn't get those checks. My husband called multiple times and we were promised the checks will be sent to our business address and still nothing. This is extremly frustrating because we need to get paid ! I would not recommend this company”

Helpful Report

Posted 4 years ago

“42 dollars in bs fees for a delivery from a place 6 miles away. What a joke”

Helpful Report

Posted 4 years ago

“First time I used grubHub. Food was being delivered to our friends and they both loved the food from Bella Cucina delivered on time at 5:30 pm as per my request. The driver texted me when the food was delivered. Thank you grubHub for a prompt an professional service.”

Helpful Report

Posted 4 years ago

“I have ordered from Grub Hub twice now. Once a month ago, and again yesterday. The first time without notice and not until after 9 pm they cancelled my order without explanation or notice. I called the restaruant and they didn't have any answers for me. I thought i would give them another try, After carefully reviewing several restaurants, we narrowed our choice down and ordered our food around 7 pm. We were SOOOO looking forward to our dinner. I believe the ETA I received was 8:15-8:45 pm arrival time. No problem, I didn't expect it right away. Around 9 pm I went into my account and it said the food was delivered at 8:15 pm. We ran outside looked all over. Went to the neighbors house, nope, no food. Then I went and had a chat with Grub Hub. They got back to me and apologized that my food hadn't arrived. They said they tried to contact the driver and were unsuccessful. At this point it is close to 9:15 pm. Clearly too late to order from anyone else. I asked them why it said the food was delivered, and what happened. They said they didn't know and officially cancelled my order. I will NEVER order from them again!”

Helpful Report

Posted 4 years ago

“I have ordered from Grub Hub twice now. Once a month ago, and again yesterday. The first time without notice and not until after 9 pm they cancelled my order without explanation or notice. I called the restaruant and they didn't have any answers for me. I thought i would give them another try, After carefully reviewing several restaurants, we narrowed our choice down and ordered our food around 7 pm. We were SOOOO looking forward to our dinner. I believe the ETA I received was 8:15-8:45 pm arrival time. No problem, I didn't expect it right away. Around 9 pm I went into my account and it said the food was delivered at 8:15 pm. We ran outside looked all over. Went to the neighbors house, nope, no food. Then I went and had a chat with Grub Hub. They got back to me and apologized that my food hadn't arrived. They said they tried to contact the driver and were unsuccessful. At this point it is close to 9:15 pm. Clearly too late to order from anyone else. I asked them why it said the food was delivered, and what happened. They said they didn't know and officially cancelled my order. I was given a refund, obviously. However, they never even offered me any compensation for their mistake. I will NEVER order from them again!”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

grubHub Reviews