grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,314 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,314 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst service ever, even with amazon prime. Food was delivered 30 minutes late and cold. Customer service is absolutely clueless and helpless. Would do nothing to resolve the issue. never using again. From the looks of the reviews I'm not alone. Amazon should be ashamed to be associated.”

Helpful Report

Posted 2 weeks ago

“I ordered food tonight for me and my children and they immediately took the last money from my debit account, then text messaged me 12 min later saying the order is canceled and my money would be refunded in 5 days. Now my children can't eat tonight and they will not give me any credit to be able to order food for my children. What horrible customer service and I would not recommend them to anyone”

Helpful Report

Posted 3 weeks ago

“Tiffany stole our food. Drove into the neighborhood to mark it delivered and then drove away with the order”

Helpful Report

Posted 3 weeks ago

“I ordered from this place and all I can say is I don’t recommend. I thought I would give it a try and after a hour and a half of waiting and the time getting pushed back I called the restaurant I ordered from to get a answer saying they never even got that order in there system. Not happy so I called Grubhub and got it cancelled and got a refund. 0/10 don’t recommend.👎🏽”

Helpful Report

Posted 3 weeks ago

“This is my 2nd time ordering. Tried to cancel within minutes of placing ordering because fees weren't on screen..but 15.00 more came out of my bank account. 1st time only received part of order. So I didn't get my meal...but of course only 5 bucks off...didn't even cover costs of my meal. Last time with these idiots.”

Helpful Report

Posted 3 weeks ago

“Ordered from Buena Beef about 1 mile from my home. I am diabetic and often cannot pick up and need delivery. Last minute I got a text from grub hub that they canceled my order due to delivery problems. Tried ordering again; will see what happens”

Helpful Report

Posted 3 weeks ago

“Only half of my order was delivered and these people acted as if I was lying. Like I have money to throw away. I was nice and polite to the driver because I drove for DoorDash and I know the meals come sealed so he may not have known. But the person that refused to assist because I received a refund before because of another screw up that they had, knows exactly where she can go. This is crazy!!! I hardly order from them and will NEVER use their services again. Trash. The pic is half of the order. I also ordered tacos and I tipped. Ugh”

grubHub 1 star review on 30th December 2024

Helpful Report

Posted 3 weeks ago

“If anybody ever uses GrubHub let me tell you they are horrible. Our food is now an hour late and they're only going to Comp $5. And we know that the food is in our late so it's going to be yucky and Soggy and cold. Do not use GrubHub it's terrible.”

Helpful Report

Posted 3 weeks ago

“I'll never use GrubHub again after today. The driver was at the wrong location even though the app said they were here. 75% of the order was missing once he finally arrived. I've had more issues with the app and service in the last few years, but today, I was essentially hung up on by a supervisor after going 7 rounds on why the service fee should be refunded when there was a clearly documented service error. Once it was finally refunded (after being told numerous times it was not possible), they abruptly left the chat before I could even say thank you. The entire experience was dehumanized and clearly scripted. Gigantic waste of time. I won't be using the service again.”

Helpful Report

Posted 3 weeks ago

“Do not use this service. They charge you even if you Request pickup. I Request delivery and never received my order. I had to pick up my order. Either way they ripped you out. Buyer beware ...”

Helpful Report

Posted 3 weeks ago

“Worst company I will never order from them again This is the 3rd time food went to wrong address”

Helpful Report

Posted 3 weeks ago

“We had never used GrubHub. They are thief's and have many hidden fee's. They also add tips after you tip. Then you really realize you double dipping. Customer service is not the brightest bulbs on the tree. I don't recommend GrubHub to anyone 😕”

Helpful Report

Posted 3 weeks ago

“They took my order, they charged my card,they picked up the food from the restaurant and the driver stole my food. I'm waiting for my refund. Be careful never use this app, better use doordash or Uber”

Helpful Report

Posted 3 weeks ago

“When we first moved into Santa Monica, I tried Grubhub. All information was accurately given. I added instructions to make parking and the delivery as possible. The driver showed up at an address on the beach. Our address was 28 blocks away. That was 2 years ago. I placed an order with Sweet Lady Jane today. The driver calls and is lost. He asks me to drive 26 blocks to meet him and get food. Then, customer service calls. I am inclusive. But, the comprehension was so difficult with simple information, “Tell him to make a u-turn and dive 22 blocks. Then, take the first parking space if need be, I’ll be standing and waving with a flashlight. The food never arrived. I have asked for a refund. According to some of these reviews, I might as just save time and call the bank.”

Helpful Report

Posted 3 weeks ago

“They never have drivers weeks in a row they had to cancel my order”

Helpful Report

Posted 3 weeks ago

“My husband ordered pizza thru Grubhub at Straw Hat. They never received the pizza order and of course, never delivered it. Yet, Grubhub took the over $50 including the tip and will not refund him. Never again will we use Grubhub.”

Helpful Report

Posted 3 weeks ago

“I placed an order and Grubhub could not find a driver so they canceled my order. The order was ready and no one to pick it up. I was unable to leave the home however I was able to get someone to pick it up.”

Helpful Report

Posted 3 weeks ago

“They do not care. Order was over 1 hr late. Called GrubHub Corp. 1st lady couldn't resolve late issues since A. My order didn't originate w/them B. The merchants order # wasn't a 15 code order #. C. I didn't have an acct on file Asked for supervisor. Heard "I'm so sorry" @ least 50 times. I told them I called "merchant" - merchant referred me to them. I messaged GrubHub's local courier saying I'd received 2 emails - now indicating the product would be delivered 1.5 hrs late. Alberto was my courier. Again, after "I'm so sorry", I asked if employees were ever reprimanded or if notes could be taken so that this doesn't happen to another customer. No, they don't reprimand customers & no, no notes taken. They would not contact "merchant" because they didn't have merchant's info. I gave them the merchant's name, address & phone #. Also told GrubHub an application for employment because I'd like to go to work for a company wherein I collected a "delivery fee + tip" & could deliver products whenever I chose: it could be 2, 3 or 4 hrs from time order was placed because I'd never have to worry about any ramifications or getting reprimanded. "I'm so sorry" but have to ask, 'do the employees run the company '? No one seems to take any accountability whatsoever. Oh, & "I'm so sorry", but this phone convo was over an hr in length.”

Helpful Report

Posted 3 weeks ago

“waiting time has become impossible and they wont refund you become order was placed no matter how late it comes i am done i have been with them for almost ten years thet dropped the ball going to doordash”

Helpful Report

Posted 3 weeks ago

“I don’t know what changed with this app but I am by far disgusted. I have yet to get a hot meal no matter how much I pay in delivery fees and tips. They have allowed others to pick up more than one delivery, which means you could get your fast order an hour later. They DO NOT CARE. My food has been soggy and gross every single time. What a waste of money. You complain they only offer $5 for a $45 meal. The people delivering are not following protocol and pull your food out of their truck or off someone’s lap that’s riding with them. By far the most unprofessional business I’ve ever experienced. If you work hard for your money and like hot fresh food. DO NOT USE THIS APP. Ps door dash is just as bad.”

Helpful Report

Posted 3 weeks ago

grubHub is rated 1.1 based on 1,314 reviews