grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,338 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,338 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

grubHub 2 star review on 24th January 2025

Carol

grubHub 1 star review on 6th January 2025

Melissa McGhee

221

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery drivers are constantly dropping off orders to the wrong apartment. I even have it set that they're suppose to knock on my door and physically hand me the order. I've finally got fed up with the incompetence so canceled my membership and will be switching to DoorDash. Grubhub, there's a reason you're losing customers and it's due to your drivers, costs of said incompetence and lack of service. Maybe actually give the drivers an incentive to deliver to the correct address, like requiring customers to only be able to give a tip once they receive the order instead of before. And not take a cut from that tip.”

grubHub 1 star review on 16th August 2023

Helpful Report

Posted 1 year ago

“They lied about where they got my grilled cheese sandwich. On Grubhub's website it says Fame Grilled Cheese when that place does not exist & then I found out that the place it came from was Village Inn. Be honest & get rid of the phony Concept Fame Grilled Cheese place & put in Village Inn since that's the real place it came from. Very deceiving!!!”

Helpful Report

Posted 1 year ago

“Absolutely horrible! They offered me a one-year free Grubhubpolus through my BOA credit card and I signed up for that. Now I just noticed that they have been charging for 5 months. I immediately cancel the membership. This sounds like scamming people to me. Stay away from Grubhub!! Use Uber Eat or something!”

Helpful Report

Posted 1 year ago

“I have some words that would get me in legal trouble if I posted them here on google in reference to Grubhub! This is absolutely the worst delivery platform I have EVERY worked for in the short 35 years I’ve been in this earth!!! I put in a good 6 months of delivery driving for grubhub and on 3 separate occasions, they denied and disregarded my cash out payments. I called and emailed on countless occasions, trying to get grubhub to see that they made a financial error when it came to paying me for the deliveries… they told me to visit the Q&A, which tells me NOTHING about how I can get back the money I’ve earned!!! Whenever I get the chance, I will be going after grubhub for everything they have taken from me. My pride, dignity, hard work, my gas, and my time!!”

Helpful Report

Posted 1 year ago

“Your driver left my food somewhere else then my address and when I tried to have the tip refunded I was denied because I didn’t have an account with them. Terrible service and will never use them again.”

Helpful Report

Posted 1 year ago

“Last year I placed an order for delivery. I receive a notification that the order has been delivered. It had not been delivered to me. I contact Grubhub and the refund me. a day later I run into a neighbor THROWING OUT my dinner from the previous night. Apparently the delivery driver went to the wrong apartment (happens, not a big deal, right?). however, the neighbor opened their door and TOLD the driver this was the wrong apartment and his response was, "you should just eat the food then." and walked away. Fast forward to last week. I place another order. Got a notification that my food was running late. Then, the driver arrives and calls me saying he is here. I ask where as my complex confuses people (despite signage all over the complex with directions). The driver just keeps telling me he is here. I continue asking where while explaining that my complex is #14 but my apt is #46. I keep explaining I need to know where so I can direct him and meet him. I finally understand that he is inside one of the many doorways, ask him to go outside and read what is above the doorway. Lo and behold he is at doorway with apartments 1-4, not near #46. I then tell him to start walking towards my apartment and I will meet him. He tells me his car is parked illegally and that, basically, he does not want to meet me. Twice during this call he tells me he should just leave with my food. I walk out and meet him – which sort of defies the purpose of delivery. I attempt to contact Grubhub that evening and every time my phone went to sleep the chat ended before I could get someone. I try the next day where I am offered a $5 GC - I say no thank you and I want a supervisor. I am told I will get a call (this was a Thursday). No call by Saturday and I reach out again. Now I receive an email offering $25 GC. I reply stating that I am not looking for a GC that I want to speak with a supervisor to discuss ongoing issues with delivery. Now, over a week later, with lots of back and forth I still have not spoken to a supervisor (although I did miss a call from someone late last evening who left a message and said they were a supervisor but had obviously not bothered to review the chats/emails). I finally replied this morning saying I was available for the next 3 hours and that someone should reach out. Next email is offering a $50 GC - I said no thank you and that I would no longer be a customer if I did not hear from a supervisor. Time came and went - I just submitted a request on both Grubhub and Seamless to delete my accounts. Doordash can have my hard earned $$ since GH and Seamless (since Seamless is run by GH) do not want to fix an egregious issue with their drivers.”

Helpful Report

Posted 1 year ago

“Ordered food and only received half of it. Contacted them through chat and was refunded for what was missing but when I mentioned it would cost me another delivery fee the rep ended the chat. I responded and someone else joined who refused anything more than refunding the cost of the missing item. No offer to credit my account or anything. Allergies were completely scripted and not helpful at all. Will not use this service again.”

Helpful Report

Posted 1 year ago

“I am so disappointed and upset with my experience with grub hub. I will never place an order again. I placed my order for a 5:30 delivery. The restaurant was not far from my house. Received confirmation and all. Right before 5:30 I get a message my order is on its way. And then a confirmation of delivery. Well it wasn’t. I called customer service and they apologized and cancelled the order …. Called the restaurant and they never received my order, made my order, or had a grub hub delivery pick it up!!! I called grubhub back and they agreed to replaced my order with no charge. I was given the same order number as previous and the order was never placed!! 3 hours later I have no food, hungry children. I was lied to and made false resolution. NEVER AGAIN”

Helpful Report

Posted 1 year ago

“In 2022 I used Grubhub frequently, but in December 2022. A charge appeared on my credit card that was a duplicate charge of two transactions in April 2022. My credit card tried to dispute it to no avail, Grubhub stated they only keep transactions for 6 months so couldn’t verify if new or old transactions. So I’m out almost $75 due to their screw up. No more use of Grubhub for me!!”

Helpful Report

Posted 1 year ago

“Operation of app is still a joke. Grubhub cash does NOT apply when it should. So guess what, you have to waste more time talking to "customer service", yet another joke! If you enjoy jokes, lies, not working with any type of a professionalism what so ever, than this is the one for you! Go stress yourself and enjoy!”

grubHub 1 star review on 26th March 2023

Helpful Report

Posted 1 year ago

“Placed an order in San Marcos, Texas. Kept getting delayed and delayed. Finally called them and they said they have no available drivers here. Would have been nice to know upon ordering, not an hour and a half later. Canceled order, got full refund and $5 towards next delivery, but I will never use them again.”

Helpful Report

Posted 1 year ago

“Yeah I'm just gonna leave this screenshot as it speaks for itself”

grubHub 1 star review on 11th March 2023

Helpful Report

Posted 1 year ago

“Tonight is the last time I will ever get delivery through GrubHub. They have the worst customer service. I placed an order at 7:04 PM with an ETA on my food of 30-45 minutes. Then I get a text saying that it's going to be another 30-45 minutes. I finally get a text message saying my order has been delivered. I open my door and what do I see...NOTHING! I usually get a text message from both the app and the individual driver when my order is delivered, but this driver didn't even bother to text me. So I just received the standard delivery text. When I contacted customer service, the representative was giving me the run around when I asked her to either find out where my food was or provide me with a refund. She asked me for my address, phone number, etc. I was like I've been waiting for this order for 1.5 hours and then waited in the chat queue for another 15 minutes. I want a refund or my food. She said, "Let me see what I can do." What exactly is that supposed to mean? Taking someone's money and not delivering their product is stealing! Then she rudely just transferred me to a manager who was magically able to process a refund in a matter of minutes. He offered me a $15 discount code for my next order, but I told him to keep it. This whole situation was absolutely ridiculous! I would say 7/10 I use Grub Hub there is a problem with the order. Missing items, slow delivery, cold food, delivering stuff to the wrong address. This was the last straw for me. Luckily I have GrubHub plus free through my Amazon account because I definitely would not spend a single penny paying for this service! Now it's 9 PM and I have to go find something to eat. Unbelievable!”

Helpful Report

Posted 1 year ago

“I don't blame driver's I blame management. Didn't even have the guts to talk/chat with me over my issue.”

Helpful Report

Posted 1 year ago

“Tonight , the worst experience! I ordered my meal for tonight my last $40.00 and they cancelled my meal instead of fixing the mistake. Now no food or money or order from no where and. They do not care. It is a whole bunch of call center idiots from probably over seas she hung up on me the Chinese yo yo”

Helpful Report

Posted 1 year ago

“Ordered food, took them 50 minutes to pick it up, then instead of delivering it to the door or contacting us when arrived, he dumps at the entrance of our apartment complex and drives off. Without calling us. My complex has about 400 apartments. Dogshit service, driver is classless and disrespectful.”

Helpful Report

Posted 1 year ago

“So late. Like >2 hrs. Called the restaurant and they said my food has been sitting there for 1.5 hrs. My husband went to go pick it up. Then the restaurant said they had to make a new order bc it had been sitting out too long and they aren’t allowed to give food that’s been out too long.”

Helpful Report

Posted 1 year ago

“I wrote to GH security regarding fraudulent charges. They didn't have the decency to respond.”

Helpful Report

Posted 1 year ago

“I was trying to place an order on Grubhub with family members waiting. I kept on getting an error saying order has been cancelled and please contact customer service. BUT there was no phone number to customer service! Finally changed payment method away from Paypal to a credit card and it finally worked after 20 minutes of frustration. Grubhub needs to display a message on the screen explaining what the problem is or provide a phone number to call if there is an issue.”

Helpful Report

Posted 1 year ago

“I was referred to grub hub from a friend . I had just had my wisdom teeth pulled and signed up I was excited that I didn’t have to go anywhere that grub hub would he delivering my order it first said 7:56 pm then it went to 8:06 then 8:16 . I called the restaurant to see if they are busy and she said no it’s dead we have the order ready then I contacted help on the grub hub the gentleman jeronimo told me the restaurant is very busy and I said I already called and there not just it’s completely dead so there is a lie not a good first impression. My mouth was hurting so I decided I really want this smoothie so I called and said can I pick this order up the girl on the phone said yes . So I drove there to get my drink and came home I am not satisfied with grub hub they said they would give me a discount but frankly I laugh at that not worth my time . I’m officially deleting the app .anyone who wants. Good food app don’t waste your time with something that doesn’t work . I would give it no stars if I could”

Helpful Report

Posted 1 year ago

grubHub is rated 1.1 based on 1,338 reviews